Banking
Subscribers Go Tough On DStv, Call For Better Service

By Dipo Olowookere
Subscribers to DStv service in Abuja have called on the relevant regulatory bodies to check what they described as “inflexible’’ subscription conditions.
The subscribers to the digital cable TV service made the call in separate interviews with the News Agency of Nigeria (NAN) on Tuesday in Abuja.
They complained, among other things, about the absence of toll-free lines to reach the company whenever necessary, absence of free-to-air channels, as well as exorbitant subscription rates for bouquets.
The Consumer Protection Council (CPC) had in February issued a directive to MultiChoice Nigeria, owners of DStv, on the need to be flexible on its dealings with subscribers.
Investigations by CPC earlier had confirmed allegations of violations of consumers’ rights leveled against MultiChoice Nigeria in the delivery of its service.
Consequently, it ordered the cable company to, among other things; provide toll-free lines to its subscribers, release free-to-air channels, even when subscription expires and compensate consumers across board for lost viewing time.
The council also observed that the DStv billing system, whereby “billing is not contemporaneous with the provision of service” was not in the best interest of consumers.
It, therefore, ordered MultiChoice to install a billing system that would ensure that billing was commensurate with the provision of service.
However, over six months after the order was given by the CPC, subscribers to DStv service were still agitating for better service experience.
Some of them said that DSTV was yet to comply to the order, alleging it was either the company had “settled the CPC or money has exchanged hands’’.
Martins Asuquo, a civil servant, said there was the need for the cable company to be more sensitive and responsive to the Nigerian market in view of the present economic challenges.
“Our regulatory bodies should call DStv operators to order.
“If it really means well for Nigerians, DStv needs to listen to its customers and make its service affordable and readily accessible.
“If you are having any challenge with the service, you will have to make sure you have enough airtime on your phone before you can contact its customer centre.
“Why can’t they provide toll-free lines for us?
“If they have, let them make such lines readily available to their numerous customers across the country,” he said.
Mr Asuquo said it was annoying that the company always reminded customers to renew their subscription that was yet to expire.
“One will always receive series of calls to be reminded on the need to get prepared for the next subscription.
“This is more disturbing when you realise that you will be yanked off as soon as your subscription expires.”
Another subscriber, Mrs Juliet Ogunyemi said the company had no free-to-air channels, in spite of the huge money they were making from Nigeria.
She added that there was need for the company to list all Nigerian local television stations on its free-to-air channels in all its available bouquets.
“The only free-to air channel I know on DStv for now is CCTV, which is not even our indigenous station.
“I don’t think it will amount to giving too much to Nigerians if DStv increased our free-to-air channels.
“We have remained loyal and consistent to this company over the years, let it reciprocate our loyalty,” Mrs Ogunyemi said.
She added that the company’s service suspension mechanism, on account of being away for some time, was yet to be made efficient.
“If you apply for suspension of service, it normally takes longer than you wanted before they will make it effective.
“This also reduces the duration you are supposed to enjoy your subscription.
“It will be better if a code is devised to enable a subscriber apply for it on his or her mobile device,” she said.
In the same vein, Tijani Atojoko, a sports enthusiast, noted that some popular channels, especially on sports, were not available in certain bouquets of DStv.
“Sport is something almost everyone loves and follows.
“There should be an equitable spread of popular sports and other channels in the bouquets.
“Government should make DStv see reasons to make its service better for us.
“I don’t think this is how they operate in other countries such as South Africa,’’ he said.
Erica Ovuakporoye said since she subscribed to the cable TV, she’s had a nasty experience.
According to her, DSTV is exploitative.
Ovuakporoye said that even after renewing her subscription, she would still be disconnected.
She said the most annoying aspect was that she had to spend her airtime to call DSTV for a problem that was not her making to be rectified.
“It is so annoying and frustrating, the Nigerian Government has to stand up and protect its citizens from the exploitation of these foreign companies,’’ she said.
When NAN contacted Abiodun Obimuyiwa, the Deputy Director of Public Relations of the Consumer council, he said MultiChoice had complied with the order.
“We can confirm that they complied with our order. I am aware that DStv now has a toll-free- line for its subscribers.
“Also, they have also compensated consumers across board for lost viewing time.
“I don’t know why some subscribers are saying they are not aware of these,’’ he said.
Obimuyiwa claimed that that DStv had also a listed a local television channel as its free-to –air channel as stipulated by the National Broadcasting Commission (NBC).
“By the NBC provision, a digital TV station is supposed to leave one local TV as its free-to-air channel, and DStv’s free to air is NTA,” he said.
NAN
Banking
Moniepoint Processes N412trn Transactions, Disburses N1trn Loans in 2025
By Adedapo Adesanya
Nigerian financial services firm, Moniepoint Incorporated, processed N412 trillion in transaction value and disbursed more than N1 trillion in loans to small businesses in 2025, as the company continues to grow Nigeria’s expanding retail payments and credit structure.
The company said it handled more than 14 billion transactions during the year and now powers about 80 per cent of in-person payments nationwide, underscoring the increasing concentration of payment flows through a small number of fintech platforms.
Moniepoint also averaged 1.67 billion monthly transactions in 2025 and grew its card user base by 200 per cent, with its cards being used 1.7 million times daily.
The organisation also processed over 500,000 data renewals daily, while customers spent N90 million ($64,264) daily at gyms.

Moniepoint’s scale reflects a broader shift in Nigeria’s payments landscape, where point-of-sale terminals and digital transfers have become central to everyday commerce, from neighbourhood shops to open-air markets.
Founded in 2015, Moniepoint has evolved from a backend technology provider into Nigeria’s largest merchant acquirer, offering payments, banking, credit, foreign exchange and business management tools to more than 6 million active businesses.
The company said it expanded lending to small businesses that are often excluded from bank credit, disbursing more than N1 trillion in loans through its microfinance banking unit in the year under review.
“Our focus has been on building infrastructure that works for how businesses actually operate,” said Mr Tosin Eniolorunda, Moniepoint’s founder and chief executive, pointing to the prevalence of informal trade in Africa’s largest economy.
In 2025, Moniepoint became a unicorn after it raised more than $200 million in a Series C funding round backed by investors including Development Partners International, Google’s Africa Investment Fund, Visa, the International Finance Corporation and Verod Capital, providing capital to scale its payments and financial services operations.
Beyond acquiring, the company said its switching and processing subsidiary, TeamApt Ltd, secured licences from Mastercard and Visa to operate as a processor and acquirer, enabling it to handle international card payments and provide switching services to other businesses across Africa. Its web payments gateway, Monnify, processed N25 trillion in transactions during the year.
Recently, the Central Bank of Nigeria (CBN) upgraded Moniepoint’s microfinance bank to a national microfinance bank licence, allowing it to expand its footprint across the country and broaden the range of products that it can offer.

Banking
Standard Bank Helps Aradel Energy With $250m Financing Facility
By Aduragbemi Omiyale
A $250 million financing facility to support the acquisition of about 40 per cent equity in ND Western Limited from Petrolin Trading Limited has been secured by Aradel Energy Limited, a wholly owned subsidiary of Aradel Holdings Plc.
The funding package was facility for the energy firm by Standard Bank, which comprises Stanbic IBTC Capital Limited, Stanbic IBTC Bank Limited, and the Standard Bank of South Africa Limited.
The facility, Business Post gathered, was structured to support Aradel Energy’s strategic growth agenda, the refinancing of existing loan facilities, and the funding of increased production from the company’s existing asset base.
Aradel Energy is the operator of the Ogbele and Omerelu onshore marginal fields, as well as OPL 227 in shallow water terrain.
Prior to the transaction, Aradel Energy held a 41.67 per cent equity interest in ND Western, and following the completion of the acquisition, its shareholding in ND Western has increased to 81.67 per cent.
ND Western holds a 45 per cent participating interest in OML 34 and a 50 per cent equity interest in Renaissance Africa Energy Company Limited, the operator of the Renaissance Joint Venture and a 30 per cent owner of one of Nigeria’s largest and most strategic energy portfolios.
As a result of the transaction, Aradel Energy’s indirect equity interest in Renaissance has increased to 53.3 per cent, significantly strengthening the company’s upstream position and long-term value creation potential.
Standard Bank acted as Global Coordinator and Bookrunner, leading the structuring, execution, and funding of the facility, affirming its deep sectoral expertise and reinforces its position as a leading financier in Africa’s energy industry.
This transaction reinforces Standard Bank Group’s commitment to providing strategic capital to clients as they execute on their transformative growth objectives.
By delivering tailored financing solutions that enable sustainable value creation, the Bank remains a trusted partner to leading corporations across Africa’s evolving energy landscape.
“As Aradel Energy consolidates its position as one of Nigeria’s leading oil and gas companies, Stanbic IBTC Bank is proud to serve as a trusted long-term partner supporting the company’s growth ambitions,” the Executive Director for Corporate and Transaction Banking at Stanbic IBTC Bank, Mr Eric Fajemisin, stated.
Also commenting, the Regional Head of Energy and Infrastructure Finance for West Africa at Standard Bank, Mr Cody Aduloju, said, “The transaction illustrates Standard Bank’s ability to deliver large-scale, tailored funding solutions and further demonstrates our support to the fast-growing indigenous companies of Nigeria’s oil and gas sector.”
The chief executive of Aradel Holdings, Mr Adegbite Falade, said, “The acquisition bolsters Aradel Energy’s competitive positioning across Nigeria’s oil and gas value chain and supports our commitment to strategic growth, asset optimisation, and enduring value creation. We are pleased to have partnered with Standard Bank, who supported us and delivered a fully funded solution under very tight timelines.”
Banking
CBN Upgrades Operating Licences of OPay, Moniepoint, Others to National
By Modupe Gbadeyanka
The operating licences of major financial technology (fintech) platforms like OPay and Moniepoint, have been upgraded to national by the Central Bank of Nigeria (CBN).
Also upgraded by the banking sector regulator were PalmPay, Kuda Bank, and Paga after compliance with some regulatory requirements, allowing them to operate across Nigeria.
Speaking at annual conference of the Committee of Heads of Banks’ Operations in Lagos recently, the Director of the Other Financial Institutions Supervision Department of the CBN, Mr Yemi Solaja, said the licences were upwardly reviewed after the financial institutions met some requirements, including the Know-Your-Customer (KYC) policy.
“Institutions like Moniepoint MFB, Opay, Kuda Bank, and others have now been upgraded. In practice, their operations are already nationwide,” he said at the event.
The upgrade also reinforces financial inclusion, as fintechs and agent networks continue to play a pivotal role in providing access to banking and payments services, especially in rural and underserved areas.
The central bank executive stressed the importance of physical presence for customer support.
According to him, “Most of their customers operate in the informal sector. They need a clear point of contact if any issues arise,” to strengthen internal controls, and enhance customer service, particularly around KYC and anti-money laundering (AML) processes.
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