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Pepkor IT Deploys Google Cloud for Smart, Transformative Business Decisions

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Pepkor IT

By Aduragbemi Omiyale

One of the largest retailers in Southern Africa, Pepkor Group, has entered into an agreement with Google Cloud to allow its subsidiary, Pepkor IT, to transform its in-house logistical processes, enabling it to help more households across Africa access value-for-money products.

Pepkor IT processes generate massive volumes of data every day as a result of its consumer base of more than 28 million in-store customers and a footprint of 5,400 retail stores.

For a retailer that operates at such a scale, a deep understanding of the data Pepkor IT generates is critical for it to deliver great experiences for shoppers.

It was because of this necessity that both parties agreed to work together as Pepkor IT will leverage Google Cloud’s data analytics solutions to place the right product in front of the right customer at the right time.

Working with solutions such as BigQuery, Cloud Dataflow, and Data Studio, Pepkor IT is now empowered with the innovative tools it needs to make smart, transformative business decisions every day.

Pepkor IT has deployed Google Workspace to digitize its manual processes related to work requests coming in from the stores, which used to take up to 15 days.

Pepkor implemented a digital system that uses Google Forms, Sheets, Gmail, and Google App Script, and was able to provide real-time visibility on the approval status for these requests.

The new system has reduced the process flow from 15 days to 3 days and has also generated quicker application responses, enabling the stores to operate faster and more efficiently.

To date, a total of 10,682 requests have been logged using the new process, the process flow is 50 per cent to 70 per cent faster, depending on the labour request type.

“Pepkor IT is using Google Cloud to enrich lives through innovation.  Our Big Data landscape consists of a much broader and deeper set of data than ever before.

“We process huge volumes of data at the speed of light. The environment enables our business partners to do any type of analytics so that they can make better and faster decisions,” the Chief Information Officer for Pepkor IT, Gabrie Gouws, said.

The Director of Google Cloud Africa, Niral Patel, while also commenting, stated that, “Pepkor has a deep-rooted legacy in Southern Africa, which has made it a household name. It is therefore not surprising that Pepkor is striving to take its shoppers’ experiences to the next level.

With Pepkor running its data workloads on Google Cloud’s innovative data analytics solutions, stores are being stocked quicker, deliveries are going out on time, and shoppers are buying a product at a much more affordable price.

“Our collaboration with Pepkor is a great example of the power of data to make businesses more efficient, ultimately improving the customer experience.”

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

Brands/Products

d.light Gives 5-Year Warranty on Off-Grid Solar Products

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d.light

By Modupe Gbadeyanka

Global leader in transformational household products, d.light, has extended the warranty on its off-grid solar products to five years from two years.

The company, in a statement on Monday, said this reinforces its long-standing commitment to quality leadership, after it became the first company in the sector to introduce a 2-year warranty 15 years ago, a move that fundamentally shifted customer expectations and pushed the industry toward higher quality standards.

The energy firm disclosed that the new 5-year warranty underscores its confidence in its product quality and reinforces its mission to transform the lives of customers by delivering products they can trust for years to come.

The 5-year warranty is available on all d.light solar home systems and solar inverters, effective February 14, 2026, and will be extended to existing customers who purchased their product after December 31, 2023.

“At d.light, quality is not just a feature — it is a commitment to our customers. Launching the industry’s first 5-year warranty reflects nearly two decades of investment in engineering, manufacturing excellence, and real-world product testing.

“We believe customers who depend on our products every day deserve long-term reliability and peace of mind,” the Chief Product and Strategy Officer of d.light, Mr Karl Skare, said.

“Quality leadership requires long-term thinking. We have always believed that pushing quality standards forward is good for customers, good for partners, and good for the entire industry. This 5-year warranty is another step in our commitment to lead from the front,” he added.

Over the last 20 years, d.light has manufactured over 40 million solar products and continually invested in product design, supply chain quality control, and field performance monitoring.

The company’s products are designed to perform reliably in some of the world’s most demanding environments, supporting families and small businesses with dependable access to energy and digital connectivity.

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Dangote Salt Gives Trucks, Cash Credits to Customers

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Dangote salt customers trucks

By Aduragbemi Omiyale

Gift items worth millions of Naira were dolled out to customers by NASCON Allied Industries Plc, otherwise known as Dangote Salt.

The company splashed trucks and cash credits to 50 outstanding customers at its 2025 Customers Dinner and Awards Night in Abuja on Thursday.

One of the beneficiaries, Mr Ali Balarabe, who got a 20-ton truck and cash credit, expressed appreciation for the recognition, noting that it reflects the company’s commitment to excellence.

Mr Balarabe further pledged to sustain his loyalty and continued support, promising to remain a steadfast and devoted customer in the years ahead.

Other customers who received truckload awards and cash credits included Mr Ibrahim Achida, Muabsa Integrated Services, Fanisau Enterprises, Idris Saleh Nigeria Limited, Sani Adamu Trader, and GIA Global Concept, among others.

The president of Dangote Group, Mr Aliko Dangote, in his remarks, thanked consumers for their loyalty, and also commended the company’s board, management and staff for their unwavering dedication, professionalism, and consistent contributions to the organisation’s growth and sustained market leadership.

“Recognising customers is not just good relationship management – it is good business. It sends a clear message to our people that customer service is truly one of our core values.

“Looking ahead, we will continue to invest in brand equity, supply chain efficiency, sustainability, and digital capabilities. But these investments only create value when they are aligned with customer realities. Your continued engagement and feedback remain critical,” he said.

In his speech, the chairman of NASCON Allied Industries, Mr Olakunle Alake, said, “As a quoted company, we are accountable to shareholders, regulators and the investing public. But the confidence of the market is ultimately rooted in the performance, and market performance depends on customers who believe in our brands.”

The Managing Director of the firm, Aderemi Saka, stated that the central message of the awards night was to celebrate and appreciate the company’s customers, noting that the organisation’s success is closely tied to the growth and prosperity of its customers.

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IVI PR Opens Registration for IviTrybeSage Masterclass

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IviTrybeSage Masterclass

By Modupe Gbadeyanka

Lagos-based strategic communications firm, IVI PR, has called for registration for its exclusive masterclass designed specifically for the modern PR professional known as IviTrybeSage.

A statement from the company said registration would remain open until capacity is reached. Given the exclusive nature of the IviTrybeSage programme, spaces are strictly limited to ensure an intimate, high-impact learning environment.

Interested professionals can secure their spot by completing the form via https://forms.gle/sqvTe1sNM4ure8iJ7.

Business Post gathered that the curriculum will cover brand personality and storytelling, public relations strategy, media relations, crisis management, social media and digital PR, influencer marketing, and more.

Participants will learn how to move beyond traditional press releases into the realm of strategic influence and creative storytelling, transitioning from foundational PR tactics towards the sophisticated demands of today’s global market.

IviTrybeSage is open to fresh graduates seeking the skills necessary for an upward trajectory in strategic communications, as well as entry-to-senior level PR and marketing practitioners, corporate communications executives, and ambitious agency leads.

In an era where the media landscape shifts daily, IviTrybeSage serves as a bridge between academic theory and real-world PR and communication demands. The programme focuses on providing practical, cutting-edge skills to create a pipeline of highly competent talent.

The PR industry is a dynamic field defined by rapid digital transformation and shifting audience behaviour. For PR practitioners to transition from mere messengers to high-value strategic partners, continuous skill acquisition is imperative.

Today’s practitioners must master a diverse toolkit that includes data and trend analysis, crisis management in the age of ‘cancel culture’, and strategic storytelling.

By proactively sharpening these skills, PR professionals ensure they can navigate complex algorithmic changes and evolving social trends, allowing them to protect brand reputations with precision and command a well-earned seat at the executive table.

The chief executive of IVI PR, Mr Nosa Iyamu, while commenting on the initiative, said, “In an era of noise, it is imperative that clarity is prioritised through strategic communication. The industry is evolving at breakneck speed.

“IviTrybeSage isn’t just a training session; it’s a community for those ready to lead the conversation rather than just follow it. It is for those who want to understand how to drive clarity rather than join the bandwagon of those who merely sell noise.”

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