Banking
Banking on the Future of Work

By Millie Clarke
The disruption of technology is revolutionising industries across many levels. As businesses evolve during the unprecedented revolution in the workplace, appropriate operating models must be put in place to meet the continuous demands of clients and the world around us. The future workforce must be equipped with the necessary tools to allow them to easily adapt to the ever-changing world that will require digital skills, organisational adaptability and a different kind of leadership at all levels.
The banking industry specifically, has faced significant disruption from changes in client expectations, geopolitical landscape shifts and development of artificial intelligence (AI). There is often anxiety linked to disruption, as it cannot always be predicted and organisations need to be ready to take advantage of new developments now for the future.
To remain competitive, organisations will need to retool their structures and their approaches to work to make use of the new technologies with full effect. Redesigned business structures and processes with a new focus on talent must be looked at as a priority.
Research suggests that through 2030, the time spent using advanced technological skills will increase by 50 percent in the United States and by 41 percent in Europe, with the fastest rise in the need for advanced IT and programming skills1.
Additionally, automation will accelerate the shift in career skills with an increasing demand for technological abilities, while other skills such as, basic cognitive and manual skills will be less in demand. Data scientists, agile developers, engineers and scrum maters will become important in the new world of work. Those who can work across functions and businesses will be more valuable.
At Standard Chartered, we believe to have a competitive advantage with a future fit workforce we need to embrace digitisation and incorporate advanced technologies into the workstream. We have taken proactive steps to help drive the growth of the business by embracing these changes early on and promote innovation across all parts of the Bank, in our drive to make banking simpler, faster and more convenient for our customers and to stay relevant in our markets. We are experimenting with disruptive business models that create optionality for the Bank, including investing in fintech’s and start-ups outside the Bank, and establishing new partnerships and solutions that have the potential to change how we approach and think about banking.
Most banks are looking at replacing their legacy systems to ensure the new technology will improve their operating effectiveness and improve the customer experience. We see a lot of improvements around account opening, mortgage payments, new hire processing – even IPOs are being done by algorithm! Automation will have an impact on the way we deliver and consequently our workforce and talent strategies.
Looking at what lays ahead, I foresee three challenges facing the role of Human Resources (HR) in developing a talent strategy for the future of work. The critical questions we need to ask ourselves are:
How do we identify the skills needed to compete in the new world?
How do we prepare for the technology disruption and re-train our existing staff to be ready?
How do we attract digital talent, knowing that we have to compete with other industries for this same talent pool?
We have invested heavily in our ‘People Strategy’ to ensure that we harness our unique individual strengths which build the organisation. Newly developed HR technologies and tools are used within Standard Chartered to create a consumer grade experience with HR through mobile friendly and online portals. The training of more than 1,200 senior executives took place, towards positively transforming the culture of the Bank, focusing on supporting our employees and enabling them to become more comfortable with innovation and the development of new ideas, even if these ideas were not successful. We are retraining our staff on agile to ensure we remain competitive in the new world of work. Through our on-line learning platform staff can choose a varied number of programmes and develop themselves at their own leisure.
The scale, scope and complexity of technology and its transformative powers is something organisations are still yet to fully comprehend, especially when it comes to the future of work and what the modern workplace will look like. However, it is important for banks to evolve as rapidly as technology – at least, they must try to. It is important for an organisation to be agile and continue developing to hold a competitive advantage and remain self-sustaining.
McKinsey Global Institute https://www.mckinsey.com/featured-insights/future-of-work/skill-shift-automation-and-the-future-of-the-workforce
Banking
Removing Bottlenecks Boosting FX Inflows—Cardoso

By Adedapo Adesanya
The Governor of the Central Bank of Nigeria (CBN), Mr Yemi Cardoso, says removing identified bottlenecks is helping the country in terms of foreign exchange inflows.
He disclosed this at a meeting of the Nigerian government delegation led by the Minister of Finance and the Coordinating Minister of the Economy, Mr Wale Edun and international investors on the sidelines of the ongoing Spring Meetings of the IMF and World Bank in Washington D.C.
The central banker assured the global investment community that the apex bank will strengthen its processes to sustain gains from recent reforms and confidence in the economy.
Mr Cardoso stated that the “difficult reforms that have been undertaken have begun to bear fruit,” adding that “the numbers speak for themselves”, indicating positive developments in the Nigerian economy.
He highlighted the significant progress made in the remittance space noting that initial scepticism was overcome.
He said monthly remittances increasing from approximately “$200 million plus on a monthly basis to a peak of around $600 million by August [2024]”.
He said this was achieved by “understanding where the bottlenecks were and we did everything to remove them” and by closing the gap on different exchange rates.
Mr Cardoso also explained that engaging with the diaspora community through roadshows also yielded positive responses.
“The CBN has also involved the banking system in these efforts, including targeted outreach to non-resident Nigerians,” he said.
Governor Cardoso stressed the importance of a competitive Naira, describing this as a game changer and a great transformative tool that has shifted how foreign direct investors view Nigeria, noting that investors are increasingly comfortable with the availability of a competitive currency, making business more attractive.
Speaking on the global economy and how developments in the oil market affects Nigeria, an exporter of crude oil, Mr Cardoso reassured that the impact of oil price fluctuations is “quite manageable”.
He also promised that the country will continue on bettering policies that attract investments into core sectors.
Banking
N4.6trn of N5.0trn Currency in Circulation Outside Banking System—CBN

By Modupe Gbadeyanka
The Central Bank of Nigeria (CBN) has revealed in its latest data that the total currency in circulation in March 2025 stood at N5.00 trillion, of which about N4.6 trillion is outside the banking system, indicating that 91.9 per cent of all cash in the economy are not in the bank.
Business Post reports that in the same period of last year, the value of cash held outside the banks was N3.63 trillion from the N3.87 trillion in circulation.
Nigerians have continued to keep cash outside the banking system because of the harrowing experience of December 2022 and early 2023 due to the Naira redesigned policy of the CBN.
The policy caused cash crunch, triggering a series of violent protests across the country. It was believed that the central bank, under the then governor, Mr Godwin Emefiele, was to frustrate the president ambition of President Bola Tinubu.
The apex bank had said in a bid to help the government tackle insecurity in Nigeria, it was changing the outlook if the N200, N500, and N1,000 bank notes.
The idea was to phase out the old notes but this was frustrated as the state governors challenged this and got a judgement from the Supreme Court against the policy. Both the old and new bank notes are currently in use.
In the same report, the central bank also disclosed that the broad money supply in Nigeria increased by 24 per cent on a year-to-year basis to N114.2 trillion in March 2025 from the N92.19 trillion in March 2024, and on a month-on-month basis, it went up by 3.2 per cent from N110.71 trillion in February 2025.
The hike in money supply occurred despite the central bank raising the Cash Reserve Ratio (CRR) to 50 per cent at its last Monetary Policy Committee (MPC) meeting, with the benchmark interest rate at 27.50 per cent.
The National Bureau of Statistics (NBS) last Tuesday revealed that inflation rate for March 2025 surged to 24.23 per cent from 23.18 per cent in February 2025.
Back to the money supply hike, it was mainly influenced by a sharp 38.9 per cent rise in net foreign assets to N45.17 trillion, while the net domestic assets went down by 11.7 per cent to N69.05 trillion due to tighter liquidity within the domestic financial system.
Banking
Union Bank Rewards Customers in Third Save and Win Palli Promo 4 Monthly Draw

By Aduragbemi Omiyale
Six brand new motorcycles and cash prizes have been won by customers of Union Bank of Nigeria in the third monthly draw of the ongoing Save and Win Palli Promo 4.
The nationwide campaign was designed to reward both new and existing customers of the financial institution with cash prizes and other exciting gifts worth N131 million.
This initiative aims to support them in achieving their savings goals while getting rewarded at the same time.
To stand a chance to win, customers can continue to top up their savings in multiples of N10,000 or more and perform a minimum of five transactions a month to increase their chances of winning in the draws. This promo is open to new and existing savings and current account holders.
Prospective customers can download the UnionMobile app on their smartphones to open accounts or walk into any Union Bank branch.
Returning customers can call the 24-hour Contact Centre on 07007007000 or visit any Union Bank branch nationwide to reactivate dormant accounts.
At the recent hybrid draw, six lucky customers each won the brand new motorcycle, and 120 additional winners won cash prizes.
The live draws were transparently conducted at the lender’s Sabo, Yaba Branch in Lagos under the supervision of relevant regulatory institutions.
For integrity purposes, some of the winners were contacted to congratulate and remind them that the bank will never call to request or confirm their confidential banking details such as BVN, date of birth, pins, or passwords.
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