9mobile Engages Subscribers for Feedback

December 2, 2020
9mobile subscribers

By Ahmed Rahma

Recently, a customer-friendly telecommunication company, 9mobile, engaged some of its subscribers Kano State through a Customer Forum.

The event, which took place on November 22, 2020, gave the company the opportunity to know where it was doing well and the areas it could better.

This was because, at the Customers Forum, the users of the network shared their experiences, asked questions and commended 9mobile for providing superior products, services and customer experiences.

The network team, led by the Chief Commercial Officer, Stjepan Udovicic; Executive Director of Regulatory & Corporate Affairs, Abdulrahman Ado; Director of Customer Care, Ehimare Omoike; Director, Sales, Oluwatosin Olulana among others, fielded questions and provided on-the-spot resolutions to most of the concerns raised by customers.

Chief Commercial Officer, Stjepan Udovicic, explained that the forum was designed to gain feedback from its subscribers in the city to serve them and continuously meet their communication needs.

Udovicic said, “This forum is very important for us. We want to know what you think about the company, the brand, and what you think about our product and services because we are eager to evolve.

“9mobile is transforming; we are planning substantial changes in the company, but to make these changes right, we need to listen to our customers.”

Also commenting, Director, Customer Care, 9mobile, Ehimare Omoike, thanked the customers for turning out in their numbers, explaining that the forum was important for 9mobile ahead of its planning season.

Omoike said, “We thought it would be nice to come here to feel the pulse of our customers, hear from you as we go into our planning season, to look at how best to serve our customers here in Kano.

“The customer forum is an initiative we started where we go to major cities to hear from our customers what the challenges are; what they expect from us as a network.”

The forum also featured raffle draw sessions where recharge cards and mobile phones were given out to lucky winners.

Samson Onwani, one of the attendees, commended 9mobile for recognising and appreciating the value of its customers by holding the forum.

He said, “I am happy that 9mobile recognized its customers.  I am also happy with the flow of the session, particularly the explanations on the different questions raised during the event.”

Onwani, who won a phone, added: “I feel happy because no gift is small. Any gift that comes to you should be appreciated, so I thank 9mobile for this gift.”

Rahma Ahmed

Ahmed Rahma is a journalist with great interest in arts and craft. She is also a foodie who loves new ideas. She loves to travel and would love to visit other African countries someday. She is a sucker for historical movies and afrobeat.

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