General
Telco Customers to Get Automatic Refunds Under CBN–NCC Airtime, Data Rules
By Adedapo Adesanya
The Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) have released an exposure of the joint framework for the quick resolution of failed airtime and data purchase transactions, which will involve no customer intervention.
Recall that a month ago, Business Post reported that the two agencies came up with a directive that failed airtime and data purchase transactions were to be completed within 30 seconds, following rising consumer complaints over debits without value.
According to the exposure draft, mobile network operators and other industry players must ensure that refunds for failed airtime and data purchase transactions are completed within 30 seconds, and without any customer intervention.
This means that the customer should not have to file a complaint, call customer care, or submit a ticket before the refund is completed within 30 seconds of the failed transaction. Any delay beyond this window would be a breach of the rule.
The obligation is not limited to mobile network operators (MTNs, Airtel, Glo, 9mobile) alone; it also covers payment service providers, aggregators, fintechs, and value-added service providers involved in airtime and data sales.
The directive is contained in an exposure draft of a joint CBN and NCC framework released to the public, which targets situations where customers’ bank accounts are debited without corresponding airtime or data delivery.
The framework, according to the CBN, was developed to address “rising consumer complaints around failed airtime and data purchase transactions where customers are debited without successful service delivery.”
The document noted that the initiative is designed to “institutionalise clear accountability, standardise resolution timelines, and ensure a sustainable, coordinated approach to consumer redress across the financial and telecommunications ecosystems.”
Under the proposed rules, refunds for failed transactions must be processed automatically and in real time. The framework explicitly states that where airtime or data delivery fails, stakeholders are required to “refund Purchaser within 30 seconds,” regardless of whether the failure occurs at the bank, NCC-authorised licensee, or mobile network operator level.
The exposure draft further emphasised that since automated reversals should require no customer intervention, it recommended “automatic system-triggered reversals” supported by end-to-end transaction visibility tools and standardised error codes across the value chain.
To reduce multiple debits and delays, banks are instructed to limit transaction re-attempts, with the framework stating that “banks are to limit re-attempts to twice only,” while customers must be notified of pending, failed, or successful transactions in real time.
On accountability, the regulators made it clear that notifications of failure carry financial consequences, stating that “notifications of failure create final settlement obligations between MNOs and NCC authorised licensees.”
It also noted that “disputes between Stakeholders about this framework and its subject matter shall first undergo dual resolution amongst affected parties. Any dispute unresolved within five working days shall be escalated to regulators (CBN and NCC), addressed to the Director Consumer Protection and Financial Inclusion Department of CBN, and/or the Director Consumer Affairs Bureau of NCC.”
The exposure draft also disclosed plans for stronger regulatory oversight, including a central monitoring platform. According to the document, “there shall be a Central Monitoring Dashboard hosted by CBN and NCC for tracking reversals, SLA breaches, and customer complaints,” to provide real-time national visibility into failed transactions.
CBN director, Consumer Protection & Financial Inclusion, Aisha Isa-Olatinwo, in a statement, invited stakeholders and members of the public to submit comments ahead of the February 20, 2026, deadline, as regulators move towards finalising what they described as a national framework to “restore subscriber trust and ensure accountability” across Nigeria’s digital financial ecosystem.
By Adedapo Adesanya
The Nigerian Content Development and Monitoring Board (NCDMB) has intensified its compliance drive in the oil and gas midstream segment, convening a high-level sensitisation workshop aimed at deepening adherence to the Nigerian Oil and Gas Industry Content Development Act.
The workshop, themed Compliance with the Provisions of the NOGICD Act 2010: A Pathway to Industrialization, held in Lagos, drew key operators across gas processing, transportation, storage and infrastructure development.
Speaking on behalf of the Executive Secretary of NCDMB, Mr Felix Ogbe, the Director of Monitoring and Evaluation Division, Mr Omomehin Ajimijaye, described the midstream sector as “a critical bridge between upstream production and downstream utilisation.”
“The midstream segment plays a pivotal role in gas processing, transportation, storage and infrastructure development, all of which are essential pillars for achieving Nigeria’s industrialisation agenda,” Mr Ajimijaye said.
Mr Ajimijaye stressed that adherence to the NOGICD Act goes beyond regulatory obligation.
“Compliance with the NOGICD Act is not merely a statutory requirement,” he stated. “It is a strategic imperative for sustainable national development.”
He explained that the programme was structured to clarify registration processes, Nigerian Content Equipment Certification, expatriate quota requirements, statutory reporting templates and submission timelines.
“Our objective is to deepen stakeholders’ understanding of compliance requirements, address recurring gaps identified during Monitoring and Evaluation reviews, and foster constructive dialogue on operational realities within the midstream space,” he added.
According to Mr Ajimijaye, the board has received feedback from operators highlighting challenges in meeting Nigerian Content obligations, including reporting complexities and varying interpretations of certain provisions of the Act.
“As a responsive regulator and development-focused institution, we remain committed not only to enforcing compliance but also to providing guidance, clarity and the necessary support to enable stakeholders succeed,” he assured participants.
With Nigeria positioning gas as a transition fuel and economic growth driver, regulatory clarity in the midstream space is essential to unlocking investment and local capacity development.
The participants received technical presentations from key NCDMB divisions, including: Monitoring and Evaluation Division, Project Certification and Authorisation Division, Capacity Building Division and Zonal Coordination Division.
The interactive sessions provided practical guidance on engagement protocols with the Board and strengthened collaboration between regulators and operators.
By Adedapo Adesanya
The Minister of Justice and Attorney General of the Federation, Mr Lateef Fagbemi, has taken over the prosecution of his immediate predecessor, Mr Abubakar Malami.
Mr Malami is facing terrorism and illegal firearms possession charges brought against him by the Department of State Service (DSS).
Mr Fagbemi, a Senior Advocate of Nigeria (SAN), took over the trial from the secret police on Wednesday at the Federal High Court in Abuja.
The Director of the Public Prosecution of the Federation, Mr Rotimi Oyedepo, announced the Attorney General’s appearance in the matter.
Mr Oyedepo told Justice Joyce Abdulmalik that the trial cannot proceed because Mr Fagbemi has just taken over the prosecution.
He informed the court that the prosecution needed more time to familiarise itself with the facts of the case.
Counsel to the defendants, Mr Adedayo Adedeji, who did not oppose the application, however, urged the court to strike out the matter if the prosecution fails to open its case at the next adjourned date, citing lack of diligent prosecution.
Justice Abdulmalik subsequently adjourned the matter to March 10 for trial and for the prosecution to formally open its case.
The court had, on February 27, admitted Malami and his son, Mr Abdulaziz, to N200 million bail, with two sureties, each one of whom must own landed property either in Maitama or Asokoro.
Justice Abdulmalik had said that the title of the property must be deposited with the Deputy Chief Registrar of the Court along with valid international passports.
The sureties were also ordered to depose to an affidavit of means and submit their two recent passport photographs to the court.
Mr Malami and his son were also ordered to submit their international passports and recent passport photographs to the court.
The DSS had arraigned the ex-AGF and his son, Mr Abdulaziz, on a five-count charge bordering on terrorism and illegal firearms possession.
In the charge, marked FHC/ABJ/CR/63/2026, filed before the Federal High Court in Abuja, Malami is also accused of refusing to prosecute suspected terrorism financiers, whose case files were handed to him while he served as the AGF and Minister of Justice.
Mr Malami and Mr Abdulaziz are equally accused of warehousing firearms in their residence at Gesse Phase II Area, Birain Kebbi LGA, Kebbi State, without lawful authority.
The DSS accused Mr Malami in count one of the charge, with knowingly abetting terrorism financing, while the ex-AGF and his son are charged in counts two to five, with unlawful, possession of a Sturm Magnum 17-0101 firearm, 16 Redstar AAA 5720 live rounds of cartridges and 27 expended Redstar AAA 5’20 cartridges, contrary to and punishable under relevant Sections of Terrorism (Prevention and Prohibition) Act, 2022 and Firearms Act, 2004.
By Adedapo Adesanya
The Nigerian Ports Authority (NPA) has announced a significant 24.8 per cent increase in total cargo throughput for 2025.
According to the NPA’s 2025 Operational Performance Report, total cargo throughput rose from approximately 103.6 million metric tons in 2024 to over 129.3 million metric tons in 2025.
The report identified Lekki Port as Nigeria’s leading port, accounting for 40.6 per cent of the nation’s total cargo throughput. Onne Port followed with 19.1 per cent, while Apapa Port handled 16.7 per cent.
Beyond volume, Lekki Port also received the largest vessels, recording an average Gross Registered Tonnage (GRT) of 55,712, slightly higher than Onne Port’s 53,022 GRT.
Apapa and Tin Can Island ports recorded average vessel sizes of 33,251 GRT and 36,909 GRT, respectively, while Delta Ports handled vessels averaging 17,414 GRT.
Although Tin Can Island Port recorded the highest frequency of ship arrivals, accounting for 22.7 per cent of total ship calls, Lekki and Onne are increasingly attracting larger “heavyweight” vessels, strengthening Nigeria’s capacity to handle higher-value cargo.
The data showed that imports continued to dominate cargo traffic, and the report highlighted a steady rise in outward trade. Exports accounted for 39.0 per cent of total cargo throughput, while inward traffic represented 59.2 per cent.
Containerised cargo, widely regarded as a key indicator of trade activity, recorded substantial growth. Total container traffic increased by 25.7 per cent, surpassing 2.1 million Twenty-foot Equivalent Units (TEUs).
Import-laden containers surged by 32.8 per cent, while export containers rose by 3.1 per cent. Notably, transhipment containers recorded a remarkable 205.8 per cent increase, positioning Nigeria as an emerging regional logistics hub serving West and Central Africa.
Liquid bulk cargo, including petroleum products and chemicals, remained the dominant commodity category, accounting for 54.7 per cent of total cargo, while containerised cargo represented 24 per cent.
Speaking on the report, the Managing Director of NPA, Mr Abubakar Dantsoho, described the 2025 performance as a historic milestone.
“Nigeria’s maritime sector recorded a historic surge in activity in 2025, driven by increased cargo throughput, rising container traffic, and a growing export footprint. This underscores the Federal Government’s commitment to economic diversification,” he said.
Looking ahead, Mr Dantsoho expressed confidence that the Federal Government-approved port modernisation programme and the implementation of the National Single Window system would power the next phase of growth.
The comprehensive modernisation initiative aims to rehabilitate ageing infrastructure, deepen berths, upgrade quays, expand cargo-handling capacity, and deploy advanced digital solutions across Nigeria’s ports.
The reforms are expected to reduce vessel turnaround time, cut cargo dwell time, improve safety standards, and boost overall operational efficiency.
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