By Dipo Olowookere
Recently, the United Bank for Africa (UBA) Plc launched an Artificial Intelligence personality called Leo to make its banking operations and interaction with its customers hassle-free
The system has been very effective in Nigeria with commendations coming from different stakeholders in the banking sector.
In other to make other African nations, where it has operations to enjoy this service, the management of UBA has decided to take Leo across the border.
As we speak, customers of the lender in Cameroon, Cote D’Ivoire, Congo, Senegal and Zambia, Cote D’Ivoire, Senegal and Congo can have interactions with Leo through the social media platforms.
With the Leo chatbot, customers can easily lodge their complaints through the platform and can also view complaint tickets from the comfort of their devices – mobile phones, laptops, tablets, palmtops and the likes.
Users can derive vital information from the chatbot as he can provide the names of global personalities around key markets.
Another new feature of Leo is that when asked, he can provide the current time in any city and the weather conditions making it easy for customers and non-customers who seek to navigate between cities to do so with ease.
This is in addition to the other key features of the artificial intelligence personality which include addressing any type of banking concerns raised by customers.
They will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. They will also be able to confirm cheques, pay bills; apply for loans, freeze accounts, request for mini statements, amongst other things.
Commenting on this development, Group Managing Director of UBA, Mr Kennedy Uzoka, stated that the launch of Leo was part of initiatives aimed at putting the bank’s customers first with UBA continuously developing strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.
“The formulation of this product is consistent with the bank’s ‘customer first’ philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it.
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa.
“We at UBA have collaborated with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in Africa,” Mr Uzoka said,
The bank chief noted that Leo will in the nearest future show up on other social platforms, adding that all it takes to enjoy the services is simply to have a Facebook account.
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