Media OutReach
8 in 10 people in Singapore delayed medical care to prioritise work and avoid burdening family
- Uncertainty over where to seek help, along with worries about cost are also major barriers
- Better understanding of health costs and support for patients at every step are key to improving patient experiences
SINGAPORE – Media OutReach Newswire – 11 November 2025 – Recognised globally for its excellence, Singapore has built a strong healthcare system that provides efficiency and choice to patients who cite high satisfaction levels with the medical care they received. Despite this, 83 per cent of Singapore respondents said they have delayed care in the past year, according to an Economist Impact report commissioned by Prudential plc (“Prudential”).
The report, “Patient voices Singapore: towards more informed and seamless care”, found that many do so for personal reasons such as an obligation to prioritise work over self-care, and concern about being a financial or care-giving burden to family. Others felt their symptoms were not severe enough to seek help or were held back by previous bad experiences (Figure 2 in report).
Dr. Sidharth Kachroo, Chief Health Officer at Prudential Singapore, said this only compounds the problem and can escalate minor health conditions into major health and financial burdens later.
“Singapore has built a strong and well-resourced healthcare foundation. The path forward requires shifting the focus to making it a well-understood and easily accessible system for all. Support is available in both public and private sectors to provide patient choice and access to care. Payers, providers and policymakers can do more collectively to improve awareness of this support, so that patients feel more confident in seeking the care they need.”
Patients want greater clarity on where to seek care
The findings suggested that ambiguity around the healthcare journey also contributes to Singapore respondents putting off care. Sixty-one per cent of respondents said they don’t feel they have the right information to make a decision on treatment and 60 per cent said that they often don’t know where to go when something is wrong (Figure 3 in report).
Initiatives such as Healthier SG[1] which emphasise the central role of family doctors in Singapore’s integrated healthcare system help to provide clarity on where and how to start the patient journey.
Dr. Sarah Lu, Managing Director (Singapore Healthcare), Raffles Medical Group and Executive Medical Director, Raffles Hospital, said: “By actively managing our health with the help of our Family Physicians (FP), we reinforce the focus for preventive, proactive and personalised care. This sustained relationship with our FPs engages our patients to be part of a shared healthcare journey, building a strong foundation for many healthy years ahead.
“Where escalation of care is necessary, FPs play a central role coordinating and managing the health of patients together with the specialists, ensuring a smooth and integrated care journey.”
When asked about the factors that offer the greatest sense of support, confidence and peace of mind when seeking medical care, 39 per cent of respondents said that they prefer healthcare that causes minimal disruption to daily life and 31 per cent wanted guidance throughout the care process (Figure 6 in report).
Arjan Toor, CEO, Health, Prudential plc, said: “At Prudential, we believe that improving the patient experience starts with a deep understanding of what patients truly need to experience peace of mind. Our Patient Voices study has helped us understand that many patients face uncertainty and confusion when seeking care. That’s why we’re focused on removing the worry and hassle — by helping patients find the right doctor, understand what they’re covered for, and know what to expect when it comes to costs. By guiding them every step of the way, we’re making healthcare more accessible and less overwhelming — so that patients can focus on the thing that matters most, which is to get better.”
More certainty on healthcare costs is needed
Certainty around costs is another important area raised by the respondents surveyed. Despite a strong financial safety net in public and/or private health insurance, 23 per cent of those who delayed care cited cost as a reason (Figure 2 in report). Furthermore, just over six in 10 worried if they could pay for care they needed (Figure 3 in the report), while about half found bills higher than expected in the past year.
Nidhi Swarup, founding chairperson of the Alliance of Patients’ Organisations Singapore, said in the report: “The conversation about costs starts only when they’re at the emergency department. That’s when people say, ‘We didn’t expect the cost to be so high’. People need a lot of education about how to plan for unexpected medical costs.”
Singapore’s S+3M[2] is the bedrock of the country’s healthcare system and keeps essential care affordable at restructured hospitals. Those who want additional coverage at higher tier wards, or treatment at private hospitals, can consider Integrated Shield Plans to complement and offer extra cover.
The national fee benchmarks provided by the Ministry of Health, and the Health Insurance Planner[3] bill comparison tool which compares Integrated Shield Plan premiums and provides cost projections, also help individuals plan for the future.
Dr. Kachroo added: “Health insurers play a role in ensuring that policyholders get access to affordable, high-quality care. Our financial representatives help people plan how they can afford their preferred type of care and understand what’s covered or paid out-of-pocket.
“Through Prudential’s preferred panel hospital partnerships, we give our policyholders quality care and greater cost certainty as fees are agreed upfront, and our concierge officers are on-site at the hospital to clarify policy queries. These are all vital elements to a positive patient journey and experience.
“Health crises can hit when we least expect it, so our goal is simple. Provide patients in Singapore the confidence and certainty to seek the right healthcare when and where they need it most.”
About the report
“Patient voices Singapore: towards more informed and seamless care” is an Economist Impact report, commissioned by Prudential, and examines how people in Singapore experience healthcare. The analysis was based on a survey of 1,024 adults aged 18 to over 80 years old in the country between April and May 2025, and includes insights from three local experts.
The full report can be accessed here.
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The issuer is solely responsible for the content of this announcement.
About Prudential Assurance Company Singapore (Pte) Ltd (Prudential Singapore)
Prudential Assurance Company Singapore (Pte) Ltd is one of the top life and health insurance companies in Singapore, serving the financial and protection needs of the country’s citizens for 94 years. The company has an AA- Financial Strength Rating from leading credit rating agency Standard & Poor’s, with S$57.7 billion funds under management as at 31 December 2024. It delivers a suite of well-rounded product offerings in Protection, Savings and Investment through multiple distribution channels including a network of more than 5,400 financial representatives.
Media OutReach
JETCO Connect 2.0 drives Johor – Singapore collaboration to create new tourism offerings
Tourism businesses and industry partners invited to collaborate with JETCO as Visit Johor 2026 gathers momentum.
SINGAPORE – Media OutReach Newswire – 12 August 2026 – Following the successful launch of JETCO Connect in 2025, Johor Economic, Tourism and Cultural Office Singapore (JETCO) is taking the next step with JETCO Connect 2.0, shifting the focus from introducing Johor’s tourism offerings to fostering cross-border collaboration.
As Visit Johor 2026 invites visitors to discover Johor through its diverse mix of cultural, nature, food and island experiences, JETCO Connect 2.0 focuses on the work behind the scenes – bringing together tourism stakeholders to develop and package these experiences into compelling travel offerings for the Singapore market.
Organised in collaboration with Tourism Johor and Tourism Malaysia, JETCO Connect 2.0 brings this collaboration to life through a series of activities:
- 12–13 August – Familiarisation (FAM) Trip: Around 40 Singapore travel trade representatives, including travel agents, inbound operators, golf specialists and media, will explore Johor’s heritage, culture, eco-tourism, sports and urban attractions through a curated familiarisation programme.
- 13 August – Tourism Product Development Workshop: Around 80 participants from Johor and Singapore will work together to develop tourism packages across themes such as heritage and culture, gastronomy, eco-tourism, sports tourism, golf, halal experiences and island tourism for the Singapore market.
- 19 August – Partner Networking Session: JETCO leaders will reconnect with local operators in Singapore to present the tourism concepts developed during the workshop and discussion plans to bring them to market.
Redefining the Road Trip
One notable project that materialized from past discussions is Elevating Road Trip to Desaru. For years, the pristine beaches of Desaru Coast have beckoned Singaporeans seeking a quick, luxurious escape. The rise of world-class resorts has transformed the area into a premier destination. However, a glaring gap remained in the travel experience: the journey itself often lacked the refinement expected by guests bound for five-star accommodations.
Come 1st September 2026, the SVIP 27-Seater Daily Coach service will be launched. The 27-seater provides spacious seating, is equipped with individual USB charging point and offers strategic departure points from Tampines, Suntec City and Jurong East. From 01 Sep 2026 – 31 Oct 2026, bookings will be at $45/pax ($10 upgrade fee waived). More details can be found in Annex.
As JETCO continues to strengthen tourism links between Johor and Singapore, it welcomes tourism businesses, attractions, hotels, travel operators, industry associations and destination partners interested in exploring future collaborations.
Annex
The new SVIP fleet addresses the common pain points of overland travel, focusing entirely on passenger comfort and convenience.
Key Features of the SVIP Experience:
* Spacious Seating: The 27-seater configuration ensures ample legroom and personal space, a significant upgrade from standard, densely packed coaches. The seats are designed for relaxation, allowing travelers to start unwinding immediately.
* Modern Connectivity: Understanding the needs of the modern traveller, each seat is equipped with dedicated USB charging points. Whether you need to catch up on work, entertain the kids with a movie, or simply keep your devices juiced up for the weekend, power is always within reach.
Accessible Luxury: Strategic Departure Points
To cater to travelers across the island, the daily service operates from three strategically chosen departure points in Singapore:
1. Tampines: Serving the East, providing a convenient starting point for those living near Changi and the eastern heartlands.
2. Suntec City: Located in the heart of the city, offering easy access for urban dwellers and professionals heading straight from the office.
3. Jurong East: Ensuring that guests residing in the western part of Singapore have a hassle-free departure option without needing to cross the island first.
The issuer is solely responsible for the content of this announcement.
About JETCO
Johor Economic, Tourism & Cultural Office Singapore (JETCO) is a Johor State Government agency responsible for connecting Johor agencies with stakeholders in Singapore.
Established in 2021, JETCO plays a key role in promoting Johor’s economic opportunities, tourism offerings and cultural heritage while fostering partnerships between Johor and Singapore.
Through strategic initiatives and industry engagement, JETCO supports cross-border collaboration in line with key state initiatives such as the Johor-Singapore Special Economic Zone (JS-SEZ) and Visit Johor 2026.
For more information, visit jetcojohor.com.
Media OutReach
Allianz: Data center boom ushers in a new era of infrastructure risks and opportunities for insurers
Resilience must be central to data center operations
The sector’s biggest constraints are increasingly physical rather than financial. Competitive advantage is increasingly determined by access to electricity, grid connections, permitting, specialized equipment and skilled labor. In the US alone, the construction industry faces a shortage of around 439,000 skilled workers, while an estimated 349,000 additional workers may be needed in 2026. Climate resilience is increasingly a strategic consideration rather than an operational afterthought. Around 79% of global data center capacity is already located in areas exposed to heightened natural catastrophe risk, while 54% is exposed to chronic heat and drought stress. Some of the fastest-growing AI infrastructure markets are also among the most climate-exposed, including Northern Virginia, US, Johor in Malaysia, and Marseille, France. Acute flood, wildfire and wind exposure is highest in the Americas, affecting 86% of capacity, while chronic heat and drought stress is greatest in Asia Pacific, where 89% of capacity is exposed.
Global data center insurance market will more than double by 2030
Insurance is evolving alongside the sector. As data centers assume a more critical role in infrastructure, comprehensive insurance cover has become a prerequisite for financing many large-scale AI infrastructure projects. Construction costs for a single AI campus can exceed US$20bn, with insured values rising substantially once high-performance computing equipment is installed. The global data center insurance market is projected to grow from around US$11bn today to more than US$24bn by 2030, reflecting rapid capacity expansion, rising insured values and increasing operational complexity. Demand is expected to extend beyond traditional property cover towards integrated solutions spanning construction, engineering, property, business interruption, cyber and liability, while also creating new opportunities in areas such as energy resilience, operational continuity, and technology risk.
Risk and claims trends: fire drives severity; water damage frequency
Allianz Commercial analysis of insurance industry data center-related claims shows that fire is the leading driver of loss severity, accounting for well over 50% of around €700mn (US$800mn) worth of losses. Natural catastrophe activity ranks second, followed by willful acts, which include crime and cyber incidents, followed by power failure. Water damage is the most frequent cause of data center claims, followed by willful acts, fire, and equipment breakdown. Business interruption is the primary driver of claims severity by line of insurance, highlighting the significant financial impact of operational downtime.
The data center risk profile is changing as facilities become larger, more complex, and more increasingly interdependent. Hyperscale and colocation of campuses can bring together multiple tenants, construction works, servers, supporting utilities and on-site infrastructure in one physical or operational space. A single event can therefore trigger claims across property, construction, business interruption, liability, cyber, and financial lines. Real-life claims case studies show that in hyperscale facilities, damage to external cooling systems, hot works-related fire damage, and a delay in start-up caused by power disturbances have each resulted in losses in the US$50mn to US$100mn range.
“For insurers, the key question is not only the value of the building, but the concentration of value and dependency inside and around it. Power, cooling, batteries, fiber routes, testing and commissioning, and business continuity planning are all part of the same risk picture. Effective risk mitigation must begin early and continue throughout the data center lifecycle. Resilience must be designed in from the earliest planning stage,” explains Christian Kolbe, Global Head of Construction Claims at Allianz Commercial.
Clarity between policies essential to avoid ambiguity
Data center projects encompass different project phases with several stakeholders and interests involved, which can create complications. During the construction phase, stakeholders include the owner, developer, contractor, and subcontractors, whereas in the operational phase, the stakeholders include the owner-operator, and potentially multiple tenants or end users. For example, different policies could respond to a hot works-related fire resulting in damage to a data center nearing completion, and this would impact different stakeholders.
“Clarity is critical with an insurance claim,” says Charlotte Field, Regional Head of Short-tail Claims, Asia, at Allianz Commercial. “Clearly documented handovers are essential between your construction all-risk policy and operational policy. There must be no ambiguity about practical completion, in order to avoid disputes over which policy responds to a particular event and the extent of cover.”
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https://commercial.allianz.com/
financial strength, and network of the world’s #1 insurance brand, we work together to help our customers prepare for what’s ahead: They trust us in providing a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and Multinational services as well as seamless claims handling. Allianz Commercial brings together the large corporate insurance business of Allianz Global Corporate & Specialty (AGCS) and the commercial insurance business of national Allianz Property & Casualty entities serving mid-sized companies. We are present in over 200 countries and territories either through our own teams or the Allianz Group network and partners. In 2025, the integrated business of Allianz Commercial generated around €17.3 billion in gross premium globally. https://commercial.allianz.com/
Media OutReach
Shama Responds to the Rise in Multi-City Living Among Today’s Professionals, Elevating Every Stay Beyond Accommodation with ‘The Joy of Living’
Shama, the serviced apartment brand under ONYX Hospitality Group, a leading management company for hotels, resorts, serviced apartments and luxury residences across the Asia-Pacific region, responds to this evolving way of life through its ‘The Joy of Living’ philosophy. Shama believes that a fulfilling stay comes not only from a well-connected location, but also from an environment that enables guests to live and follow their daily routines in a way that feels true to who they are. Guests are also encouraged to experience the character of each neighbourhood and connect naturally with the surrounding community through a warm, friendly atmosphere and a genuine sense of belonging from the first day of their stay. This reflects Shama’s role as more than accommodation: it is a living space that helps each day unfold smoothly and meaningfully.
This philosophy is reflected across Shama properties in Thailand and overseas. Each is located in a neighbourhood with convenient connections to business districts, leading hospitals, international schools, public transport and key lifestyle destinations, and is surrounded by local restaurants, cafés, shops and communities. Guests can settle naturally into the rhythm of local life, whether staying for a few weeks, several months or many years, or moving to begin a new chapter in a different city.
In Thailand, for those looking to escape the bustle of the city while remaining within easy reach of Bangkok’s business districts, Shama Yen-Akat Bangkok offers the charm of a peaceful residential neighbourhood surrounded by local restaurants, shops and an established community. With convenient connections to Sathorn, Silom and Rama III, guests can enjoy a more relaxed pace of life while balancing work, leisure and everyday living. The property is also pet-friendly.
For those whose daily lives combine work with living in the heart of the city, Shama Lakeview Asoke Bangkok presents another side of city-centre living. Located in Asoke, one of Bangkok’s main transport hubs, the property is well connected by both BTS Skytrain and MRT, making everyday journeys easy and efficient. It is also surrounded by the Queen Sirikit National Convention Center, Terminal 21 and The EM District, while views over Benjakitti Park provide welcome moments of calm amid the energy of the city. The property is therefore well suited to business travellers, executives and families seeking the convenience of life in central Bangkok.
Meanwhile, Shama Sukhumvit Bangkok captures the energy of city-centre living, surrounded by restaurants, shopping destinations and key business districts. Its proximity to Bumrungrad International Hospital also makes it an ideal choice for guests travelling to Bangkok for work, health checks or time with family.
By contrast, Shama Sukhumvit 101 Bangkok offers a calm, welcoming residential atmosphere in the outer Sukhumvit area, which has been designated as one of Bangkok’s Creative Districts. Close to Cloud 11 and True Digital Park, hubs for young professionals and start-ups, the property offers convenient access via the BTS Skytrain and expressway. It is ideal for guests seeking a balance between work, relaxation and life in a warm, connected community, clearly reflecting Shama’s ‘Connected Neighbourhood’ philosophy.
For guests travelling to Bangkok for medical treatment or a temporary work assignment, Shama Petchburi 47 Bangkok offers comfort and convenience in a quiet yet well-connected residential neighbourhood. Located next to Bangkok Hospital and just five minutes from Phetchavej Hospital, it also provides easy access to Rama IX, Thonglor and Ekkamai. Guests can enjoy a relaxed way of life in peaceful surroundings while remaining close to the city’s main business districts.
Meanwhile, Shama Ekamai Bangkok offers a different perspective on urban living in the vibrant neighbourhoods of Ekkamai and Thonglor, surrounded by popular restaurants, cafés and lifestyle destinations. Despite its prime location, the property provides a peaceful, private retreat amid lush greenery, just minutes from the energy and convenience of Ekkamai and Sukhumvit. It also invites guests to discover the character of the local community, learn about the neighbourhood’s way of life and experience a genuine connection with the people who live there.
In addition, every Shama property offers Shama Social Club and Shama Friends, two lifestyle programmes that give guests opportunities to meet, share experiences and build relationships with neighbours and the surrounding community. By gradually becoming familiar with the people and everyday life of each neighbourhood, guests can feel part of the community from the very first day of their stay.
Creating experiences for diverse ways of life reflects ONYX Hospitality Group’s ‘More of What You Love’ philosophy, which focuses on delivering hospitality that meets the needs of travellers across different lifestyle segments. Through a portfolio of distinctive brands, ONYX elevates each stay beyond accommodation with benefits from ONYX Rewards, dining experiences from ONYX Dining, and services that connect guests with local people, communities and destinations, making every journey more meaningful.
As ONYX Hospitality Group marks its 60th anniversary, the company continues to develop its brands and guest experiences, offering a wider range of choices to meet the evolving needs of today’s travellers. Shama, meanwhile, continues to strengthen its role as more than a place to stay by creating spaces that connect people with local communities and fill every stay with the joy of everyday living under its ‘The Joy of Living’ philosophy.
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The issuer is solely responsible for the content of this announcement.
About ONYX Hospitality Group
ONYX Hospitality Group, a reputable force in the Asia-Pacific hospitality industry, operates a collection of comprehensive yet complementary brands – Amari, OZO, Shama and Oriental Residence – catering to the distinctive needs of discerning business and leisure travellers across the region where it has deep expertise. In addition to its brand portfolio, ONYX Hospitality Group also operates additional hospitality services across spa and food & beverage. With six decades of management experience, the company extends its innovative solutions throughout the region, upholding internationally recognised standards and ensuring optimal operational manoeuvrability. By fostering enduring relationships with like-minded business partners, ONYX Hospitality Group delivers unparalleled experiences in a dynamic and competitive market, meeting the ever-evolving demands of travellers.
More information: www.onyx-hospitality.com
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