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Subscribers Go Tough On DStv, Call For Better Service

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By Dipo Olowookere

Subscribers to DStv service in Abuja have called on the relevant regulatory bodies to check what they described as “inflexible’’ subscription conditions.

The subscribers to the digital cable TV service made the call in separate interviews with the News Agency of Nigeria (NAN) on Tuesday in Abuja.

They complained, among other things, about the absence of toll-free lines to reach the company whenever necessary, absence of free-to-air channels, as well as exorbitant subscription rates for bouquets.

The Consumer Protection Council (CPC) had in February issued a directive to MultiChoice Nigeria, owners of DStv, on the need to be flexible on its dealings with subscribers.

Investigations by CPC earlier had confirmed allegations of violations of consumers’ rights leveled against MultiChoice Nigeria in the delivery of its service.

Consequently, it ordered the cable company to, among other things; provide toll-free lines to its subscribers, release free-to-air channels, even when subscription expires and compensate consumers across board for lost viewing time.

The council also observed that the DStv billing system, whereby “billing is not contemporaneous with the provision of service” was not in the best interest of consumers.

It, therefore, ordered MultiChoice to install a billing system that would ensure that billing was commensurate with the provision of service.

However, over six months after the order was given by the CPC, subscribers to DStv service were still agitating for better service experience.

Some of them said that DSTV was yet to comply to the order, alleging it was either the company had “settled the CPC or money has exchanged hands’’.

Martins Asuquo, a civil servant, said there was the need for the cable company to be more sensitive and responsive to the Nigerian market in view of the present economic challenges.

“Our regulatory bodies should call DStv operators to order.

“If it really means well for Nigerians, DStv needs to listen to its customers and make its service affordable and readily accessible.

“If you are having any challenge with the service, you will have to make sure you have enough airtime on your phone before you can contact its customer centre.

“Why can’t they provide toll-free lines for us?

“If they have, let them make such lines readily available to their numerous customers across the country,” he said.

Mr Asuquo said it was annoying that the company always reminded customers to renew their subscription that was yet to expire.

“One will always receive series of calls to be reminded on the need to get prepared for the next subscription.

“This is more disturbing when you realise that you will be yanked off as soon as your subscription expires.”

Another subscriber, Mrs Juliet Ogunyemi said the company had no free-to-air channels, in spite of the huge money they were making from Nigeria.

She added that there was need for the company to list all Nigerian local television stations on its free-to-air channels in all its available bouquets.

“The only free-to air channel I know on DStv for now is CCTV, which is not even our indigenous station.

“I don’t think it will amount to giving too much to Nigerians if DStv increased our free-to-air channels.

“We have remained loyal and consistent to this company over the years, let it reciprocate our loyalty,” Mrs Ogunyemi said.

She added that the company’s service suspension mechanism, on account of being away for some time, was yet to be made efficient.

“If you apply for suspension of service, it normally takes longer than you wanted before they will make it effective.

“This also reduces the duration you are supposed to enjoy your subscription.

“It will be better if a code is devised to enable a subscriber apply for it on his or her mobile device,” she said.

In the same vein, Tijani Atojoko, a sports enthusiast, noted that some popular channels, especially on sports, were not available in certain bouquets of DStv.

“Sport is something almost everyone loves and follows.

“There should be an equitable spread of popular sports and other channels in the bouquets.

“Government should make DStv see reasons to make its service better for us.

“I don’t think this is how they operate in other countries such as South Africa,’’ he said.

Erica Ovuakporoye said since she subscribed to the cable TV, she’s had a nasty experience.

According to her, DSTV is exploitative.

Ovuakporoye said that even after renewing her subscription, she would still be disconnected.

She said the most annoying aspect was that she had to spend her airtime to call DSTV for a problem that was not her making to be rectified.

“It is so annoying and frustrating, the Nigerian Government has to stand up and protect its citizens from the exploitation of these foreign companies,’’ she said.

When NAN contacted Abiodun Obimuyiwa, the Deputy Director of Public Relations of the Consumer council, he said MultiChoice had complied with the order.

“We can confirm that they complied with our order. I am aware that DStv now has a toll-free- line for its subscribers.

“Also, they have also compensated consumers across board for lost viewing time.

“I don’t know why some subscribers are saying they are not aware of these,’’ he said.

Obimuyiwa claimed that that DStv had also a listed a local television channel as its free-to –air channel as stipulated by the National Broadcasting Commission (NBC).

“By the NBC provision, a digital TV station is supposed to leave one local TV as its free-to-air channel, and DStv’s free to air is NTA,” he said.

NAN

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via dipo.olowookere@businesspost.ng

Banking

N4.6trn of N5.0trn Currency in Circulation Outside Banking System—CBN

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currency in circulation N2.5trn

By Modupe Gbadeyanka

The Central Bank of Nigeria (CBN) has revealed in its latest data that the total currency in circulation in March 2025 stood at N5.00 trillion, of which about N4.6 trillion is outside the banking system, indicating that 91.9 per cent of all cash in the economy are not in the bank.

Business Post reports that in the same period of last year, the value of cash held outside the banks was N3.63 trillion from the N3.87 trillion in circulation.

Nigerians have continued to keep cash outside the banking system because of the harrowing experience of December 2022 and early 2023 due to the Naira redesigned policy of the CBN.

The policy caused cash crunch, triggering a series of violent protests across the country. It was believed that the central bank, under the then governor, Mr Godwin Emefiele, was to frustrate the president ambition of President Bola Tinubu.

The apex bank had said in a bid to help the government tackle insecurity in Nigeria, it was changing the outlook if the N200, N500, and N1,000 bank notes.

The idea was to phase out the old notes but this was frustrated as the state governors challenged this and got a judgement from the Supreme Court against the policy. Both the old and new bank notes are currently in use.

In the same report, the central bank also disclosed that the broad money supply in Nigeria increased by 24 per cent on a year-to-year basis to N114.2 trillion in March 2025 from the N92.19 trillion in March 2024, and on a month-on-month basis, it went up by 3.2 per cent from N110.71 trillion in February 2025.

The hike in money supply occurred despite the central bank raising the Cash Reserve Ratio (CRR) to 50 per cent at its last Monetary Policy Committee (MPC) meeting, with the benchmark interest rate at 27.50 per cent.

The National Bureau of Statistics (NBS) last Tuesday revealed that inflation rate for March 2025 surged to 24.23 per cent from 23.18 per cent in February 2025.

Back to the money supply hike, it was mainly influenced by a sharp 38.9 per cent rise in net foreign assets to N45.17 trillion, while the net domestic assets went down by 11.7 per cent to N69.05 trillion due to tighter liquidity within the domestic financial system.

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Banking

Union Bank Rewards Customers in Third Save and Win Palli Promo 4 Monthly Draw

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By Aduragbemi Omiyale

Six brand new motorcycles and cash prizes have been won by customers of Union Bank of Nigeria in the third monthly draw of the ongoing Save and Win Palli Promo 4.

The nationwide campaign was designed to reward both new and existing customers of the financial institution with cash prizes and other exciting gifts worth N131 million.

This initiative aims to support them in achieving their savings goals while getting rewarded at the same time.

To stand a chance to win, customers can continue to top up their savings in multiples of N10,000 or more and perform a minimum of five transactions a month to increase their chances of winning in the draws. This promo is open to new and existing savings and current account holders.

Prospective customers can download the UnionMobile app on their smartphones to open accounts or walk into any Union Bank branch.

Returning customers can call the 24-hour Contact Centre on 07007007000 or visit any Union Bank branch nationwide to reactivate dormant accounts.

At the recent hybrid draw, six lucky customers each won the brand new motorcycle, and 120 additional winners won cash prizes.

The live draws were transparently conducted at the lender’s Sabo, Yaba Branch in Lagos under the supervision of relevant regulatory institutions.

For integrity purposes, some of the winners were contacted to congratulate and remind them that the bank will never call to request or confirm their confidential banking details such as BVN, date of birth, pins, or passwords.

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Banking

Airtel Smartcash Enables Seamless Upgrade of Wallets from Tier 1 to 3

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SmartCash 36.8% unbanked Nigerians

By Aduragbemi Omiyale

The Payment Service Bank (PSB) of Airtel Nigeria, Smartcash, has enabled an easier system that allows customers to upgrade their wallets from Tier 1 to Tier 3 for a smooth, cashless, and stress-free holiday experience.

Upgrading from Tier 1 wallet provides higher transaction limits and access to more features and benefits as well as security.

The Smartcash PSB provides a reliable, cashless alternative that meets the financial needs of users wherever they are, including sending money to loved ones, paying at local markets and stores, or topping up airtime and data.

The Smartcash app now enables instant verification with customers’ NIN or BVN, secure facial recognition with a selfie, and simplified address confirmation.

“As the Easter season approaches, we recognize the financial pressure and logistical challenges that often come with holiday spending and mobility. That’s why we’re committed to ensuring that our users can carry out essential transactions from bank transfers to merchant payments quickly, safely, and conveniently.

“Our goal is to eliminate the stress of cash handling, long queues, and bank branch visits, so that Nigerians can truly focus on the spirit of the season connection, community, and celebration,” the chief executive of Smartcash PSB, Mr Tunde Kuponiyi, said.

Airtel Smartcash PSB, which launched as part of Airtel’s commitment to deepen financial inclusion, has rapidly expanded its network of agents and digital wallet users, bridging access between underserved communities and the financial system.

With services available through mobile phones and human agents across Nigeria, Smartcash offers a simple and accessible entry point into the digital economy particularly for small-scale traders, artisans, rural dwellers, and other players in the informal sector.

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