Technology
Galaxy Backbone Gets ISO 20000 Certification
By Modupe Gbadeyanka
Leading public sector ICT infrastructure and services provider wholly owned by the Federal Government, Galaxy Backbone Ltd, has achieved another feat with the acquisition of the ISO/IEC 20000 certification.
The ISO 20000 is an international standard which helps organizations demonstrate excellence, and prove best practice in IT Service Management.
It ensures that companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.
Galaxy’s ISO 20000 commenced in June 2015 with the unveiling of Galaxy 2.0 strategy and the constitution of Galaxy ITIL/ISO 20000 Working Group (GIWG) as a demonstration of Galaxy management’s commitment to institutionalize an auditable IT Service Management System in the company.
Managing Director/CEO Galaxy Backbone Ltd, Mr Yusuf Kazaure, stated that, “I am pleased to announce to you today that we have been certified to ISO 20000 standard within the scope we set for the certification.
“I congratulate the management and staff of Galaxy for this achievement and I appreciate those who worked hard to achieve this goal. It is particularly noteworthy that this is the first time we achieved a feat like this with minimum support from external consultants. I believe this approach has helped us to understand the management system better and will enhance our adoption process”.
He said further that, “ITIL implementation is a cultural change and not a project. While we have achieved a milestone with the certification, the journey is just beginning; a lot of work lies ahead to make ITIL best-practices a culture in the organization and a means of continually improving our services. I count on the cooperation of all staff to continue to work together as teams to achieve our corporate targets and business objectives.”
According to Mr Kazaure, the Galaxy 2.0 strategy is anchored around four key corporate objectives which include long term sustainability of Galaxy Backbone, becoming an elite team that solves government problems using ICT, being an agile organization and instituting a culture of innovation in service delivery to customers.
Furthermore, he said to underscore the company’s commitment to empowering its team that every staff of the company has been trained on ITIL Foundation while some have become certified as ITIL experts and others as ITIL examiners.
Presenting the ISO/IEC 20000 certificate to Galaxy Backbone, the Deputy British High Commissioner to Nigeria, Harriet Thompson described the feat as a mark of demonstration of Galaxy’s capability for the design, development, delivery and improvement of IT services that fulfil customer’s service requirements and empowers the government of Nigeria to deliver quality public services to its citizens in a manner that reduces poverty and improves their lives.
The certificate is awarded by British Standard Institute, a United Kingdom National Standard Body that helps organizations worldwide to make excellence in IT service delivery their habit.
Galaxy Backbone’s implementation of IT Service Management involved development of its human capacity and capabilities to transform its resources to valuable services. ISO/IEC 20000 IT Service Management (ITSM) certificate is recognized worldwide, and helps to provide assurance to Galaxy’s stakeholders about its ability to efficiently and effectively deliver IT services in an internationally acceptable manner.
It will be recalled that in 2011, Galaxy Backbone became the first public sector institution in Nigeria to be ISO/IEC 27001:2005 certified for Information Security Management System (ISMS) and was upgraded to ISO/IEC 27001:2013 in 2014.
This is a demonstration of the company’s commitment to benchmarking international best practices and in line with the vision to be a leading enabler of digital inclusion in Nigeria and Africa.
Technology
Nigerians Hail Acceptance of Naira for AWS Cloud Subscription
By Modupe Gbadeyanka
The acceptance of the Naira for payments for cloud services in Nigeria by global cloud leader, Amazon Web Services (AWS) has continued to excite its customers in the country.
Before now, Nigerians subscribing to the company’s cloud services were forced to purchase foreign currencies, particularly the United States Dollar (USD).
But to make transactions easier for its teeming clients in the country, AWS announced it was now accepting payments in local currency.
“With payments in their local currencies, customers can avoid foreign exchange costs associated with making foreign currency payments.
“This also removes payment friction for customers in countries where local regulations put limits on the foreign currency amount a customer can access,” the American firm said in a statement.
By lowering the barrier for Nigerian companies to pay for cloud services in their local currency, AWS has given itself an edge, but the growing local alternatives may still present a challenge.
The organisation said it is not just about price anymore—it’s about local relevance and helping businesses navigate the complexities of Nigeria’s economic environment.
The decision of AWS to accept naira payments comes in response to the growing appeal of local cloud providers in Nigeria.
Recall that in January 2023, the firm launched its AWS Local Zones facility in Lagos to reduce latency and improve performance for Nigerian businesses—often an important factor since many Nigerian companies host their services in AWS’s European region due to geographical proximity.
By offering a new payment option alongside this infrastructure, AWS can solidify its foothold in the Nigerian market, especially as local providers continue to present an attractive, economically aligned alternative.
“This is a welcomed development. We have been waiting for this to happen for a long time. I am glad it has finally become a reality. I don’t need to buy forex (foreign exchange) to pay for Amazon cloud services,” a tech enthusiast based in Lagos, Mr Kolade Adewale, told Business Post.
“I want to believe that the competition from Microsoft’s Azure may have forced AWS to include the Naira as a payment option. This is what competition does to the market. You can see such in the telecommunications and petroleum sectors with Dangote Refinery,” another tech enthusiast, Mr Goke Fashina, said.
Technology
FG May Consider 60% Telcos Tariffs Hike
By Adedapo Adesanya
The Minister of Communications, Innovation and Digital Economy, Mr Bosun Tijani, has said the federal government may consider between 30 and 60 per cent hike in tariffs and not the 100 per cent proposed by telecommunications companies in the country.
“I think it should not be more than anywhere between 30 and 60 per cent,” he said during an interview on Channels Television on Wednesday night, monitored by Business Post.
He said that even though the companies are insisting that a 100 per cent increase is what is needed to stabilise the sector, the government knows that such a level of increase will be harmful to the people.
“We have already made it clear that we are not going to approve 100 per cent. These companies are asking for 100 per cent, stating clearly that this is what they believe they need to get.
“But what we are looking at in terms of the sector is that if this is the sector that is responsible for driving growth in our country, it will be harmful to our people to allow MNO to increase by 100 per cent,” Mr Tijani said.
The Minister noted that the Nigerian Communications Commission (NCC) is still working on the tariff increase and is yet to arrive at a particular figure.
This points to continued standoff after it was widely expected that the tariffs will be announced last Friday.
According to him, it is necessary to look at the numbers, the implication any increase will have on the people and the sustainability of the sector for proper balancing.
Mr Tijani said that for mobile network operators to improve their service to the required standard, there is a need for them to keep improving their equipment.
Speaking recently, the Chief Executive Officer of MTN Nigeria, Mr Karl Toriola, said telcos are proposing a 100 per cent increase in tariffs to the Nigerian government.
He, however, pointed out that it won’t get such approval but said a substantial change, beneficial to all stakeholders, could be agreed upon.
“So, I’m not sure they will give us 100 per cent, but I am optimistic they will give us something substantial and maybe progressively over the course of the year we can have smaller adjustments that will help us to get back to where we need to be,” Mr Toriola said.
Technology
Nigeria, US Seal $2.1m Infrastructure Grant for Broadband Penetration
By Adedapo Adesanya
Nigeria and the United States signed a new $2.1 million grant to lay at least 90,000 km of new fibre optic backbone infrastructure across Nigeria as part of efforts to boost broadband penetration to 70 per cent.
In a statement on Tuesday, the agreement was signed by Nigeria’s Minister of Communication, Innovation, and Digital Economy, Mr Bosun Tijani; and the US Deputy Secretary, Mr Kurt Campbell, at the inaugural US-Nigeria Technology Dialogue in Washington, D.C. on January 10.
The project, funded by the US Trade and Development Agency, supports Nigeria’s National Broadband Plan 2020-2025 with the goal of increasing the country’s broadband penetration rate from 42.27 per cent to 70 per cent and ensuring that at least 90 per cent of Nigeria’s population has access to affordable and reliable broadband coverage.
The US-Nigeria Technology Dialogue is designed to enhance bilateral cooperation in critical technology sectors and builds upon Mr Campbell’s earlier visit to Abuja for the sixth US-Nigeria Binational Commission (BNC) co-hosted with Nigerian Foreign Minister Yusuf Tuggar on April 29-30, 2024, the US Department of State and Government of Nigeria-funded Global Inclusivity and Artificial Intelligence (AI) event held in Lagos on September 9-11, 2024, and the United Nations General Assembly (UNGA) AI event hosted by the US Department of State on September 23, 2024, in which Minister Tijani participated.
Now, the latest dialogue discussed enhancing the resilience and security of essential services and facilities; promoting digital trade, e-commerce, and innovation-driven economic growth; developing a skilled workforce to meet the demands of the digital age; expanding artificial intelligence partnership related to capacity building, infrastructure, and rights-respecting approaches to governance; and promoting information integrity.
The statement added that following the formal Technology Dialogue, the delegations joined a roundtable discussion with industry representatives hosted by the US Chamber of Commerce which saw participants included representatives from over 25 US and Nigerian companies active in technology sectors, highlighted opportunities for public-private partnerships and investment solutions to spur innovation and promote digital talent development through the US-Nigeria commercial partnership.
A second-panel discussion on the role of critical infrastructure in advancing the use of AI examined the interplay between the infrastructure that is essential to the development of AI and the governance frameworks that can help spur the deployment of emerging technologies to support inclusive growth.
Both countries agreed to hold a virtual expert exchange on AI-enabled biotechnology that will explore how the convergence of AI and biotechnology can spur progress in addressing global health, food security, and science – with a focus on sub-Saharan Africa.
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