By Adedapo Adesanya
In furtherance of its quest to consistently enhance customer experience and deliver seamless services, the Enugu Electricity Distribution PLC (EEDC) has launched a new mobile app known as EEDC Connect to better serve its franchise states.
The multi-functional application is designed to enable customers to interface and access the company’s services with ease.
Some of the services the new app will offer include payment of bills, prompt request for support, viewing of payment history, registering complaints and viewing your logged complaint to ascertain its current status.
According to the Head of Corporate Communications, EEDC, Mr Emeka Ezeh, the company has embraced information technology as a tool to make its operations efficient and transparent, both for the company and its customers.
To get started, customers are expected to download EEDC Connect on their mobile phones from the Google Play Store, register and obtain a One-Time Password (OTP) which should be keyed in to complete the process.
The launch of EEDC Connect is coming barely two weeks after the company introduced its Online Bill Download Portal, a service that allows its customers to conveniently view/download their energy bills right from the EEDC website and make payments without necessarily waiting to receive the physical copy of their bills.
Mr Ezeh reiterated that the introduction of these initiatives is part of the company’s ongoing automation processes aimed at achieving efficiency and improving customer experience.
The Enugu Disco is responsible for the electricity distribution activities of the five south-eastern states including Enugu, Ebonyi, Imo, Abia and Anambra.
Modupe Gbadeyanka