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Starbucks, Alibaba Partner to Satisfy Coffee Customers in China

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By Dipo Olowookere

A partnership aimed to transform the coffee industry in China has been signed between Starbucks Coffee Company and Alibaba Group Holding Limited.

The strategic “New Retail” partnership will enable a seamless Starbucks Experience in China allowing the firm use the Alibaba ecosystem, including Ele.me, Hema, Tmall, Taobao and Alipay, to offer delivery services beginning September 2018.

This will allow the company establish “Starbucks Delivery Kitchens” for delivery order fulfilment and integrate multiple platforms to co-create an unprecedented virtual Starbucks store – an unparalleled and even more personalized online Starbucks Experience for Chinese customers.

The announcement marks a historic moment as two iconic, global companies build on their distinct retail and technology strengths to revolutionize the customer experience. Leveraging the Alibaba ecosystem and New Retail infrastructure, Starbucks will be able to further unify a seamless Starbucks Experience between its stores and online for customers.

“Thanks to the elevated customer experience delivered by our over 45,000 partners, Starbucks is growing and innovating faster in China than anywhere else in the world,” said Kevin Johnson, president and chief executive officer, Starbucks Coffee Company. “Our transformational partnership with Alibaba will reshape modern retail, and represents a significant milestone in our efforts to exceed the expectations of Chinese consumers. Starbucks China is one to watch, and I have full confidence in the team that will bring the new innovation behind the Starbucks Experience to life.”

Daniel Zhang, Chief Executive Officer of the Alibaba Group, said, “Starbucks is more than a destination for premium coffee and we share the same vision to pioneer a new coffee culture and lifestyle through innovation and technology. Alibaba is thrilled to expand our existing partnership with Starbucks by leveraging our cutting-edge New Retail infrastructure and digital power to enable an unprecedented experience for consumers. This partnership is again a testament to the success of our New Retail strategy.”

The strategic partnership is part of Alibaba’s broader New Retail push, which aims to transform how commerce is conducted by merging online and offline experiences. New Retail was introduced by Alibaba in 2016 and has since become a hallmark strategy of the retail industry.

Creating an Unparalleled Order and Delivery Experience Powered by the Alibaba Ecosystem

Best-in-class coffee delivery service through Ele.me

Working with Ele.me, China’s leading on-demand food delivery platform with 3 million registered delivery riders, Starbucks will pilot delivery this September in 150 stores located in key trade zones in Beijing and Shanghai with plans to accelerate and expand its delivery program to more than 2,000 Starbucks stores across 30 cities by the end of calendar year 2018.

Both Starbucks and Ele.me collaborated to develop a unique, customized delivery infrastructure that has been meticulously determined each step along the way, including dedicated Ele.me delivery riders, precise delivery time, and custom carriers. Both companies have created a tailored order-to-delivery Starbucks program that upholds the unparalleled experience and quality that customers have come to expect in Starbucks retail stores. Through this delivery partnership, Starbucks and Ele.me have pioneered a best-in-class coffee delivery service standard for Chinese customers.

“Ele.me has a robust infrastructure for on-demand delivery in China. We are pleased to partner with Starbucks to launch these reliable and trusted delivery services to satisfy customers’ needs and capitalize on the delivery sector’s great potential. It is an important milestone for Ele.me to deepen our collaboration with retail chains and further expand our penetration in the food delivery sector,” said Wang Lei, Chief Executive Officer of Ele.me.

Distinct Fulfillment and Delivery Capabilities through Hema Supermarkets

In addition, Starbucks will partner with Hema supermarkets to be the first retail brand to establish dedicated “Starbucks Delivery Kitchens” within their locations. The “Starbucks Delivery Kitchens” will utilize Hema’s distinct fulfillment and delivery capabilities to complement the delivery of handcrafted Starbucks coffee and tea beverages offered through existing Starbucks stores. Starbucks will also leverage Hema’s highly effective consumer insights and unique fulfillment expertise to further penetrate and better serve the needs of individuals and families in communities across China.

This intentional strategy will inform the future network planning for new Starbucks stores, combined with “Starbucks Delivery Kitchen” locations, to further expand the scale and reach of Starbucks delivery services, while enabling our partners (employees) to continue to elevate the third-place experience for the customer. Starbucks will open “Starbucks Delivery Kitchens” in selected Hema supermarkets in Shanghai and Hangzhou as soon as September 2018, with plans to expand its presence to other cities over time.

“Our Chinese customers have a high expectation of their Starbucks Experience and we are proud to introduce a premium delivery experience that reflects the same service and quality they’ve come to love and expect from us in our stores – we will never compromise,” said Belinda Wong, chief executive officer, Starbucks China. “More significantly, through our partnership with Alibaba, we are breaking the physical and virtual barriers between the home, office, in-store and digital space, making China the first Starbucks market to deliver a seamless Starbucks Experience across all facets of our customers’ lives and further reflecting the uniqueness and strategic importance of the market.”

Digital Innovations Transforming the Retail Industry

A key strategic initiative under the partnership is the development of a pioneering, first-of-its-kind virtual Starbucks store in China. This digital partnership will see Alibaba develop a centralized online management hub, with the unique capabilities to integrate and deliver a consistent Starbucks Experience across multiple digital platforms. This innovation will transcend the traditional limitations of a single-app visit by providing the consumer an elevated, and even more personalized Starbucks digital experience across the Starbucks app and Alibaba’s customer-facing mobile apps, including Taobao, Alipay, Tmall and Koubei.

This latest innovation will revolutionize the traditional offline-to-online model by effectively extending the reach of the Starbucks Experience into the everyday lifestyle ritual of the Chinese consumer, regardless of time or place. Whether it is at home or in the office, within a Starbucks store or online, Starbucks customers will be able to access and enjoy a one-stop Starbucks Experience when purchasing merchandise online, buying a Starbucks handcrafted beverage to be delivered to a friend or sending a Starbucks gift of love on the “Say it with Starbucks” social gifting platform. Starbucks will progressively integrate its Starbucks Rewards (SR) membership platform onto the centralized system to leverage its consumer insights to deliver a truly personalized experience to its customers, while establishing a strong foundation for the future development of Starbucks digital experiences in China.

Starbucks and Alibaba are trusted business partners who share common values in the spirit of innovation and the unrelenting pursuit of product and service excellence. This deepened partnership is a significant step as both companies partner together to elevate the customer experience across China.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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Brands/Products

Starbase Technologies Launches Yolly to Allow Creators, Viewers Earn Money

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Yolly

By Modupe Gbadeyanka

A new social entertainment platform designed to redefine how people participate in the digital economy by rewarding users for watching, streaming, and creating content has been launched by Starbase Technologies.

The platform, Yolly, features a rich spectrum of content spanning entertainment, sports, lifestyle, education, technology and live events.

The initiative introduces a new approach to online participation by recognising that everyone who contributes to the internet deserves the opportunity to share in the value they help create.

Designed for today’s upwardly-mobile creator economy, the platform enables viewers, creators and brands to participate in a trusted digital ecosystem where meaningful engagement is recognised and rewarded.

Yolly was launched to create value for every participant in its ecosystem through Stars, its native digital rewards currency, which users accumulate through meaningful participation across watching, streaming and creating content.

Unlike conventional social platforms, where monetisation is often reserved for creators with established audiences, Yolly enables creators to earn from their very first stream, removing follower thresholds and equipping emerging talent with features such as gifting, Boosts from day one and the Founder Creator badge to help them grow their communities.

Viewers, meanwhile, can earn Stars simply by watching the content they love, with rewards available from their very first session, under the watch+ category.

For brands, Yolly replaces impression-based advertising with a transparent model built on verified, engaged attention. Supported by per-minute performance metrics, real-time dashboards and brand-safe controls, the platform enables businesses to measure engagement more accurately while connecting with audiences in a trusted digital environment.

The Head of Business for Yolly, Mr Emeka Okenwa, said the platform’s rewards economy has been designed to prioritise wholesome content over viral moments while creating meaningful opportunities for everyone who contributes to the digital ecosystem.

“The platform has been developed on the premise that the future of the creator economy should be more inclusive, more rewarding, and built around genuine communities rather than algorithms alone,” he added.

Mr Okenwa noted that Yolly was built on the principle that social platforms should encourage wholesome, family-oriented content while giving viewers, creators and brands a safe environment to connect, create and grow.

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How Clearer Product Visuals Help Small e-Commerce Brands Look More Trustworthy

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clearer product visuals

A friend of mine runs a small online shop that sells handmade ceramics. Like many independent sellers, she does almost everything herself. She makes the products, photographs them and packs every order.

Hiring the professional photographer has never really fit her budget. So, she relies on her phone for product photography.

Her shop had been running smoothly, but the momentum behind sales seemed to have slowed. She wasn’t getting negative feedback, yet she felt more people were visiting the site than actually buying. She assumed pricing or competition was the problem, and asked me to take a look.

After spending some time browsing her store, one thing stood out right away.

Products themselves looked beautiful—the photos didn’t do them justice. 

Some images appeared slightly soft, while others had a warm yellow tint from indoor lighting. A few close-up shots didn’t capture the texture of the glaze that made each piece unique.

Once I pointed it out, she admitted she had noticed the same issues but didn’t think they mattered much.

Her view was simple: if the product was good, customers would see that eventually. But that is actually not true.

Why product visuals matter more than most sellers expect

When customers shop online, product photography carries most of the weight.

Shoppers typically decide in seconds whether to stay on a page or move on. The images that appear flat, inconsistent, or poorly lit can undermine trust in the entire store, regardless of how strong the actual products are.

Professional brands put a lot of money into product photography, and editing to keep every image looking consistent. Most independent sellers don’t have those resources. So, they depend on a phone camera, available daylight, and a simple home setup.

This was exactly the situation with my friend’s products. They looked great in real life, but put next to other products, her photos made them look like low-quality items.

Testing a different approach

Instead of reshooting everything, she started with what was already live on her site.

She picked a few product images that represented her main listings. Two were ceramic mugs taken on a cloudy day near a window. Lighting in these shots was flat, and the colors were greyish. The glazing, which appeared richer in reality, was somewhat less vivid in the photographs.

Another image was a bowl shot under warm kitchen lighting. That one had the opposite issue. The tone shifted too yellow, which made the white glaze look closer to cream instead of neutral white.

She ran the mug photos through Wink’s AI image enhancer to see if they could be improved without changing the actual product or reshooting anything.

There were no dramatic differences in a flashy way, but we noticed a change when the two were compared. There was an improvement in the balance of colors, and the grey tone decreased.

The surface texture of the glaze also became easier to see, which mattered because that texture is part of what makes handmade ceramics appealing.

The other bowl photo improved in a similar way.

The warm cast pulled back toward something neutral. Small details that were slightly lost before became easier to notice.

We first came across Wink while looking for simple tools that could help my friend improve the photos on her ceramic store without needing a full reshoot. The early results were good enough that she decided to update more of her product catalog.

A simple workflow that worked for her

Comparing the outcome of her efforts, she did not want to overthink things. She concentrated on the items which had the most clicks instead of trying to edit everything else.

First, she worked on the main pictures making the colors accurate without making anything blurry or dark because of improper lighting. Next, she improved several short videos in order for customers to see how the glaze looked.

Before replacing the images on her store, she compared the updated versions with the originals on both her phone and laptop. The changes were subtle, but the product pages felt much more consistent.

The biggest benefit wasn’t that the products suddenly looked different.

They looked more like they did in real life.

The handmade details were easier to see, the colors felt more accurate, and the overall presentation gave the store a more polished appearance. She also avoided spending another weekend photographing products she’d already shot once.

Who should actually try this

  • Etsy and Shopify sellers: If you take your own photos, this is the quickest upgrade you can make. Product pages look better. Ads look better. Social posts look better.
  • Dropshippers and POD brands: Supplier photos are often low-res or inconsistent. Clean them before use. Your store will look more original.
  • Marketers running UGC ads: Creator videos are gold, but often noisy or soft. Quick cleanup makes them ad-ready without a re-shoot.
  • Makers with archives: Have 2020 product photos that still get traffic? Enhance them instead of re-shooting discontinued SKUs. This isn’t for luxury brands with art directors. It’s for the rest of us.

The takeaway for small brands

Buyers don’t read first. They look.

If your visuals are blurry, dark, or inconsistent, you lose sales before the description loads. You don’t need a studio. You need your current assets to be clear.

Wink makes that practical. It took my “amateur” mug photo and made it professional enough to sell. No new gear. No learning curve.

Test it on your worst product image. For a small business without a studio or a large budget, that’s a practical improvement worth making.

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5 Ways to Build Your Side Hustle in Nigeria with Gemini

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Gemini Spark

Nobody in Nigeria runs just one hustle. There’s the job that pays the bills, the small business that’s meant to be your way out, and a phone that never stops buzzing with “I’m interested, how much?” You’re the founder, the customer service, the person who chases the dispatch rider and the accountant, all before lunch. The dream is still there. It’s just buried under 47 unread messages and a spreadsheet you’ve been avoiding since March.

You don’t have to keep doing all of this by hand. AI has become the kind of co-founder most of us could never afford to hire, and Gemini can take the boring, heavy work off your plate so you can spend your time on the part that matters, building something people actually want to buy. You don’t need funding to start. Here are five ways to put it to work.

1. Take your idea from a dream to a business plan.

Starting a business often begins with a single idea, but managing the messy explosion of thoughts that follows can be tough. Instead of scattering your notes across different places, brain dump your idea into a notebook in the Gemini app. Process your thoughts out loud, then add links, files, and other reference materials. Gemini will structure your vision, creating a central command centre that grows alongside your business.

As your side hustle grows, graduate to business notebooks — a centralised hub to organise workflows and chats alongside your website and Google Business Profile. Grounded in your context, Gemini proactively surfaces critical action items, like unanswered customer questions, and recommends tailored updates to keep you ahead.

2. Research the Nigerian market in minutes.

Don’t just guess, know your audience. Use Gemini to generate reports on competitors in your specific city or industry. Gemini’s Deep Research feature compresses hours of work into minutes. (Think of it like a personal research assistant.) Ask it to generate a report on your competitors or markets you can target. It can browse hundreds of sources, track down facts and synthesise emerging trends, giving you professional analysis in a snap.

3. Define your brand aesthetic.

Nigerian Gen Zs are redefining success through creativity, and Gemini is the perfect partner to build a standout brand on any budget. Drop your products into high-end backdrops, craft eye-catching typography, or make your own cinematic video ads. You’ll have consistent, professional-grade visuals for web pages and social posts in seconds.

Connect apps like Canva to use the assets you made in Gemini in creative layouts or social drafts without switching workspaces. You can also use Pomelli from Google Labs to build your core Business DNA, and use this to create a comprehensive brand book or stand up a complete website in just a few clicks.

4. Put your logistics on autopilot.

Managing a side gig while studying or working full-time is a struggle. Use Gemini Spark to act as your personal AI agent that runs 24/7. You can set instructions like: “Whenever I get a WhatsApp or email inquiry about my services, extract the client’s details and store them in my tracker.” It handles the heavy lifting so you can focus on making sales.

Gemini Spark acts as your personal AI agent that runs in the background 24/7 — even when your laptop and phone are turned off. Instead of logging data manually, you can connect your tools and apps and let Spark handle the heavy lifting. For example, you can set an ongoing instruction, like: “Whenever I get an email asking about my services, automatically extract the client’s details, store them in my ‘Client Tracker’ Google Sheet, and create a new dedicated folder for them in Google Drive.”

Gemini Spark is available to Google AI Ultra subscribers globally.

5. Know when your price is right.

With fluctuating costs, pricing correctly is survival. Input your material costs, delivery fees, and platform charges into Gemini to find your break-even point. It can help you model different tiers to see how to maintain your bottom line while staying attractive to your local customers.

Once your business is up and running, you can transform your decisions by grounding them in real data. Just upload your spreadsheets to Gemini to uncover hidden trends, generate personalised recommendations, and build a custom, interactive tool that helps you visualise the impact of potential decisions on your bottom line.

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