Feature/OPED
Improving Productivity and Efficiency in SMEs
By Emmanuel Otori
Running a small and medium business is not always an easy ride, especially in an unpredictable business environment. These businesses always seek ways to stay afloat and the only way to do this is to implement strategies that can increase productivity and efficiency.
Most Small and Medium Enterprises (SMEs) are one-man types of businesses with few employees on the ground to run the affairs of the business. Usually, SMEs’ business infrastructures are limited and they have to take one step at a time to grow their business.
Many reports show that at least 80 per cent of SMEs always quit the business within the first year or after five years.
The early stage of running an SME is characterized by a low customer base and little or zero profits. One would ask, should it always be the case? Does it mean SMEs don’t have what it takes to keep it running? Should quitting the business be the end goal? All these questions boil down to one answer which is a lack of productivity and efficiency leading to negative results and a downturn in business operations.
What is productivity?
Productivity is the process of using active measures to checkmate the level of output through the amount of input. Efficiency is the rate of efforts taken into consideration for a positive change in the business.
These two factors are the catalysts for most SMEs’ growth.
How can SMEs Improve Productivity and Efficiency?
- Set Goals For Your Business
There is no business without specific goals. You have to define your goals. Choose wisely the type of goals you want to set for your small business.
- Growth Mindset
As a business owner, you should be ready to accept criticism. You should be able to identify your weaknesses and be able to pave the way to fix them. A growth mindset is the ability to develop the habit of learning new things for a positive outcome.
When you receive complaints from customers regarding updates or delivery issues, design measures to provide better quality service to customers that patronize you as well as new ideas for your business operations.
- Use Schedule Apps For Meetings and Appointments
There are so many scheduled apps on Google and Apple Playstores. You can use Calendly, Zoom, Email Schedules, Phone Calendars and Alarm clocks to set time and dates for business and staff meetings. Instead of writing down appointment or meeting dates in your diary or a notebook, utilizing a calendar is efficient in setting up a reminder for goals or events.
- Always Handle Urgent Task First Before Any Other Task For The Day
The only way to achieve to-do-list task goals is through prioritisation, to always start with the urgent task for the day.
Some helpful tips are
- Tag tasks based on their status for easy identification.
- Early morning errands- Urgent and Important
iii. Checking Emails – Important
- Responding to Customers -Important but not urgent
- Reconciling Payments from customers- Urgent
- Always use automation software to reduce too many tasks in the office
An automation system is an automatic digital system that provides prompts and aids an employee in solving complex tasks. Use automation response to FAQ, bill payments, email management and tracking of deliveries.
An automatic response when clients pop up questions on WhatsApp or Direct Messaging.
Examples are;
“Dear Customer, thank you for messaging us today. How may we serve you?”
You can also set prompts to resolve customer’s complaints by providing information that is relevant to the problem.
Most financial institutions’ social media handles always have automated reply prompts.
An online form such as Google Forms can be created for customers to provide their contact details and state the kind of service they need and their budget.
- Create Teams For Each Business Activity
If your employees are up to 20, you can create different teams that will be in charge of different activities. For a logistic business, you can create a team in charge of taking orders, a packaging team, an HR team, a management team and a customer service team.
There are so many other ways to improve your productivity and efficiency as a small and medium business and it is by keeping the focus on the relevant tasks that relate to your business.
Emmanuel Otori has over 10 years of experience working with 100 start-ups and SMEs across Nigeria. He has worked on the Growth and Employment (GEM) Project of the World Bank, GiZ, and Consulted for businesses at the Abuja Enterprise Agency, Novustack, Splitspot and NITDA. He is the Chief Executive Officer at Abuja Data School
Feature/OPED
Rethinking How Nigeria Supports SME Growth
By Olajumoke Bello
Across Nigeria, small and medium enterprises remain the backbone of economic activity. They drive trade, create jobs, and sustain millions of livelihoods. Yet, despite their importance, many SMEs continue to operate below their full potential due to persistent structural challenges.
Access to finance remains one of the most cited constraints. However, the issue today goes beyond the availability of capital. Many businesses struggle with financial readiness, weak documentation, and limited understanding of what lenders require. This often leads to missed opportunities, even when funding options exist.
At the same time, SMEs face gaps in market access and visibility. Business owners operate in highly localised environments, with limited exposure to broader networks that can unlock partnerships, new markets, and growth opportunities. This isolation can constrain scalability and reduce long-term competitiveness.
Equally important is the capability gap. Many entrepreneurs grow through resilience and experience but lack structured knowledge on critical areas such as financial management, export readiness, and digital adoption. Without this, even well-capitalised businesses can struggle to sustain growth.
These challenges point to a clear need for a more practical and integrated approach to SME support. It is no longer sufficient to offer standalone solutions. SMEs require ecosystems that combine knowledge, access, and direct engagement in ways that reflect how they actually operate.
A key shift is the move from centralised interventions to localised engagement. SMEs are deeply influenced by their immediate environments, whether markets, industrial clusters, or trade corridors. Solutions must therefore be brought closer to where these businesses function, allowing for more relevant support and stronger relationships.
Another important shift is from awareness to action. Business owners do not only need information; they need insights that they can apply immediately. This includes understanding how to structure their finances, how to access trade opportunities, and how to connect with the right partners to scale their operations.
There is also a growing need for continuity. Many SME-focused initiatives deliver strong initial impact but lack follow-through. For support to be effective, it must extend beyond one-off engagements into sustained relationships, with clear pathways for onboarding, advisory, and growth.
For financial institutions, this presents both responsibility and an opportunity. Supporting SMEs now requires moving beyond transactional banking to deeper partnership models. It requires understanding businesses at a granular level and co-creating solutions that evolve with their needs.
At Stanbic IBTC, this perspective continues to shape our approach to SME development. Our focus is on delivering practical support that translates into real business outcomes, helping enterprises grow, compete, and contribute more meaningfully to the economy.
As part of this commitment, we are extending our SME engagement to the regions through the Nigeria Business Summit Regional Tour. The tour will take structured, on-ground activations into key commercial hubs, where SMEs can access funding guidance, trade insights, advisory support, and direct engagement with financial experts.
The regional tour will take place across five strategic locations, bringing these solutions closer to business owners in Aba, Onitsha, Ibadan and Kano.
This approach reflects an important principle. When support moves closer to businesses and when solutions are delivered in ways that are practical and continuous, SMEs are better positioned to grow sustainably. In turn, this strengthens not only individual enterprises but the broader economy.
Olajumoke Bello is the Head of Enterprise Banking at Stanbic IBTC Bank
Feature/OPED
How Data Deconstructs the Myth of the ‘High-Risk’ Nigerian Borrower
By Winston Osuchukwu
The average Nigerian borrower is widely considered high-risk – a claim repeated in credit committees, priced into retail loans, and largely treated as settled fact. Every credit market accepts that an individual loan may not be repaid; this is ordinary, priced risk. The high-risk claim, however, is applied to whole segments – the informal trader, the gig economy earner whose income is steady but split across several accounts, the remote worker paid by an overseas client into a fintech FX wallet. What the assessment establishes is not whether they are likely to repay, but how they fit into an arbitrary segment. Having spent years building decisioning systems for this market, my thesis is a specific one: “high-risk” does not mean “no credit” – it simply requires that the lender embrace alternative datasets to price the risk appropriately.
This is not a criticism of the institutions that built their frameworks around collateral and documentation; those were rational responses to the tools available at the time. When data is scarce, prudence means defaulting to the status quo. The limitation is not that this approach is wrong, but that it leaves a blind spot – excluding fundamentally sound borrowers whose economic lives simply are not captured on the bank’s ledger. A market trader who has moved consistent, growing volumes of cash through mobile money for three years is not, in any meaningful sense, unknowable. Their financial behaviour is observable and patterned; it simply occurs outside the traditional banking system, rendering it invisible to conventional underwriting.
This is the gap technology is now positioned to close – not by replacing institutional judgment, but by augmenting it. When AI-driven analysis is applied rigorously to the financial behaviour these borrowers generate, a far more complete picture of their repayment ability emerges – and a meaningful share presents a risk profile that compares favourably with segments the traditional system has long considered safe. The “high-risk” label, applied broadly to an entire category of borrower, was never a risk pricing tool so much as the limit of what the available tools could see.
For banks, this is the opportunity to extend capital with confidence beyond the borrowers who fit their stringent criteria. Nigerian banks are highly liquid; the constraint on credit growth has rarely been capital, but the ability to assess and price the borrowers who sit outside the traditional file. Close that gap, and the whole ecosystem strengthens: banks grow their loan books into segments they have long wanted to serve, and the real economy gets the capital it needs to expand.
This is precisely what we focus on at Mathesis Analytics: building AI-powered credit decisioning that gives lenders a fuller, more defensible picture of the individuals long excluded as high-risk when they were simply misjudged. The Nigerian credit gap has never been a non-lendable population problem, but one of incomplete visibility. By unifying varied data sources and partnering with the institutions that hold the capital and scale to move the market, we translate out-of-ecosystem behaviour into reliable, bank-grade risk scores. Closing this gap is one of the clearest, highest-leverage opportunities in Nigerian financial services today.
Winston Osuchukwu is the founder & CEO of Mathesis Analytics
Feature/OPED
Second Home, Second Mother: Life Inside an Early Years Classroom
By Ohore Emmanuel Ufuoma
The Early Years classrooms have effectively become surrogate homes where educators now tie shoelaces, calm separation anxiety, supervise naps, enforce discipline, and provide comfort after minor injuries, which ought to be duties that should be performed by parents.
The extended work hours from 8 a.m. to 6 p.m. for six days a week, economic realities, and the proliferation of all-day, weekend-inclusive early learning programs have repositioned schools as the primary environment for early childhood development.
For a typical four-year-old, 9.5 hours in school account for about 75% of waking weekday time. With Saturday sessions added, the home is reduced to a space for meals, sleep, and brief routines.
The mandate of Early Years teachers has expanded far beyond academics. Current practice requires them to handle physical care, emotional regulation, and behavioural guidance concurrently.
Daily responsibilities include toileting assistance, feeding, conflict mediation, fatigue monitoring, and maintaining individual routines for 15–20 pupils.
The parent-child dynamic shifts when parents deliberately delegate care of the child, and even punishment, to educators. While parents set apart evenings and weekends for practical tasks, like food, homework, and bathing.
Psychologists term it “contact without connection.” Although parents are physically present, time is divided and focused on tasks.
Children are more obedient and organised in class than they are at home, according to teachers. Parents describe the contrary. The pattern shows an expected result: the parent becomes the outlet for exhaustion, while the educator becomes the authority figure.
The labour market triggered the transfer of responsibilities between parents and educators.
Dual-income households are now the norm in major cities, and flexible work remains limited outside tech and finance.
Child caregiver costs compound the issue. Full-time caregiver care often costs almost half of a salary. Parents opt for schools with extended hours in order to kill two birds with one stone.
For educational centres, extended-day programs create parent-like responsibilities, and staffing, training, and compensation should reflect that. In leading centres, professional development in attachment theory and stress management is becoming standard.
For parents, the emphasis should be on quality rather than quantity.
Policymakers are beginning to prioritise employment rules that permit parental presence during early childhood and accessible, flexible daycare. Strong early attachment is associated with higher scholastic success and fewer behavioural problems in later life.
The Early Years teacher and the parents have not replaced each other. Both parties are only responding to a system that demands more hours in the workplace with fewer hours at home.
There has been a paradigm shift in the upbringing of children. The teachers now perform functions once meant for the family unit.
Intentional parenting inside the small windows has been left in the hands of caregivers.
Instead of the classroom remaining a place of learning, it has become the only home children know.
Ohore Emmanuel Ufuoma is an MBA student at Tokat Gaziosmanpaşa University, Turkey


