By Modupe Gbadeyanka Salesforce has introduced a chatbot with the ability to understand and take action on a broad range of service issues without pre-programmed scenarios....
Salesforce, the global leader in AI CRM (Customer Relationship Management) has showcased the transformative power of its latest AI and cloud-based solutions to customers, partners and...
By Modupe Gbadeyanka An innovative solution to help government employees automate administrative tasks and provide faster service to constituents has been introduced by Salesforce. The trusted...
Salesforce’s new digital skills survey shows that the vast majority of global workers think skills are more important than education qualifications or career background. Most people leaders (98%)...
By Modupe Gbadeyanka A new customisable, conversational, and generative AI assistant for CRM, Einstein Copilot, has been launched by Salesforce. The system was unveiled at the...
By Modupe Gbadeyanka A new solution to help electric, gas, and water utilities increase customer participation in clean energy programmes has been introduced by Salesforce. The...
Salesforce has launched Slack AI, a trusted and intuitive generative AI experience available natively in Slack, where work happens. Customers can easily tap into the collective...
By Linda Saunders As businesses look to transform the AI world, the demand for AI and automation tools is growing, intensifying the pressure on IT teams...
The 2023 holiday shopping season saw the highest average discount rate since 2020 and an increase in AI-influenced purchases. Based on the digital shopping activity of...
By Modupe Gbadeyanka Salesforce and Amazon Web Services (AWS) have expanded their strategic partnership, deepening product integrations across data and artificial intelligence (AI). The new and...
