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NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021

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Telecom Consumer Complaints

By Modupe Gbadeyanka

In the first quarter of 2021, 99.2 per cent of service-related complaints (3,019 versus 2,854 Q1 2020) received from telecom consumers across the major network operators were resolved by the Nigerian Communications Commission (NCC).

A breakdown of the complaints within the period under review showed that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.

With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9mobile customers, while the remaining 52 complaints came from customers of other licensees.

On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March.

The report also indicated that issues related to billings, quality of service/experience for voice, as well as the quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.

The NCC, in its Q1 2021 Report on Complaint Management issued by its Consumer Affairs Bureau, disclosed that of the 3,019 consumer complaints, 2,995 consumer complaints were successfully resolved, while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.

In his reaction, the Executive Vice Chairman of NCC, Mr Umar Garba Danbatta, said the agency, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.

He urged the consumers to continue to take advantage of the various channels made available by the commission, including the 622 toll-free consumer complaints line, its consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.

“NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Mr Danbatta said.

Expressing satisfaction with the report, he emphasised that the agency will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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Nigerian Tech Firms Raise $100m in Q1 2025 Amid Funding Squeeze

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fintech innovators

By Adedapo Adesanya

Nigerian tech firms attracted just $100 million in funding in the first quarter of 2025, raising worries about investment crunch into Africa.

This is part of a wider slowdown in funding on the continent as funding into the African tech ecosystem dropped 5 per cent to $460 million in the first quarter of 2025, according to data by Africa: The Big Deal.

The decline shows the consistent drop in venture capital funding on the continent, which fell from $486 million raised in the same period of 2024,

The data insight firm, which tracks funding rounds of $100,000 and above, revealed that nearly $300 million was raised by start-ups in January, and fell to $119 million in February.

March saw one of the lowest monthly totals since late 2020, with just $50 million in funding announced.

The Big Deal noted that despite a steady number of start-ups securing funding, the lack of deals exceeding $10 million significantly impacted overall investment figures.

“Q1 2025 is the second-lowest quarter in terms of start-up funding since late 2020,” the insight company noted.

“However, things are looking more positive if we focus on the number of start-ups that announced at least $1 million in funding during the quarter, with 52 such deals aligning with the 2023-2024 average,” a post seen by Business Post showed.

Nigeria alongside Kenya, South Africa, and Egypt – referred to as the Big Four – got 83 per cent of funding during the period under review.

Nigeria attracted roughly over $100 million in funding (24 per cent), same as Kenya (24 per cent) and followed closely by South Africa with $100 million (22 per cent).

Egypt secured $61 million (14 per cent), while Togo emerged as a surprise entry in the top five, buoyed by Gozem’s $30 million Series B funding round.

Fintech remained the dominant sector, accounting for nearly half (46 per cent) of total investment, the report disclosed with deals including LemFi’s $53 million raise and Naked’s $38 million.

The energy sector followed with an 18 per cent share of the total funding, while logistics and transportation startups secured 10 per cent.

It raised eye brows over the disparity in gender based funding with just over 2 per cent ($10 million) of Q1 funding went to female CEOs.

The largest such deal being a $6.2 million grant awarded to South African biotech firm, African Biologics.

Excluding grant funding, female-led start-ups accounted for a mere 0.7 per cent of all investments  while in contrast, Big Deal added that 79 per cent of total funding went to either solo male founders (11 per cent) or all-male founding teams (67 per cent).

It revealed that diverse founding teams attracted 20 per cent of the investment, this remains a modest improvement compared to previous quarters.

“A mere 1% was invested in solo female founders or female-only teams,” the report said.

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Equinix Boosts Nigeria’s Digital Economy With Data Centre Expansion

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Equinix MainOne

 By Adedapo Adesanya

Digital infrastructure company, Equinix Incorporated, has officially opened its latest data center expansion in Lagos as part of efforts to advancing Nigeria’s position in the global digital economy.

Called LG2.3, the facility will support Nigeria’s growing digital transformation efforts, providing state-of-the-art colocation and secure interconnection solutions which will empower businesses across the region.

Nigeria is targeting 200MW data capacity but it so far generates less than 70 MW and with more data center springing up in the country, this will bring further the target to fruition.

Equinix, which is one of these firms, said it is steadfast in its mission to enable secure, scalable, and sustainable digital growth for economies across the world.

Speaking at the inauguration, Mr Bruce Owen, President of EMEA at Equinix, said Nigeria is a crucial market for Equinix, adding that it symbolises Equinix’s continued investment in sustainable initiatives across the globe and highlighting the company’s broader goal of reducing its carbon footprint while supporting greener practices across its operations worldwide.

“Today’s opening is a clear demonstration of our continued commitments to invest and grow digital infrastructure that will benefit the many thousands of businesses in Nigeria and on the continent as a whole. I am deeply encouraged by the enthusiastic partnerships and innovations emerging from this dynamic region, which continue to inspire our commitment to Nigeria’s digital and sustainable future.”

On his part, Mr Wole Abu, Managing Director of Equinix West Africa, highlighted the critical role of data centers in driving economic growth.

“Data centers continue to play a pivotal role in driving economic development in Nigeria, serving as critical infrastructure that supports digital transformation and economic growth. As governments and enterprises increasingly acknowledge their significance, global demand for data center capacity is poised to rise.

“While Africa’s demand for data solutions is still evolving compared to more mature markets, the continent is demonstrating strong potential for digital adoption and innovation. To meet this growing need, Equinix is actively advancing three major data center projects in Nigeria, with future expansion plans for Ghana, Côte d’Ivoire, and South Africa.”

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OpenAI Raises $40bn to Boost AI Research

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OpenAI

By Adedapo Adesanya

Artificial Intelligence (AI) company, OpenAI, on Monday announced that it closed one of the largest private funding rounds in history to boost AI research.

According to a blog post on the company’s website, OpenAI raised $40 billion in a round that values the company at $300 billion.

Japan’s SoftBank led the round, with other participants including Microsoft, Coatue, Altimeter, and Thrive, all of which are earlier backers in the outfit.

OpenAI said it plans to use the fresh capital to “push the frontiers of AI research even further” and scale its compute infrastructure, according to the blog post.

“[This new capital] enables us to push the frontiers of AI research even further, scale our compute infrastructure, and deliver increasingly powerful tools for the 500 million people who use ChatGPT every week,” OpenAI wrote in the blog post.

“We’re excited to be working in partnership with SoftBank Group — few companies understand how to scale transformative technology like they do.”

About $18 billion of the funding is expected to be used for OpenAI’s commitment to Stargate.

Recall that the joint venture between SoftBank, OpenAI and Oracle was announced by President Donald Trump in January.

The initial funding will be $10 billion, followed by the remaining $30 billion by the end of 2025, the person said. But the round comes with a caveat.

SoftBank said in an updated disclosure that its total investment could be slashed to as low as $20 billion if OpenAI doesn’t restructure into a for-profit entity by December 31.

This come amid pressure on OpenAI to pull off the for-profit conversion, a plan that will need the blessing of Microsoft and the California Attorney General, and has been challenged in court by Mr Elon Musk, who was one of the co-founders of OpenAI in 2015, when it was started as a non-profit research lab.

The company’s current and unusual hybrid structure includes a capped-profit limited partnership created in 2019. The original nonprofit is the controlling shareholder and would be spun out as an independent entity if the company can restructure.

OpenAI’s venture backers have received convertible notes that would turn into equity.

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