Banking
Subscribers Go Tough On DStv, Call For Better Service

By Dipo Olowookere
Subscribers to DStv service in Abuja have called on the relevant regulatory bodies to check what they described as “inflexible’’ subscription conditions.
The subscribers to the digital cable TV service made the call in separate interviews with the News Agency of Nigeria (NAN) on Tuesday in Abuja.
They complained, among other things, about the absence of toll-free lines to reach the company whenever necessary, absence of free-to-air channels, as well as exorbitant subscription rates for bouquets.
The Consumer Protection Council (CPC) had in February issued a directive to MultiChoice Nigeria, owners of DStv, on the need to be flexible on its dealings with subscribers.
Investigations by CPC earlier had confirmed allegations of violations of consumers’ rights leveled against MultiChoice Nigeria in the delivery of its service.
Consequently, it ordered the cable company to, among other things; provide toll-free lines to its subscribers, release free-to-air channels, even when subscription expires and compensate consumers across board for lost viewing time.
The council also observed that the DStv billing system, whereby “billing is not contemporaneous with the provision of service” was not in the best interest of consumers.
It, therefore, ordered MultiChoice to install a billing system that would ensure that billing was commensurate with the provision of service.
However, over six months after the order was given by the CPC, subscribers to DStv service were still agitating for better service experience.
Some of them said that DSTV was yet to comply to the order, alleging it was either the company had “settled the CPC or money has exchanged hands’’.
Martins Asuquo, a civil servant, said there was the need for the cable company to be more sensitive and responsive to the Nigerian market in view of the present economic challenges.
“Our regulatory bodies should call DStv operators to order.
“If it really means well for Nigerians, DStv needs to listen to its customers and make its service affordable and readily accessible.
“If you are having any challenge with the service, you will have to make sure you have enough airtime on your phone before you can contact its customer centre.
“Why can’t they provide toll-free lines for us?
“If they have, let them make such lines readily available to their numerous customers across the country,” he said.
Mr Asuquo said it was annoying that the company always reminded customers to renew their subscription that was yet to expire.
“One will always receive series of calls to be reminded on the need to get prepared for the next subscription.
“This is more disturbing when you realise that you will be yanked off as soon as your subscription expires.”
Another subscriber, Mrs Juliet Ogunyemi said the company had no free-to-air channels, in spite of the huge money they were making from Nigeria.
She added that there was need for the company to list all Nigerian local television stations on its free-to-air channels in all its available bouquets.
“The only free-to air channel I know on DStv for now is CCTV, which is not even our indigenous station.
“I don’t think it will amount to giving too much to Nigerians if DStv increased our free-to-air channels.
“We have remained loyal and consistent to this company over the years, let it reciprocate our loyalty,” Mrs Ogunyemi said.
She added that the company’s service suspension mechanism, on account of being away for some time, was yet to be made efficient.
“If you apply for suspension of service, it normally takes longer than you wanted before they will make it effective.
“This also reduces the duration you are supposed to enjoy your subscription.
“It will be better if a code is devised to enable a subscriber apply for it on his or her mobile device,” she said.
In the same vein, Tijani Atojoko, a sports enthusiast, noted that some popular channels, especially on sports, were not available in certain bouquets of DStv.
“Sport is something almost everyone loves and follows.
“There should be an equitable spread of popular sports and other channels in the bouquets.
“Government should make DStv see reasons to make its service better for us.
“I don’t think this is how they operate in other countries such as South Africa,’’ he said.
Erica Ovuakporoye said since she subscribed to the cable TV, she’s had a nasty experience.
According to her, DSTV is exploitative.
Ovuakporoye said that even after renewing her subscription, she would still be disconnected.
She said the most annoying aspect was that she had to spend her airtime to call DSTV for a problem that was not her making to be rectified.
“It is so annoying and frustrating, the Nigerian Government has to stand up and protect its citizens from the exploitation of these foreign companies,’’ she said.
When NAN contacted Abiodun Obimuyiwa, the Deputy Director of Public Relations of the Consumer council, he said MultiChoice had complied with the order.
“We can confirm that they complied with our order. I am aware that DStv now has a toll-free- line for its subscribers.
“Also, they have also compensated consumers across board for lost viewing time.
“I don’t know why some subscribers are saying they are not aware of these,’’ he said.
Obimuyiwa claimed that that DStv had also a listed a local television channel as its free-to –air channel as stipulated by the National Broadcasting Commission (NBC).
“By the NBC provision, a digital TV station is supposed to leave one local TV as its free-to-air channel, and DStv’s free to air is NTA,” he said.
NAN
Banking
Ecobank Floats $450m Nature Bond for Sustainable Agric Businesses, Others
By Aduragbemi Omiyale
The world’s first ICMA commercial bank-issued Nature Bond has been launched by Ecobank Group to mobilise global capital for the protection of Africa’s natural ecosystems.
The debt instrument, up to $450 million, will be tradable on the London Stock Exchange (LSE), creating a new route for international and African capital to protect Africa’s biodiversity.
The bond will support African farmers, sustainable agriculture businesses and water systems, protecting some of the planet’s most important ecosystems.
Africa is home to some of the world’s most important natural capital, including arable land, tropical forests, freshwater systems and biodiversity across hundreds of millions of hectares. But, until now, private nature capital has not flowed to Africa at the scale the continent’s ecological significance warrants in global ecological resilience. Despite hosting 25 per cent of global biodiversity, Africa receives less than 3 per cent of nature finance.
Ecobank’s Nature Bond is a direct response to this gap. It will support smallholder farmers adopting sustainable agricultural practices, agri-processors with verified deforestation-free supply chains, and water infrastructure protecting freshwater ecosystems relied upon by millions of people.
Unlike many conservation-focused financing vehicles, Ecobank’s Nature Bond channels capital directly through Africa’s real economy — financing businesses and communities whose day-to-day activities shape environmental outcomes at scale.
The investments will be made in 24 markets, with significant deployment in biodiversity-priority countries such as Côte d’Ivoire, Burkina Faso and Ghana. Importantly, 81 per cent of the eligible lending pool is allocated to countries where agricultural land-use change is the primary driver of biodiversity loss, helping direct capital to the areas where it can have the greatest environmental impact.
The framework also incorporates independent monitoring and verification mechanisms, including deforestation screening and supply chain traceability requirements, helping ensure that financed activities deliver measurable nature-positive outcomes. Every eligible loan carries seven independently verified sustainability conditions.
A Nature Bond, under the ICMA secondary designation, requires proceeds to actively contribute to nature-positive outcomes, including transforming economic activities to reduce the drivers of nature loss at scale.
The Nature Bond was designed to reach those that conservation-focused instruments were not designed to serve – farmers, agri-processors and water operators whose daily activities collectively determine ecosystem outcomes.
While green bonds typically finance a broad range of environmental objectives, the Nature Bond designation focuses the use of proceeds specifically on nature-related outcomes, including biodiversity, sustainable agriculture, land use and water infrastructure.
“This transaction is a defining moment for African sustainable finance. Investors did not just support this bond. They demanded more of it, allowing us to increase the size and tighten pricing.
“We are not a bank that simply labels bonds. We have spent four years building the systems, governance and accountability needed to make nature finance credible and scalable in Africa.
“This bond is ultimately about the farmers, cooperatives and communities whose livelihoods depend on healthy ecosystems,” the chief executive of Ecobank Group, Mr Jeremy Awori, stated.
On her part, the Head of Sustainability and ESRM at Ecobank Transnational Incorporated, Ms Rachael Antwi, said, “Nature finance will only scale in Africa if it is practical, measurable and connected to the real economy. This bond is designed to do that by linking international capital to eligible lending for sustainable agriculture and water infrastructure across 24 countries. It reflects the systems and standards Ecobank has built to ensure nature finance supports both environmental resilience and the communities whose livelihoods depend on healthy ecosystems.”
Business Post gathered that the $450 million bond was priced following strong investor demand, with the final orderbook exceeding $1.36 billion, almost 400 per cent of the original target size. The strength of demand enabled Ecobank to increase the transaction by $100 million and tighten pricing by 50 basis points.
The transaction attracted support from both international and African investors, demonstrating Ecobank’s unique ability to mobilise capital across global and African markets.
Banking
Abbey Mortgage Bank Gets Green Light to Switch to Commercial Banking
By Adedapo Adesanya
One of Nigeria’s real estate lenders, Abbey Mortgage Bank Plc, has secured approval from the Central Bank of Nigeria (CBN) to convert into a regional commercial bank, marking a shift from its current status as a primary mortgage institution.
The development was disclosed in a regulatory filing, signalling a strategic change that will see the bank expand into broader commercial banking activities beyond housing finance.
The conversion is expected to take effect later this year, subject to the completion of regulatory and operational requirements, including system upgrades and restructuring.
The move comes amid ongoing changes in Nigeria’s banking sector, where institutions are seeking to strengthen capital bases and diversify operations in response to evolving regulatory and market conditions.
At its recent Annual General Meeting (AGM), its board gave approval to raise N100 billion in additional capital aimed at helping the company achieve its next growth phase.
Shareholders authorised the lender to raise the funds through various funding instruments, including shares, bonds, commercial papers, loans, and other securities, subject to regulatory approvals.
The directors were also allowed to raise fresh equity capital of up to N65.547 billion by way of private placement of 26,562,647,265 ordinary shares of 50 Kobo each at N2.43 per share, subject to regulatory approvals.
In addition, shareholders approved the increase in the company’s issued share capital from N5,076,923,077 divided into 10,153,846,154 of 50 Kobo each to N18,358,246,709.50 by the creation of up to 26,562,647,265 ordinary shares of 50 Kobo each, such new shares to rank pari passu in all respects with the existing ordinary shares in the capital of the bank.
Banking
CBN Scraps Form A for Domiciliary Account Remittances
By Adedapo Adesanya
In a significant easing of foreign exchange (FX) procedures, the Central Bank of Nigeria (CBN) has exempted domiciliary account holders from obtaining Form A before making eligible foreign remittances.
The provision is contained in the newly issued Forex Manual (4th Edition), which took effect on June 1, 2026. Under the new framework, customers using funds already held in their domiciliary accounts can make remittances without processing Form A.
The change is expected to shorten processing times for legitimate foreign transfers and reduce paperwork for banks and customers.
Form A remains relevant for certain transactions involving the purchase of foreign exchange through the official market.
The broader manual introduces new measures covering imports, exports, travel allowances, trade finance, and foreign remittances as the CBN seeks to improve transparency and efficiency in the forex market.
The apex bank said the reforms are intended to strengthen market discipline, improve data accuracy, and support confidence in Nigeria’s foreign exchange framework.
Under the revised framework, all import transactions must be backed by a valid Form ‘M’, with strict timelines imposed for the submission of shipping and exchange control documents.
Importers are required to ensure that all documentation is genuine, verifiable, and routed through authorised banking channels, as part of efforts to eliminate trade-based money laundering and illicit capital flows.
The apex bank also standardised the exchange rate for import duty payments, directing that duties be calculated using the prevailing Nigerian Foreign Exchange Market (NFEM) rate published daily by the CBN.
In a move to limit capital flight, the manual caps advance payments for imports at 30 per cent of transaction value and places a ceiling on interest rates for trade-related credit at 0.5 per cent above the Secured Overnight Financing Rate (SOFR), with a maximum tenor of 180 days.
On the export side, the CBN has made it mandatory for all exporters to process Form NXP, regardless of the value of goods.
Export proceeds must be repatriated within 180 days for non-oil exports and 90 days for oil and gas shipments, reinforcing efforts to boost foreign exchange inflows.
The guidelines also introduce stricter inspection requirements, mandating pre-shipment verification and the issuance of Clean Certificates of Inspection before goods can be exported.
Exporters are further required to pay the Nigerian Export Supervision Scheme (NESS) levy, set at 0.5 per cent for non-oil exports and 0.12 per cent for oil and gas exports.
In addition, the manual strengthens oversight of insurance-related forex transactions, restricting foreign currency-denominated policies for residents and requiring regulatory clearance for certain offshore payments.
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