Jobs/Appointments
Only 1 in 10 Global Workers Have In-Demand AI Skills—Study

Salesforce’s new digital skills survey shows that the vast majority of global workers think skills are more important than education qualifications or career background. Most people leaders (98%) believe the shift to skills-based hiring provides business benefits. Yet only 1 in 10 say they have AI skills — which is cited as one of today’s most in-demand digital skills.
This article looks at the survey’s full findings, based on 11,000+ workers across 11 countries, and shares new data on how the workforce perceives the role that generative AI will play in the jobs of today and tomorrow.
Eighty-four per cent of global workers consider the skills-based experience more important than a degree when trying to land a job in today’s market.
However, there’s a disconnect between the skills companies are hiring for and those currently used by the workforce. While 4 in 5 global workers report using digital skills in their day-to-day work, few report skills beyond collaboration technology, digital administration, and digital project management.
In contrast, today’s fastest growing and in-demand skills as reported by workers include artificial intelligence (AI) and coding/app development — but they rank among the least used in workers’ day-to-day roles.
The good news? There appears to be less fear — and more excitement — among workers about the potential of emerging technologies to transform the jobs of the future. This, paired with workers’ reported desire to learn new skills, suggests that companies can help close the digital skills gap by providing continuous, skills-based training to their employees.
A global movement toward skills-based hiring
The shift toward skills-based hiring is evident at all levels. Most (82%) people leaders surveyed said that skills are the most important attribute when evaluating candidates. Only 18% said that relevant degrees are the most important.
Over half of people leaders (56%) cite talent retention as a business benefit to skills-based hiring. Increased workforce diversity (48%) and knowledge sharing (46%) also ranked highly.
Additionally, most people believe that prioritizing employees’ digital skills development will have positive impacts on wider business performance, citing increased productivity (47%), better team performance (43%), and improved problem-solving capabilities (40%).
Leaders and employees agree on the need for AI skills
Workers are excited about emerging AI technologies like generative AI. Sixty per cent of global workers reported excitement about the prospect of using generative AI for their job. In fact, more workers were excited about its use in their workplace (58%) than worried about it replacing them in their job (42%). This is in line with interest from management: Globally, two-thirds of people leaders(67%) say that their company is considering ways to use generative AI.
Despite this excitement, recent research shows that while over half of U.S.-based senior IT leaders say their business is currently using or experimenting with generative AI, 66% say their employees don’t have the skills to successfully leverage the technology.
Workers agree that AI skills are important: Nearly one-fourth of global workers rank AI skills as among the top three most important digital skills right now. This number rises when asked about the importance of these skills over the next five years.
As needs evolve, workplace skills lag
Despite its importance to their future skill set, only 1 in 10 workers say their day-to-day role currently involves AI. A mere 14% say their role involves other, related digital skills like encryption and cyber security, and a smaller 13% claim to use coding and app development skills.
The industry indexing the highest for AI skills, specifically, is the technology industry, but even for this industry, less than a third of employees (27%) use AI skills within their roles today. Outside of traditional IT roles, this number drops further; less than 10% of those in healthcare (8%) and the public sector (6%) report they use AI skills in their day-to-day role.
The path forward is upskilling. Nearly all (97%) global workers believe businesses should prioritize AI skills in their employee development strategy.
Upskilling is critical across wide swaths of these emerging technologies. As a result of the rise in AI and automation, people leaders say data security skills (60%), ethical AI and automation skills (58%), and programming skills (57%) will become increasingly important in the workplace. When asked what ‘soft’ skills will likely be more important as a result, people leaders ranked creative imaginative skills (56%), customer relationship skills (53%), and leadership skills (51%) highest.
Fortunately, companies seeking to boost emerging technology skills and focus on skills-based hiring have something going for them — workers want to expand their limited set of digital skills. Nine in 10 believe that businesses should prioritize digital skills development for their employees.
Jobs/Appointments
Abdallah Simba to Lead Japan Tobacco International’s Nigerian Operations

By Modupe Gbadeyanka
Mr Abdallah Simba has been chosen to lead the operations of Japan Tobacco International (JTI) in Nigeria effective Thursday, May 1, 2025, succeeding Mr Thomas Adams, who has led the Nigerian business successfully over the past four years.
The new General Manager of the organisation in Nigeria recently served as the Country Manager for Slovakia, where he successfully led profitable multicategory growth and operational strengthening, positioning the business for long-term sustainability.
A statement from the tobacco firm said Mr Simba’s appointment underscores its commitment and ambition to deepen its footprint in the Nigerian market.
“I am delighted to lead JTI Nigeria at this time. Nigeria is an important market with tremendous potential, and I look forward to working with the amazing team here to continue to grow our business in a sustainable manner,” Mr Simba said of his new role.
Mr Simba brings nearly two decades of commercial and strategic leadership experience to the role, having held key positions across multiple markets and at JTI’s global headquarters in Geneva, Switzerland.
He joined JTI in Tanzania in 2005 in Marketing before taking on an international assignment in Ireland in 2009. He later transitioned into broader commercial roles, leading various Sales and Trade Marketing capabilities with increasing responsibility.
In 2013, Mr Simba moved to JTI’s global headquarters in Geneva, where he progressed into senior roles within the Global Commercial Strategy function.
In these roles, he led the optimization of business models, guided market strategies, and up-skilled commercial teams across a wide range of markets.
The new General Manager for Nigeria holds a Bachelor of Science degree from Southern New Hampshire University in International Business.
Jobs/Appointments
Stakeholders See Nigeria’s Outsourcing Industry Exceeding $1.8bn by 2028

By Modupe Gbadeyanka
The outsourcing industry in Nigeria could grow more than $1.8 billion by 2028 from the $980 million it recorded in 2023, stakeholders in the sector have projected.
However, despite recording an impressive annual growth rate of 12.56 per cent, the sector is weighed down by financial inefficiencies.
This was one of the reasons critical players in the landscape brainstormed recently in Lagos to on payroll solutions for sustainable growth.
The gathering was called by a leading human resource and payroll technology company, SeamlessHR, in partnership with the Association of Outsourcing Professionals of Nigeria (AOPN).
More than 30 chief executives of Nigeria’s top outsourcing companies gathered at Four Points by Sheraton, Lagos, on Wednesday, April 30, 2025, for the event themed Enhance Business Efficiency Through Automation and Immersive Workflows.
They agreed that thin margins, inconsistent client payments, and outdated payroll systems have created conditions where salary delays are frequent and talent attrition is on the rise.
Across the industry, many workers now view delayed wage disbursements as normal, with employees often waiting weeks or even months to be paid. For outsourcing firms, the consequences extend beyond cash flow.
Delayed salaries damage brand perception, undermine operational efficiency, and threaten long-term growth. The urgency for innovation in payroll and financial operations has never been greater.
Another key focus of the discussion was the transformative impact of SeamlessHR’s Embedded FInance for employers and employees.
SeamlessHR’s solution enables workers to access earned wages on-demand, bypassing the traditional pay cycle. Through seamless integration with payroll systems, employees can withdraw accrued earnings in real-time to address emergencies or manage cash flow gaps.
Additionally, low-interest salary advances and built-in financial tools empower staff to avoid exploitative lenders and plan their finances with confidence.
“Outsourcing companies face daily liquidity issues, irregular cash flow, and growing payroll obligations.
“SeamlessHR’s Embedded Finance closes that gap by integrating capital into the payroll system to ensure people get paid on time, operations run seamlessly, and CEOs sleep better at night.
“When employees no longer stress about delayed salaries, their engagement and output improves dramatically,” the Director of Embedded Finance at SeamlessHR, Oke Egbi, stated.
Also commenting, the president of AOPN, Mope Abudu, said, “This roundtable addresses a critical challenge in our industry. As key contributors to Nigeria’s economy, we cannot afford to be left behind in the wave of digital transformation shaping the future of work.
“The outsourcing sector must lead in efficiency and innovation, and the integration of intelligent systems that support workforce management.
“Today’s theme speaks directly to that need. By exploring solutions like embedded finance, we open new opportunities to enhance value delivery and improve operational efficiency across our industry. I extend my gratitude to SeamlessHR for bringing this event to life.”
Jobs/Appointments
Ireti Samuel-Ogbu to Head Africa Finance Corporation Board

By Adedapo Adesanya
The Africa Finance Corporation (AFC) has appointed Mrs Ireti Samuel-Ogbu as the Chairman of its board of Directors, succeeding Mr Emeka Emuwa, who completed his 12 years of service to the financer.
She brings over three decades of experience in the banking and financial services industry across Nigeria, Africa, Europe and the Middle East.
Mrs Samuel-Ogbu has extensive boardroom experience, including Citibank Nigeria, where she was a Non-Executive Director for six years and Chair of the Risk Committee prior to becoming the Managing Director.
She also served on the board of CHAPS Clearing UK, the high-value payment system now operated by the Bank of England and a UK-based charity, Opportunity International.
Her extensive experience and unwavering dedication to the advancement of Africa make her an asset to AFC at a time when the corporation is more committed than ever to accelerating Africa’s transformation through bold investments, innovative financing models and catalytic partnerships.
Her international career within Citibank included senior leadership roles across over 50 countries in the Europe, Middle East, and Africa region, during which time she worked in the United Kingdom, Nigeria, and South Africa.
Speaking on the appointment, Mr Samaila Zubairu, President & CEO of AFC, said, “We are delighted to welcome Mrs Ireti Samuel-Ogbu as Chair of the Board. Her wealth of experience, visionary leadership and deep understanding of Africa’s financial landscape will be invaluable as we navigate our next phase of growth- expanding our impact, mobilising urgently needed capital and delivering transformative projects that enable inclusive and sustainable prosperity across the continent.”
Mrs Ireti Samuel-Ogbu commented: “I am honoured to take on the role of Chair at AFC, an institution that serves as a trusted bridge between international capital and Africa’s dynamic growth opportunities.
“I look forward to working closely with the board, management, and all stakeholders to advance the Corporation’s mission and strengthen its role as the leading provider of strategic, investment-driven solutions that unlock Africa’s full economic potential.”
Established in 2007, Africa Finance Corporation (AFC), is the continent’s leading instrumental infrastructure solutions provider, supporting significant infrastructural and sectoral projects that can enhance the productivity and competitiveness of African economies. It achieved a total increase of $1.1 billion in its 2024 financial year performance, a 22.8 per cent increase from the previous financial year.
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