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Salesforce Rolls Out Slack AI

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salesforce Slack Trusted Generative AI

Salesforce has launched Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens.

Customers can easily tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature. These capabilities will enable customers to find answers, distil knowledge, and spark ideas faster.

“For the past decade, Slack has revolutionised the way we work, bringing people, apps, and systems together in one place,” the chief executive of Slack, Denise Dresser, said.

Dresser added that, “With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth.

“In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”

Why it matters

Nearly half of digital workers struggle to find the information they need to efficiently do their jobs, according to Gartner. This, paired with an increasing number of tools and ways to exchange ideas, adds to workers’ cognitive load and makes it difficult to catch up quickly and feel on top of the workday. AI holds enormous potential to make internal knowledge more contextual, relevant, and easier to find and prioritise.

Innovation in action

Starting from Thursday, Slack AI’s search and summarisation capabilities can help customers easily find and consume large volumes of information quickly. These features are trustworthy, easy to use, and require no training.

Users initiate them through guided, contextual interactions, ensuring they don’t have to learn brand-new skills to enjoy the benefits. Each output is secure, cited, and personalised to the user.

With Slack AI, customers can access:

AI-powered search that delivers personalised, intelligent responses to any question: Users can ask a question conversationally and get a concise answer based on relevant Slack messages. Users can find what they need faster, whether they want to learn about a new marketing campaign, get up to speed on company policies, glean insights about past decisions from historical context, or define unfamiliar acronyms.

Channel recaps that generate key highlights from accessible channels: Users can catch up on unread messages, summarise the last seven days, or set a custom date range to summarise. Users can quickly catch up after time away from work, get up to speed on a new project, or jump in quickly to help resolve time-sensitive issues.

Thread summaries that catch users up on long conversations: Users can get the gist of a long conversation in one click, and clear sources are included in each summary, allowing users to dive deeper into a highlight. Users can instantly summarise key decisions and next steps from a thread with a lot of back and forth, get up to speed on a customer support ticket or catch up on a team stand-up to get a bird’s eye view of priorities.

Sales spotlight

Sales teams are under pressure to streamline their operations and maximize team effectiveness. With Slack AI, sales reps can;

Easily identify and bring in the right subject matter expert when a customer has a specific question or concern during a deal cycle.

Summarise an account channel and get the context they need to prepare for a customer meeting more effectively.

Generate key takeaways from a long discussion about deal progress to help keep the team on track.

Engineering spotlight

The incident management process can be time-consuming and complex. With Slack AI, engineering teams can:

Find answers in past incident channels to uncover potential solutions and apply learnings.

Get the right information they need so they can quickly get situated and jump in to help find a resolution.

Recap an incident channel and use it as a starting point to draft a root-cause analysis faster.

Slack’s trusted and secure AI experience

Trust is the number one value at Salesforce, and Slack is committed to building AI products safely, responsibly, and ethically.

Slack AI runs on Slack’s infrastructure and upholds the same security practices and compliance standards that customers expect.

Slack AI’s large language models (LLMs) are hosted directly within Slack, ensuring customer data remains in-house and exclusively for that organisation’s use.

Customer data remains siloed and will not be used to serve other clients, directly or indirectly.

Slack AI does not use customer data for LLM training purposes.

The future of native generative AI in Slack

More features that help users summarise and prioritise information are on the horizon. Soon, Slack AI will create digests summarising key highlights from channels that users want to stay informed on but may not require immediate attention, enabling them to stay up to speed on what they could otherwise miss while focusing on their top priorities.

Additionally, Slack is building a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM, that will provide answers to questions directly in Slack that are grounded in trusted customer data.

These new search and summarisation features are just the beginning of how Slack will enable people to work smarter and faster. In the future, Slack will be the command centre for work and the conversational interface for generative AI.

Slack’s AI-ready platform

In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. Available today, upgraded AI-powered apps

from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarise Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.

What they’re saying

“Slack AI is not only a huge productivity boost — it’s easy to use, right where we already work in Slack. Our team loves how quickly they can find answers, which translates to faster decision-making and a greater focus on work that drives an impact.” – Kate Earle Jensen, Head of Sales and Partnerships, Anthropic

“During the pilot program, we experienced firsthand the major productivity gains that Slack AI could drive for our business. Slack AI has helped speed up our employees’ work exponentially.” – Zach Hyman, Co-CEO, SpotOn

“At Perplexity, we’re building the next-generation answer engine, applying the most advanced LLMs to make knowledge instant and accessible. Now with Perplexity Push, we’re delivering an enterprise integration that brings AI-powered insights directly into Slack. Teams can easily stay in the know on topics they care about where conversations and collaboration already happen.” – Aravind Srinivas, CEO, Perplexity

“Slack AI helps users unlock the full potential of company knowledge in Slack, all while supporting existing security, privacy, and compliance controls.” — Irwin Lazar, President and Principal Analyst, Metrigy

Technology

Nigerian AI Startup Decide Ranks Fourth Globally for Spreadsheet Accuracy

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Nigerian AI Startup Decide

By Adedapo Adesanya

Nigerian startup, Decide, has emerged as the fourth most accurate Artificial Intelligence (AI) agent for spreadsheet tasks globally, according to results from SpreadsheetBench, a widely referenced benchmark for evaluating AI performance on real-world spreadsheet problems.

According to the founder, Mr Abiodun Adetona, the ranking places Decide alongside well-funded global AI startups, including Microsoft, OpenAI, and Anthropic.

Mr Adetona, an ex-Flutterwave developer, also revealed that Decide now has over 3,000 users, including some who are paying customers, a signal to the ability of the startup to scale in the near future.

SpreadsheetBench is a comprehensive evaluation framework designed to push Large Language Models (LLMs) to their limits in understanding and manipulating spreadsheet data. While many benchmarks focus on simple table QA, SpreadsheetBench treats a spreadsheet as a complex ecosystem involving spatial layouts, formulas, and multi-step reasoning. So far, only three agents rank higher than Decide, namely Nobie Agent, Shortcut.ai, and Qingqiu Agent.

Mr Adetona said SpreadsheetBench measures how well AI agents can handle practical spreadsheet tasks such as writing formulas, cleaning messy data, working across multiple sheets, and reasoning through complex Excel workflows. Decide recorded an 82.5% accuracy score, solving 330 out of 400 verified tasks.

“The result reflects sustained investment in applied research, product iteration, and learning from real-world spreadsheet workloads across a wide range of use cases,” Mr Adetona told Business Post.

For Mr Adetona, who built Decide out of frustration with how much time professionals spend manually cleaning data, debugging formulas, and moving between sheets, “This milestone highlights how focused engineering and domain-specific AI development can deliver frontier-level performance outside of large research organisations. By concentrating on practical business data problems and building systems grounded in real user environments, we believe smaller teams can contribute meaningfully to advancing applied AI.”

“For Decide, this is a foundation for continued progress in intelligent spreadsheet and analytics automation,” he added.

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Identy.io Announces Strategic Expansion into Nigeria, Kenya

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Identy.io

By Adedapo Adesanya

A global biometric authentication technology company specialising in secure, mobile-first identity verification, Identy.io, has announced its expansion plans into Africa with a pilot focus on Nigeria and Kenya.

The firm disclosed in a statement that it has appointed a regional leadership team to engage with key stakeholders across the government, financial services, telecommunications, and other regulated sectors in both countries.

These include Mr Olajide Olasiyan-Ola as Regional Head for West Africa, Mr Edwin Mutisya as the Senior Sales Manager, and Mr Matus Kapusta as the Product Director for Identy.io’s Automated Biometric Identification System (ABIS) product portfolios.

Amid the need for effective identity solutions becoming increasingly urgent, countries like Kenya and Nigeria are making significant investments in public digital infrastructure by integrating identity systems with public services, financial access, and mobile connectivity as part of their broader economic development agendas. This is helping to implement national digital identity systems to improve service delivery, promote financial inclusion, and develop digital public infrastructure.

The World Bank’s ID4D data indicates that approximately 80 per cent of adults in Sub-Saharan Africa possess basic identification. However, there are significant disparities between countries, with many having coverage below 70 per cent. These gaps hinder access to essential services and economic opportunities.

With Identy.io coming into the fold, its regional leadership team will collaborate with clients across the public and private sectors to support responsible, scalable identity implementations aligned with national digital transformation priorities.

After Nigeria and Kenya, the firm plans to expand into additional African markets as part of a phased regional growth strategy.

According to Mr Antony Vendhan, Co-founder of Identy.io, “We are transforming the traditional industry model, which often relies on expensive and inflexible digital infrastructure. Instead, Identy.io adopts a software-first approach, minimising reliance on specialised biometric hardware. Our technology supports biometric capture using standard smartphones, processes identity documents, issues digital identities to individuals lacking formal identification, and facilitates large-scale biometric verification and deduplication.”0

“This innovative yet simplified approach allows our clients to reach underserved communities by providing individuals with multimodal access to secure their digital identities and explore new economic opportunities,” he stated.

As part of Identy.io’s industry validation strategy, the company’s ABIS system has completed MOSIP’s partner compliance process and is listed on the MOSIP Marketplace. This platform offers compliant technologies that governments and ecosystem partners can evaluate for MOSIP-aligned deployments. MOSIP helps governments conceive, develop, implement, and own foundational digital ID systems tailored to their unique needs.

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ZeroDrift Receives $2m in Pre-Seed Capital for AI-driven Tools

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zerodrift

By Dipo Olowookere

A $2 million pre-seed round to automate compliance in real time, unlocking business velocity while giving compliance teams infrastructure to scale oversight has been received by ZeroDrift.

The fresh capital was pumped into the firm by a16z speedrun. It is to support the company’s go-to-market launch, product expansion across communication channels, and continued development of its AI-driven compliance engine.

The organisation plans to deepen its coverage across financial services before expanding its rule-based compliance engine into other regulated sectors, including insurance, healthcare, ESG disclosures, and AI governance.

The long-term vision is to become the universal trust layer for any system that communicates, ensuring that as AI and automation scale, trust, safety, and compliance scale with them.

ZeroDrift is an AI-native communication firewall that validates and fixes content before it is sent, giving compliance teams control at scale and business teams the speed to execute.

The platform encodes SEC, FINRA, and firm-specific policies into machine-readable rulepacks, then enforces them at the point of creation.

ZeroDrift integrates directly into tools teams already use, including email, browsers, CRMs, websites, social platforms, and AI systems.

Content is checked instantly, issues are flagged with suggested fixes, and compliant messages move forward without delay. Compliance teams retain full visibility through centralised dashboards, audit trails, and exam-ready evidence generated automatically.

ZeroDrift is launching initially in financial services, serving registered investment advisors, asset managers, broker-dealers, and wealth platforms.

The market includes more than 15,000 RIAs, 3,500 asset managers, and hundreds of thousands of registered representatives in the United States alone.

Early use cases include faster campaign launches, higher sales velocity, safe deployment of client-facing AI, and instant exam readiness without last-minute scrambles.

“People do not want to be non-compliant. They have no way to know if what they are writing is acceptable until it is too late.

“Compliance should be a guardrail that lets teams move faster, not a gate that slows everything down. Our goal is to make compliance happen automatically at the speed of work,” the chief executive of ZeroDrift, Kumesh Aroomoogan, said.

A representative of a16z speedrun, Troy Kirwin, said, “Compliance has quietly become a limiting factor for how fast regulated companies can operate. ZeroDrift flips that dynamic by preventing violations before they happen and making compliance a built-in part of everyday workflows.”

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