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Salesforce Introduces Agentforce for Financial Services

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By Modupe Gbadeyanka

To address shrinking workforces and rising client expectations, Salesforce has introduced a platform known as Agentforce for Financial Services.

It is embedded with role-based AI agent templates that automate front-office tasks and reduce administrative overhead with no coding required.

Agentforce operates autonomously using industry-specific data, workflows, and policies to deliver intelligent actions that align with firm standards and regulatory requirements

“AI shouldn’t replace the human connection, it should scale it. With Agentforce for Financial Services, financial institutions can tap into digital labor built on a deeply unified platform to help their human teams boost productivity, efficiency, and revenue while still delivering the trusted, personalized experiences their clients expect,” the SVP and GM for Financial Services at Salesforce, Eran Agrios, stated.

Agentforce is grounded in a firm’s data, workflows, and compliance controls so every action conforms with internal policies and regulatory requirements; and because Agentforce is natively embedded in the Financial Services Cloud, human and digital workers can operate from the same deeply unified platform in a way that feels intuitive and trustworthy.

The platform can help banking and insurance service agents handling routine service requests like reversing a fee, canceling a credit card, or explaining insurance coverage options to focus on complex cases that require a human touch.

Each pre-built Agentforce template includes Topics which guide agent behaviour and Actions that give agents the ability to take action specific to financial services jobs.

Firms can customize and expand these agents with Agentforce to reflect their specific processes, guardrails, policies, and service models — all within a declarative, no-code environment.

In addition, Embedded Compliance Controls help ensure digital workers follow the same regulatory guardrails as human teams. Agentforce operates within the compliance framework of Financial Services Cloud, enforcing rules for approvals, disclosures, and audit trails across common workflows like servicing, lending, and client onboarding. Every action is tracked and governed, helping firms meet regulatory obligations with greater consistency and transparency.

By offloading time-consuming work like meeting prep, quoting, and service resolution, Agentforce for Financial Services increases firms’ capacity for tailored experiences without hiring additional staff. And, it helps to ensure every interaction aligns with firm policies and regulatory requirements, maintaining consistency and trust.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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FG Declares Friday, Monday Public Holidays for Easter

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By Adedapo Adesanya

The federal government has declared Friday, April 3, and Monday, April 6, 2026, as public holidays to mark this year’s Easter celebration.

April 3 is Good Friday, while April 6 is Easter Monday.

The Minister of Interior, Mr Olubunmi Tunji-Ojo, in a statement on Wednesday, congratulated Christians in Nigeria and the diaspora on the occasion.

Mr Tunji-Ojo urged Nigerians to reflect on the virtues associated with the season, saying, “I congratulate all Christians in Nigeria and in the diaspora on the joyous occasion of Easter. I urge Nigerians to imbibe the virtues of selflessness, forgiveness, forbearance and love as exemplified by the life and teachings of Jesus Christ.”

He further called for unity among citizens, stressing the importance of peaceful coexistence.

“Easter is a period that reminds us of the values of tolerance and community that keep us together as a nation. Nigerians should remain committed to these ideals for the progress of our country,” the minister said.

Mr Tunji-Ojo also reiterated the federal government’s commitment to policies aimed at national development.

“The goal of the government remains taking decisions that would bring about national rebirth, economic growth, and shared prosperity for all Nigerians,” he added.

The minister wished Christians a peaceful and joyous Easter celebration.

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Adelabu Refutes Resignation Claims, Affirms Oyo Governorship Ambition

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By Adedapo Adesanya

The Minister of Power, Mr Adebayo Adelabu, has denied rumours of his resignation circulating on social media following the expiration of a March 31 deadline.

According to reports by Channels Television, Mr Adelabu noted that the letter in circulation was fake as he had written such a letter.

However, he affirmed his interest in running for the Oyo State governorship race in 2027, adding that he would act at the appropriate time.

Mr Adelabu, reacting to the need for clarity about the said letter and his ambition on the platform of the All Progressives Congress (APC), said, “Of course, yes, I am very much in the race.

“But I will act at the appropriate time, and you will be duly informed, but will be with the consent of Mr President.

“For now, I’m committed to my present assignment. It’s still about service, whether national or sub-national,” he told the broadcaster.

President Bola Tinubu had directed all political appointees in his administration who intend to contest elective positions in the 2027 elections to resign from their posts on or before March 31.

He hinged his decision on Section 88(1) of the Electoral Act 2026 and the timetable released by the Independent National Electoral Commission (INEC) for party primaries ahead of the 2027 polls.

Only three of President Tinubu’s cabinet members stepped away from office to pursue their ambition. First among these was the Minister of Foreign Affairs, Mr Yusuf Tuggar, he prepares to seek the APC ticket to be the next governor of Bauchi State.

Mr Tuggar, who confirmed his resignation later on Monday, said his resignation letter was formally submitted to the president earlier that day through the Office of the Secretary of Government in Abuja.

Also, the Minister of Transportation, Said Ahmed Alkali, resigned to pursue his ambition of contesting the 2027 governorship election in Gombe State.

“The President has accepted the resignation and thanked the minister for his dedicated service to the nation,” his media aide said in the statement on Tuesday.

Similarly, the Minister of State for Humanitarian Affairs and Poverty Reduction, Mr Yusuf Sununu, also resigned to contest a senatorial seat in Kebbi State.

Mr Sununu, who assumed office in the humanitarian ministry in November 2024 after serving as Minister of State for Education, said his deployment was aimed at restoring the ministry’s image before deciding to pursue legislative office.

Also, the Chairman of the Governing Board of the Federal Mortgage Bank of Nigeria (FMBN), Mr Nasiru Gawuna, resigned from his position and defected to the African Democratic Congress (ADC).

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NERC Seeks Coordination, Harmonisation to Bridge Metering Gap

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By Adedapo Adesanya

The Nigerian Electricity Regulatory Commission (NERC) has called for enhanced stakeholder coordination to rapidly expand electricity meter installations and narrow Nigeria’s persistent metering gap.

This push emerged from the NESI Metering Stakeholders’ Meeting held in Lagos on March 27, 2026, where regulators, industry players, and international partners converged to tackle rollout bottlenecks.

According to a post on NERC’s X handle, key attendees included representatives from the World Bank, Meristem, Nigerian Communications Commission (NCC), NEMSA, Distribution Companies (DisCos), and Meter Asset Providers (MAPs).

NERC highlighted a strategic pivot from merely financing metering initiatives to fostering seamless collaboration.

With four separate metering programmes currently underway, the commission stressed the urgency of aligning efforts to avoid duplication and accelerate deployment.

“Greater synergy among DisCos, meter providers, and other stakeholders is essential to ramp up installations,” a NERC spokesperson noted. This coordinated approach aims to deliver accurate billing, eradicate estimated charges that frustrate consumers, and boost overall market efficiency.

The meeting also underscored the need for a unified communication strategy to heighten public awareness and encourage consumer uptake, as part of NERC’s broader drive for transparency in Nigeria’s electricity sector.

Nigeria currently operates four parallel metering programmes aimed at closing the country’s metering gap and improving efficiency across the power sector. These include the World Bank–funded Nigeria Distribution Sector Recovery Programme (DISREP), which targets about 3.2 million end-user meters, and the Federation-funded initiative designed to deliver roughly 3.8 million meters alongside about 130,000 distribution transformer (DT) meters.

Also in operation are the DisCo-funded Meter Acquisition Fund (MAF), which provides around 125,000 meters to fill coverage gaps, and the Advanced Metering Infrastructure (AMI), a technology-driven framework focused on smart metering, improved billing accuracy, and enhanced grid management. The Nigerian Electricity Regulatory Commission (NERC) is now working to harmonise these initiatives to prevent duplication and accelerate metering deployment nationwide.

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