Technology
Google Experts Answer Your Top Most Searched Questions on AI
New search trends released by Google show that search interest in AI has reached an all-time high in Nigeria. The trends show that people have searched for AI more than ever in 2023 so far, with interest rising 310% since last year, and by 1,660% in the last five years.
Google’s research also revealed the top trending questions being asked about AI across Nigeria. Here, Google West Africa Director, Olumide Balogun, answers some of the most frequently asked questions.
- What is Artificial Intelligence and how does it work?
AI is a type of technology that can learn from its environment, experiences and people and that can understand patterns and make projections better than any previous technology before it.
AI models are trained and created by human engineers, who input data into the AI system to train it. For example, in 2012, we showed an AI model thousands of videos of cats on YouTube so that it could learn to recognize a cat. Now, with advancements in technology, we could give an AI model hundreds of books on animals to read – and, using those, it would be able to describe a cat to us on its own despite having never been shown one.
Once AI systems are trained, they’re tested to see if they work well. You can do this by asking the AI model to describe or recognise a cat, for example, or even to generate a picture of one for you. Training AI models can take a long time – but once they work, they can be deployed into production so that you can use them at home.
- When did AI start?
AI can be traced back to the early 1950s, when Alan Turing – a British mathematician – published a paper on Computing Machinery and Intelligence. That kick-started the principles behind AI – but the first time anyone used the term was likely in 1956 when John McCarthy hosted a conference at Dartmouth College called the Dartmouth Summer Research Project in Artificial Intelligence.
So AI is not new – in fact, AI research has been accelerating since the 1990s. Google itself became an AI-first company back in 2015. But the pace of AI development is accelerating – with more households able to access generative AI tools like text-to-image generators or chatbots – which has made AI a household phrase for maybe the first time ever.
- Where is AI used?
AI has always been integral to many daily tools, from Google Translate to antilock braking in cars. Its transformative power, however, is being harnessed more profoundly now. In the heart of this evolution is the Google AI Centre in Accra, laser-focused on Africa’s unique challenges and aspirations. While innovations like Google DeepMind’s AlphaFold impact global biotech, in Africa, we’re taking strides that resonate with local needs. We’re collaborating to map remote buildings for better planning, using AI to predict challenges like locust outbreaks and enhancing maternal health via AI-powered ultrasound.
AI’s potential in sustainability is vast. In Africa, it’s about thriving industries that respect our rich biodiversity. While the global health community benefits from protein sequence mapping, for Africa, it’s a hope against diseases like malaria.
- What can AI do and how can I use it?
Think of AI as a tool that’s really good at understanding patterns and making projections – better than any computer has been before – and that’s been taught to learn from its environment, experiences and people. When you put that ability to good use, you can use AI to do all sorts of amazing things, like helping doctors to screen for and identify cancer, predicting and monitoring natural disasters, or helping businesses to identify and reduce their carbon emissions.
You’re probably using AI all the time already without realising it. But you can now also use AI to help boost your productivity with experimental language tools like Bard, to translate even more languages on Google Translate, or to find the most fuel-efficient route on Google Maps.
- Is AI dangerous?
AI is like any other technology in that it can be used for good or bad, depending on the user. On the one hand, it has incredible potential to be used in ways that are beneficial for society – whether it’s protecting people from spam and fraud, translating hundreds more languages, or forecasting floods up to seven days in advance. But it can also be used to amplify current societal issues – like misinformation and discrimination.
It’s really important that we get these tools right, working together to ensure we’re creating and using them responsibly. That means governments are introducing regulations to help us seize the benefits of AI while mitigating the risks, as well as companies developing shared sets of standards and principles. At Google, we’re also led by our own AI Principles – which you can read online – to make sure we’re developing AI that is beneficial for society.
- Will AI take my job?
As technology has developed, so too has the job market. At the beginning of the last century, people mostly worked in agriculture. Now we have hedge fund managers, cabin crews aboard widely accessible commercial flights – and, as recently as 1995, web designers. So we’ve had these questions for a long time, and, as a society, we’ve navigated them well.
That’s not to underestimate the potential of AI – which is essentially the ‘third wave’ of digital technology after the internet and mobile phones. It will be brilliant for people’s productivity and for economic opportunity – but it will also cause some levels of disruption. We’ll see a whole set of jobs that can grow – but the most profound change will be how many of our jobs will be assisted by technology. AI will become a partner to many of us, helping us not just to make the repetitive tasks of our work more efficient but also sparking creativity and enabling us to spend more time on the bits of our jobs that we love and that challenge us. We’re already working with people to help them learn how AI can help them. Our Grow with Google programs have trained 7 million people and helped to close the digital skills gap in Africa. Governments, NGOs, and the private sector can work together to bring similar schemes about – ensuring that everyone can benefit from AI.
Technology
Zoho Launches Nathu La Server
By Modupe Gbadeyanka
A designed-in-house server known as Nathu La has been launched by a global technology company, Zoho Corporation.
Nathu La is engineered with hardware-rooted security at every layer of the stack. Its indigenous IP-driven approach reduces dependency on external entities for security audits, firmware updates, and licensing continuity.
The solution aligns with open-source software principles and reflects Zoho’s broader commitment to building sustainable, secure, and scalable digital infrastructure. It also supports the growing global focus on digital sovereignty, local innovation ecosystems, and high-performance computing capabilities.
The platform was introduced by the company as part of a pivotal step in its journey towards building its full technology stack, from the hardware layer to software applications.
With Nathu La, Zoho has achieved equivalent performance with 12-18 per cent lower power consumption and 20-30 per cent lower total cost of ownership (TCO), thereby reducing inference costs.
The Nathu La server, comprising Intel® Xeon® 6 processors, was developed collaboratively with Intel, leveraging their enablement capabilities and technical expertise.
The design philosophy behind Nathu La is rooted in the Open Compute Project (OCP), emphasising modularity, thermal efficiency, and ease of maintenance. This enables Zoho’s data centres to significantly reduce total cost of ownership and power consumption.
Zoho plans to host its applications on the Nathu La server platform, enabling the company to optimise the full software-hardware stack for its specific workloads, reduce costs, improve performance, and strengthen data governance for its global customers. This will also help bring down inference costs for Zoho’s AI usage.
The Nathu La server motherboard and chassis platform is the result of five years of R&D across hardware, firmware, and systems management. Based on Intel® Xeon® 6 Processors, the server is designed to optimise performance for virtualisation (VM), High Performance Computing (HPC), AI inference, and storage applications. This results in improved performance of Zoho applications for end users.
The server features customised power delivery subsystems, an in-house DC-SCM (Data Centre Secure Control Module) design, and modular chassis options compatible with diverse end-user environments, offering flexibility across deployment types.
All modular components – including the DC-SCM and NIC (Network Interface Card) – were designed in-house by Zoho’s hardware engineering team and assembled through electronics manufacturing partners, enabling tighter integration and quality control across the platform. Over five patents have been filed covering advanced thermal management and cost-optimised server architecture designs.
“Zoho Corporation has invested in building its own technology stack from the ground up over the last three decades. The Nathu La server launch is in line with that goal.
“With our strategy of using contextual, right-sized models, running on our own platform, on our own servers, in our own data centres, we are compounding the benefits accrued from owning and operating our entire technology stack. This ensures that our solutions are more sustainable and accessible for businesses.
“These long-term R&D investments we are making at every layer of the stack are aimed at delivering customer value,” the Country Head for Zoho Nigeria, Mr Kehinde Ogundare, stated.
In 2020, Zoho established a small R&D team in Nagpur, a Tier 2 town in India, focused on projects such as server design and systems engineering.
Members of the Nathu La R&D team include hires from SETU – short for Students’ Engagement for Transformative Upskilling – an initiative designed to build a pipeline of industry-ready engineers, with a focus on advanced learning in Electronics System Design and Manufacturing (ESDM).
Technology
MTN Fintech Targets Credit Market With Direct Lending Plans
By Adedapo Adesanya
The financial technology arm of MTN is mulling a direct shift into lending after bringing on its parent company, MTN Group, as a major investor to help cushion against losses that have plagued the business.
According to MTN Group Fintech chief executive, Mr Serigne Dioum, the company wants to move beyond helping customers access loans through partners.
He said in markets where regulators allow it, MTN wants to lend directly and use its own balance sheet.
“We’ve expanded access to credit for more people, but we also want to move further up the lending value chain,” Mr Dioum told investors at the company’s capital markets day.
“Where appropriate, we will seek licences that allow us not only to facilitate loans but also to lend directly to customers and deploy our own balance sheet.”
This development is expected to create a shift in its current fintech model which provides financial services, including deposits, payments, transfers and digital wallets to individuals and small businesses via digital and mobile‑based platforms.
The company has applied for Payment Solution Service Provider and Payment Terminal Service Provider licences through MoMo PSB, its Nigerian fintech subsidiary. If approved, the licences would allow MTN to handle more payment processing, build merchant payment tools, deploy and manage POS terminals, and reduce its dependence on third-party processors.
Despite the opportunities present in the credit market, direct lending could give MTN a larger share of revenue, but it would also expose the company to credit risk, regulation and tougher competition with banks and digital lenders.
Mr Dioum said only about 4 per cent to 5 per cent of adults have access to formal credit across the African continent. In Nigeria, the funding problem is especially severe.
A 2025 report by the National Credit Guarantee Company said nearly 80 per cent of Nigerian MSMEs lack access to formal credit, while Stears has estimated the country’s MSME financing gap at about $236 billion.
For traders, small shop owners, transport operators and households, access to small loans can determine whether they restock inventory, pay suppliers, cover emergencies or expand a business.
In April, MTN Nigeria announced that its parent firm, based in South Africa, would acquire a 60 per cent stake in MoMo Payment Service Bank Limited (MoMo PSB) and Y’ello Digital Financial Services (YDFS) Limited.
The fintech units are currently loss-making, and this move will help MTN Nigeria to reduce financial risk and share future losses and investment burden. However, it will still keep a significant minority stake (40 per cent).
Technology
Meta Expands Business Agent to Instagram, WhatsApp, Messenger
By Aduragbemi Omiyale
The reach of the Meta Business Agent is being expanded to Instagram and other platforms of the social media giant.
Meta Business Agent is an artificial intelligence (AI) that allows business owners to attend to customers’ needs with ease.
Customers expect instant responses, but no team can be everywhere at once. This innovation handles such without hassles.
It helps businesses to answer questions specific to the business, makes product recommendations from the catalogue, books appointments, qualifies incoming leads, and closes sales.
More than one million businesses are already using a Meta Business Agent on WhatsApp and Messenger to respond to customers around the clock.
“We’re now expanding our Business Agent to businesses big and small globally, so within minutes you can have yours up and running, responding in your customer’s local language using your tone,” Meta said in a statement.
“We’re also expanding these agents to Instagram since businesses connect with their customers there, too. Businesses can activate their Business Agent here. Getting started with the Business Agent is free. In the coming months, businesses will access the agent through our paid subscription offerings, with options for businesses of every size,” it added.
Meta also stated that it is making it simpler for people to discover businesses powered by a Meta Business Agent directly on WhatsApp. It noted that starting soon, people will be able to find businesses by typing their name in the Search bar, or by sharing their phone number or contact card in chats with friends and family. This way, when more customers reach out, they get a quick, helpful response.
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