Banking
FirstBank: Redefining ‘Heritage of First’ with Smart Digital Banking
As information technology evolves rapidly, the disruption or advancement in the banking sector will continue to be digitised. Only the bank that can transform itself into truly effective digital organisation and embrace the changes in digital technologies and consumer behaviour will survive and thrive in both the current and future digital environments.
Leveraging experience spanning over a century of dependable services, Nigeria’s premier financial institution, First Bank of Nigeria Limited, also called FirstBank, has kept pace with the evolving global operating environment, responding to the dynamic needs of its customers, investors, regulators, host communities, employees and other stakeholders. Through a balanced approach to plan execution, this iconic banking Brand has consolidated its industry leadership by maintaining trans-generational appeal and continually boosting its customer-base, which cuts across all segments in terms of size, structure and sectors.
With these unbroken business operations experience, FirstBank has continued to build relationships and alliances with key sectors of the economy that have served as strategic building blocks for the wellbeing, growth and development of the country. Also, with its huge asset base and expansive branch network, as well as continuous re-invention, this Nigeria’s strongest banking franchise has maintained market leadership on all fronts in the nation’s financial services industry.
Minds are still refreshing on the 125 years anniversary of this leading financial services solutions provider in Nigeria. A milestone that will continue to speak volume of FirstBank’s journey through the ages, her footprints traversing the nook and cranny of Nations with indelible landmarks of several firsts in the development of the banking industry in Nigeria, and contributions to banking sectors across Africa, the World at large.
It cannot be forgotten in a hurry, not so soon, how on Friday, March 1, 2019, FirstBank had the world stand still as it held its symbolic flag hoisting ceremony across Nigeria and other countries where it does business – a historic happening which officially flags off the bank’s commemoration of attaining the milestone year of 125th.
The last 125 years has passed, FirstBank says it is now focusing in building for the next 125 years and beyond to purposefully blaze the trail in its industry thereby sustaining leadership position and remaining youthful; an effort, no doubt, that is aimed at redefining the “Heritage of First” into the world of digital banking.
According to the digital banking report for 2018, in the past, providing a seamless customer experience has only ever been secondary to other higher priority items for banking institutions. This has to change to providing digital solutions for customers in and out of the institutional doors.
Meanwhile, before the transition to digital banking in Nigeria, conventional banking system had held sway which historically started in 1952. As it lasted, the industry witnessed a lot of regulatory and institutional advances, with FirstBank notable as one of the five out of 89 banks then; and all through, when in 2004 the banking industry went through reformation.
It could be observed that, when today’s customers evaluate financial institutions, they don’t compare different banks anymore, they compare experiences that impact everything in their lives as consumers for better than ever, with real-time, smart digital services being delivered through various devices 24/7 at the snap of their fingertips.
To survive the digital environment, FirstBank has continued to put in place the right framework to compete and succeed in the banking industry of the future, with goals set to create more efficient operations, higher profits and happier customers, “You First”.
According to FirstBank’s Chief Executive Officer, Dr Adesola Adeduntan, the digital banking offerings of the Bank have been optimised to ensure ease of banking and convenience via other channels such as FirstMobile app, Firstonline, FirstMonie, USSD banking and WhatsApp banking. Fundamental shifts where staying relevant means becoming an active part of a customer’s digital life!
Explaining about the chat banking on WhatsApp, during one of its occasions, FirstBank’s CEO said, “It is one of the ways First Bank puts You First and enables you to stay connected with your contacts, loved ones, friends and finances all on the go while you chat with them because, at First Bank, we are driven to bolster relationships on all fronts, anywhere and anytime.”
It can also be recalled that, Dr Adeduntan said, “Mobile and digital banking leverages native and responsive digital innovations to deliver aesthetically consistent physical and digital experiences to customers. Thus, we deliver real time event driven information and offer to proactively serve the immediate and long-term financial needs of customers.”
As the saying does go, with digital opportunity comes digital risk, FirstBank recognises that as customers continue to gravitate to the ease and speed of digital banking, the associated risks will be on the rise.
Telling it as it were to curb the anticipated risks head-on, FirstBank CEO said, “We have adopted a disciplined approach to deliver unique customer experiences through best in class value and customer service; enabling customers to initiate, pause and restart transactions across various channels at any time. Also, we use advanced analytics to evaluate customer behaviour, determine preferences and deliver personalised customer services.” The FirstBank Boss added that, “The bank is focusing on the feelings and behaviour with the aim to provide real value for the customers so as to have a positive impact with the product and the services provided to its customers.”
With FirstBank’s involvement in every stage of national growth and development, the Bank has recorded laudable feats since the advent of digital banking in Nigeria. Starting from 1991, when the Bank introduced first ATM (automated teller machine) in Marina, Lagos, it now has more than 2,700 ATMs across its 730 business locations, 18,000 Agent Banking spread and has earned itself the 2nd Bank in Africa and 1st in Nigeria to issue 10 million cards.
In 2007, FirstBank introduced the innovative credit administration software called Innovative Finnone credit administration software, being the first bank in Africa to pioneer the service. Other notable corporate transformation projects included the launch of FirstContact, the 24/7 multi-lingual integrated and interactive customer service contact centre, a key component of FirstBank’s service delivery transformation, which revolutionised customer feedback processes.
FirstBank is also the first to launch Biometric ATM in Nigeria, consistent with its tradition of pioneering far-reaching innovation in the financial services industry. In 2010, FirstBank becomes the first organisation to be granted notable international standardization certifications, the prestigious Information Security Management System (ISMS) Certification, which is the world’s highest accreditation for information protection and security; and Business Continuity Management System Certification, both from the International Organisation for Standardisation (ISO), following rigorous certification processes by the British Standards Institution (BSI), a leading organization in the field of auditing management systems and processes.
In 2011, FirstBank launched the first Cash Deposit ATM. The Bank has earned recognition as the “Most Innovative Bank in Africa” by the African Banker, attesting to its forward-thinking approach; and named “Nigeria’s Number One Banking Brand” by Brand Finance Top 500 Banking Brands by The Banker, an international banking magazine published by Financial Times, Ltd.
Acknowledged by Interswitch, Africa-focused integrated digital payments and commerce company, as the first financial institution in Nigeria to achieve 100 million sustained monthly transactions in electronic payment, in December 2015 and again in May 2016. Same year, FirstBank celebrated 20 years of partnership with Western Union Money Transfer.
In 2017, FirstBank total number of Firstmonie (FirstBank money wallet) users hit 4,035,307 and with over 6 million digital banking users (the fastest mobile banking penetration across Africa).
Indeed, FirstBank is the first indigenous organisation in Nigeria to launch Human Resource Solution in the Cloud. As at 2018, it won Best Retail Bank in Nigeria (an award given by the renowned Asian Banker Awards) for the 7th consecutive time. In that same year, processes the highest number of transactions on electronic channels in the industry annually, representing above 1.6 billion (about 33 per cent of the industry volume).
Awarded a second time back-to-back recognition for Digital Bank of Distinction, Nigeria; Firstbank, last year, won the Best Bank in Nigeria award for the 15th time, both by Global Finance Magazine.
By and large, FirstBank continues to seek out better solutions to digitise its offerings whilst optimising its workflow and lowering operational costs for the future ahead in digital banking. – National Accord.
Banking
Cardtonic vs Cleva Virtual Card: What Nigerians Should Know Before Choosing
The growing digital economy and the Naira card payment restriction have accelerated the rise of virtual card payments. From a single virtual card operator in 2015, Nigerians now have as many options. They can literally get a virtual card in Nigeria today from several platforms.
But among the most popular are highly reliable options like Cardtonic and Cleva. Both virtual cards deliver an excellent experience for shoppers and freelancers in Nigeria alike. They are accepted across global stores and online payment platforms.
Cardtonic is best for making subscription payments, like paying for YouTube Premium. While Cleva is for receiving foreign payments internationally. It is also one of the best ways to send money to Nigeria.
So between Cardtonic and Cleva, which virtual card would you choose? This article explains everything you need to know before choosing a particular option. Let’s get into it
Cardtonic Vs Cleva Virtual Card: Head-to-Head
Let’s compare Cardtonic and Cleva based on value proposition, card creation and other fees, funding options, global acceptance, rating and social sentiment, and extra perks.
| S/No | Factor | Cardtonic | Cleva |
| 1. | Value Proposition | Affordable. High Reliability. Flexible funding. | Receive payment from abroad. |
| 2. | Card Creation and Other Fees | $1.5 Card Creation Fee. 2% Funding Fee | $3 Card Creation Fee. 1% Funding Fee |
| 3. | Funding Options | Bank Transfer; Gift Cards | Bank Transfer; Foreign Payment |
| 4. | Global Acceptance | Wider acceptance at global locations | Wide Acceptance |
| 5. | Rating and Social Sentiment | 43.6% Positive Sentiment. | 36.7% Positive Sentiment
|
| 6. | Extra Perks | Multi-purpose app | Sleek User Interface. Speedy Customer Support. |
1. Overview and Value Proposition
Cardtonic:
Nigeria’s premium gift card brand, Cardtonic, offers virtual cards so users can navigate international payment restrictions without stress. It’s the most flexible option around, letting you fund your wallet in Naira via bank transfer or gift cards.
Furthermore, Cardtonic’s conversion fees are also very competitive, whether you are converting from Naira to USD or vice versa. You are guaranteed to get the best value for your funds.
One thing that truly stands out is that Cardtonic isn’t a one-off provider; it’s a full-scale fintech solution. Within a single app, you can access virtual dollar cards and pay utility bills, trade gift cards, shop for gadgets, and even buy eSIMs.
But how do you set up a Cardtonic virtual card? Getting started is quite straightforward. You need to download the Cardtonic app, complete KYC, and then create a virtual card in-app and fund it.
Then head to your payment page, key in your card details, just as you would use a physical card, and boom! Your payment goes through instantly.
Cleva:
Cleva is a standard solution that lets you make and receive international payments in USD. You open a Cleva USD account, and you get a virtual card linked to your account. Well, it isn’t automatic; you need to create the card and pay the card creation fee.
Cleva is particularly well-suited for freelancers and offers an alternative to major payment platforms like PayPal. You can use Cleva to receive payment from major freelance sites like Fiverr and Upwork
Unlike Cardtonic, Cleva allows you to receive and make payments. It’s not either/or; it’s both.
Once the payment arrives in your USD account, you can convert and pay out in Naira. Otherwise, you can use them to fund your virtual cards so you can shop online and pay for digital subscriptions.
2. Card Creation and Other Fees
Cardtonic charges a low card creation fee of $1.5 for a regular card and $5 for the platinum version. Unlike the regular cards, the platinum cards offer extra flexibility. You can add them to your digital wallet, like Apple/Google Pay, to make quick payments from your device without ever needing a physical card.
Additionally, Cardtonic has no monthly or maintenance fees, so you’re never charged if your card goes unused. What’s more? Cardtonic’s funding fees are capped at 2% of the Naira value. And when you indeed make a transaction, you get charged just a fraction as transaction fees.
Lastly, the Cardtonic app is one of the few platforms where you can get the best exchange rates when converting between USD and Naira. The rates often match the prevailing market price.
On the flip side, Cleva offers a low-fee structure. For example, you get charged just $1 for up to $100; that is 1% funding fees, cheaper than most payment providers. Its card creation fee isn’t over the roof either. You get charged only $3, with $1 credited to your card balance and available for use.
But similar to Cardtonic, there are no card maintenance fees whatsoever. Cleva does not charge rent; you are free to use your card at any time and you only get charged when you do so.
3. Funding Options
Cardtonic offers the most seamless card funding options: You can fund your digital wallet in Naira via bank transfer or even gift cards. Once your wallet is funded, you can convert Naira to USD and top up your virtual dollar card. You can then pay or shop at your favorite global platforms like Amazon and Macy’s.
When it comes to Cleva, it’s a little different. You can fund your Cleva virtual card via a bank transfer from within or outside Nigeria. You always have decent options, like US wire, ACH, or even stablecoins, available for you to receive payment from abroad.
Stablecoin payments are available for remote workers whose clients pay in crypto. They are typically settled in less than 5 minutes and provide an effective way to fund your Cleva USD account.
4. Global Acceptance
The Cardtonic virtual card is a popular payment option supported at global merchants, particularly at vendors that accept Visa or Mastercard. That said, you can shop at eBay or Amazon and subscribe to ChatGPT, Google Cloud, and Workspace.
You also get to enjoy contactless payment. Another extra value added. You add your platinum virtual card to Apple or Google Pay and pay simply by tapping your device on supported payment terminals. That’s speed and convenience merged into one.
Other platforms where the Cardtonic virtual cards are accepted include Grammarly, Twitter Blue, Google Ads, YouTube Premium, Canva Pro, and Adobe Creative Cloud.
Comparatively, Cleva is accepted at global locations with the Visa or Mastercard logos. Like Cardtonic, you can shop at your favorite global e-commerce stores like Amazon or eBay. Additionally, you can use your Cleva virtual card to subscribe to Netflix or run Facebook or Google ads.
5. Rating and Social Sentiments
While both products are strong options for paying internationally, ratings on Google Play showed that Cardtonic has a 4.6-star rating out of 20k reviews. Cleva, on the other hand, has received 4.7 out of 5k reviews. However, you should keep in mind that Cardtonic has way more product offerings than Cleva.
Secondly, the Virtual Card in Nigeria Report indicates that Cardtonic is hugely more popular than its counterpart. It has a stronger total number of X mentions than Cleva: 278 total tweets, ahead of Cleva’s 49.
Social sentiment also favors Cardtonic over the Cleva virtual card. Cardtonic led with a positive score of 43.6%, ahead of Cleva’s 36.7%. Overall, Cardtonic is praised for its reliability in supporting Apple and Namecheap payments, while Cleva is recognized for its sleek user interface and speedy support.
Frequently Asked Questions About Cleva and Cardtonic Virtual Card
- Which Virtual Card is Best in Nigeria?
The best virtual card in Nigeria currently is Cardtonic due to its high reliability. Since its launch in 2024, it has continually enabled Nigerians to pay across popular global destinations without stress.
Besides, the Cardtonic virtual card is cost-effective and provides the strongest security and the most flexible funding options.
- Cardtonic vs. Cleva: Which is Cheaper?
Overall, Cardtonic is cheaper: In terms of card creation fees, Cardtonic charges $1.5 compared to Cleva’s $3. And as regards card funding fees, Cardtonic charges about 1.5% on Naira deposits, with a maximum of 2,000 Naira overall. Alternatively, Cleva charges only 1% for funding in USD.
- Can Funds be Added in Naira?
Yes, Cardtonic lets you fund your digital wallet directly in Naira via bank transfer or gift card sales. Alternatively, Cleva has also launched its Naira funding feature. With this, you can transfer from any local bank app and have your Cleva NGN account credited.
- Cardtonic vs. Cleva: What Should Nigerians Consider Before Choosing?
It is important to consider your use case before choosing between the Cardtonic and Cleva virtual cards. For example, if you want to receive funds from abroad, choose Cleva. If you wish to make a payment or subscribe to popular channels, then you can choose from either Cardtonic or Cleva. However, Cardtonic offers a full fintech package.
Other factors to consider before choosing a virtual card include fees and exchange rates. If you want lower fees or the best conversion rates, the Cardtonic virtual card is your best option.
- Can Cleva Receive Money from Abroad?
Yes, Cleva has a USD account feature that allows users to receive payments via US wire or ACH from global locations. Additionally, Cleva supports stablecoins, so you can also receive USDT and USDC from abroad directly to your USD wallet.
- How Long Does it Take to Receive Payment on Cleva?
It all depends on the payment option. General ACH payment takes 1–3 business days. While wire transfer from the US takes 1 to 2 days. Meanwhile, stablecoins take less than five minutes.
Conclusion
Cardtonic vs. Cleva: Which should you choose? Well, it all depends on your needs and preferences. Choose Cardtonic if you need an all-in-one app for fintech payments and gift card trading.
Then choose Cleva if you’re a remote worker looking for an alternative means to receive payment from abroad. They may not be as popular as their counterparts, but they do work.
Cardtonic clearly outperforms Cleva, as evidenced by its user feedback and statistics. It has way more users, the most flexible funding, and the cheapest fees, and it clearly supports a wider range of platforms than Cleva.
Banking
Coronation Merchant Bank Targets Top-Tier African Status in Next Growth Phase
By Adedapo Adesanya
Coronation Merchant Bank has set its sights on attaining top-tier status among African banks, leveraging a decade of operations and Nigeria’s ongoing economic reforms to drive its next phase of growth across key sectors.
Speaking at the Chairman’s Dinner held to commemorate the bank’s 10th anniversary in Lagos, the chief executive of the lender, Mr Paul Abiagam, said the institution had successfully carved out a distinct niche in Nigeria’s highly competitive financial services market despite a decade defined by economic volatility, policy shifts and macroeconomic uncertainty.
“Over the last 10 years, we have found our own space in a very tight market and built credible footprints in the specific markets we chose to serve,” Mr Abiagam said.
Describing the bank’s journey as “valiant” amid the changing economic landscape, he said the anniversary represents both a moment of gratitude to the bank’s founder, shareholders, board and partners, and a recommitment to scale new heights in the decade ahead.
Mr Abiagam attributed the bank’s resilience and steady growth to strong shareholder and board support, as well as a clear and disciplined corporate strategy.
He noted that Coronation Merchant Bank’s focus on defined target markets had enabled it to expand its footprint across key sectors of the economy while maintaining operational clarity.
Looking ahead, the CEO said ongoing reforms and the Federal Government’s ambition to build a $1 trillion economy present significant opportunities for financial institutions with the right expertise and positioning.
He identified infrastructure, construction, real estate, oil and gas, and manufacturing as priority sectors where the bank is already aligning its strategy.
“Volatility often comes with opportunity, What we see clearly is opportunity, and our strategy is to ensure we are well positioned to take advantage of it.” Mr Abiagam said.
Among the bank’s notable milestones, Mr Abiagam highlighted its international credit ratings, placing Coronation among a small group of internationally rated merchant banks in Nigeria.
He also pointed to human capital as a core strength, describing the bank’s people and talent as its greatest asset.
In his remarks, the Chairman of Coronation Merchant Bank, Mr Babatunde Folawiyo, reflected on the challenges of operating in Nigeria’s banking sector over the past decade, noting that the true measure of success lies in an institution’s ability to grow through uncertainty and emerge stronger.
“Anyone who has operated in Nigeria’s banking space over the last 10 years knows how challenging it has been,” Mr Folawiyo said, citing policy changes, macroeconomic shifts and leadership transitions. “The real test is whether you can grow through those challenges—and we have.”
Mr Folawiyo said recent reforms have introduced greater certainty into the economy, particularly in the foreign exchange market, which is critical for business planning and sustainable growth. While acknowledging that the adjustment period has been difficult, he stressed that predictability, even at higher exchange rates, is far more beneficial than extreme volatility.
“No business thrives without some level of stability. What hurts the economy most is wild and sudden swings. Predictability allows businesses to plan, adjust and grow,” he said.
On the outlook for the sector, Mr Folawiyo said Nigeria remains significantly underbanked, creating room for diverse players within the financial system. While technology and fintechs are expanding access to financial services, he emphasized the enduring role of specialized institutions such as merchant banks in serving corporate and structured finance needs.
“A corporate client structuring commercial papers or complex funding solutions needs more than a fintech app. It needs a bespoke, one-stop financial partner. That is where merchant banks like ours play a critical role,” the Chairman said.
He added that Coronation Merchant Bank’s strategy is anchored on long-term economic fundamentals rather than political cycles, noting that the current policy direction of the Central Bank and the Federal Government, though initially painful, aligns with sound economic principles.
“These are textbook reforms. There is no gain without pain, and we are already beginning to see the gains, not just in the financial sector but across the broader economy,” he added.
Banking
S&P Forecasts 25% Credit Growth for Nigerian Banks in 2026
By Adedapo Adesanya
Nigerian banks are expected to post stronger credit growth of up to 25 per cent in 2026 while retaining positive profitability, according to a new outlook by S&P Global Ratings.
In its Nigerian Banking Outlook 2026, S&P said improved lending to key sectors of the economy alongside resilient non-interest income would help banks absorb the impact of regulatory headwinds and easing interest rates.
The ratings agency projected credit growth of between 20 and 25 per cent in 2026, driven largely by increased investments in oil and gas, agriculture and manufacturing.
It added that the outlook for lending was supported by expectations of moderating inflation and gradual monetary easing, following recent interest rate cuts by the Central Bank of Nigeria (CBN).
“We expect credit growth of about 20-25 per cent supported by investments in the oil and gas, agriculture, and manufacturing sectors. Although interest rates have started to decrease, profitability should stay resilient in 2026, supported by growth in non-interest income (NII) and lower provisions.
“We expect Nigerian banks to prove resilient and capable of preserving their profitability in 2026,” S&P said, noting that earnings would be supported by transaction driven fees, commissions and a still elevated cost of risk, even as margins come under pressure.
The ratings agency noted further that it expects nominal lending growth to remain high at about 25 per cent, supported largely by investments in the oil and gas sector, agriculture and manufacturing.
S&P said Nigerian banks would continue to benefit from rates that remain high relative to peers, supporting net interest margins while interest rates are expected to decline further in 2026.
“Although interest rates have started to decline, we expect rates to remain high relative to peers, which will continue to support banks’ net interest margins through 2026.
“We forecast the average return on equity (ROE) will normalise at 20-23 per cent in 2026 compared to 25 per cent estimated for 2025, while return on assets will decline marginally to 3.0-3.1 per cent from an estimated 3.3 per cent in 2025. Profitability will be supported by still high interest margins, growing NII, and slightly lower provisions, while capital issuance will increase the equity base leading to a lower ROE.
“Although interest rates have started to decline, we expect rates to be high relative to peers, which will continue to support the banks’ net interest margins through 2026. We forecast an average margin drop of about 50bps to 100bps in 2026, as banks’ margins will continue to benefit from higher yields on government securities and large recourse to low-cost customer deposits.”
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