Technology
Comviva Wins ET-Government DigiTech Award
Comviva, the global leader in mobility solutions, announced that its payPLUS Unified Payment Acceptance solution has won the inaugural ET-Government DigiTech Award in the ‘Best Initiative in Digital Payments’ category.
The awards, hosted by The Economic Times, were presented during the DigiTech Conclave and Awards in Hotel Hyatt Regency, New Delhi. The event was held to announce the launch of ETGovernment.com and was chaired by Honorable Vice President of India, Shri M Venkaiah Naidu.
payPLUS Unified Payment Acceptance solution is a white-label platform that aims to simplify life of merchants and merchant acquirers at a time of increasing complexity in the digital payments world.
For merchants, payPLUS provides a single application for accepting multiple digital payments instruments such as cards, digital wallets, QR Code based payments, Unified Payments Interface (UPI) and Biometric payments like Aadhaar Pay across channels such as in-store, app & web. With a single application for multiple payment instruments, merchant just need to remember one username and password.
More importantly, payPLUS simplifies reporting and reconciliation. Merchant gets a single dashboard view of his sales through all digital channels allowing him to take quick and informed business decisions.
For merchant acquirers and banks, payPLUS provides a unified merchant & transaction management portal on the back end simplifying operations. payPLUS provides self on-boarding functionality, which significantly lowers the on-boarding cost and allows the merchant to start accepting payments by just downloading the app. payPLUS has been commercially deployed by one of the leading 4G mobile operators in India for their merchant app.
Speaking on the win, Srinivas Nidugondi, COO, Mobile Financial Solutions at Comviva said “We are delighted to receive the ET Government DigiTech award. We introduced the payPLUS Unified Payment Acceptance platform to make it easier for the merchants to manage multiple digital payment services and with the belief that technology should make things simpler not more complicated.
“The solution is getting good traction in the market as it unifies multiple digital payment instruments into single app and brings benefits to both the merchants as well as their acquirers. This win validates that payPLUS is a well thought through and right solution for today’s digital payment market.”
“In addition to payPLUS, Comviva is transforming the contactless payment experience in India through its mobiquity® Wallet product. mobiquity Wallet leverages Host Card Emulation (HCE) and Tokenization enabling banks to deliver quick and secure contactless payment experience to their consumers. HCE enables the customer to have a digital version of credit or debit card in mobile phone and use it at eligible POS machines, thus eliminating the need to carry the physical credit or debit card.
“Tokenization ensures that payments are carried out in a secure manner, as the actual card details are hidden while the transaction is being processed. In order to pay, the consumer has to wave their smartphone over a NFC-enabled merchant POS. mobiquity Wallet uses tokenization to make each and every transaction safe, generating a unique one-time use cryptogram, which is encrypted and sent to merchant’s point of sale device. As the card details are not shared during the transaction process, the transaction is highly secure.”
Comviva is one of the pioneers in contactless payments in India as it enabled a leading private sector bank to launch the country’s first HCE-based contactless payments in 2016.
Currently, Comviva is deploying mobiquity Wallet at one of the largest payment solutions provider in the country and is in talks with number of banks to enable them to launch HCE-based contactless payments. mobiquity Wallet is a multi-TSP (Token Service Provider) solution, readily integrated and certified for usage with Visa’s VTS and Mastercard’s MDES solutions, and provides support for any other TSP, using a single proprietary SDK, across devices including wearable devices.
Comviva is also in the process of providing support for other schemes like RuPay and American Express, to increase acceptability of the solution across more issuers and regions. The solution is also looking to support further use cases like in-app payments, consumer and merchant initiated QR payments, in its endeavor to make all forms of digital payments seamless and secure.
Technology
PIAFo Leads Urgent Push for National Dig-Once Policy
Key players across Nigeria’s digital economy, telecommunications, and infrastructure ecosystem are set for the National Dig-Once Policy Forum to champion a new course towards increasing Nigeria’s digital backbone network to 125,000km of fibre-optic infrastructure.
The event, which marks the 8th edition of Policy Implementation Assisted Forum (PIAFo), is a high-level industry dialogue aimed at accelerating the formulation and adoption of a National Dig-Once Policy as a critical enabler of safe, coordinated and cost-effective fibre infrastructure deployment in the country.
The forum, themed Accelerating Nigeria’s Digital Backbone: Dig Once Policy, Project BRIDGE and Strategies for Effective Fibre Deployment, is slated for Thursday, April 16, 2026, at Radisson Blu Hotel, Ikeja GRA, Lagos.
According to the organisers, Business Metrics Limited (BML), the introduction of the $2 billion Project BRIDGE initiative by the Federal Government to expand fibre infrastructure by an additional 90,000km from 35,000km to 125,000km by 2030 requires some new measures to ensure the successful implementation of the ambitious target and avoid mistakes of the past.
Industry stakeholders have identified that the success of a national connectivity backbone rollout depends largely on institutionalising a Dig Once Policy framework, which encourages the installation of fibre ducts and conduits whenever roads, railways, and other major public infrastructure are being constructed or rehabilitated.
According to industry data shared by the Nigerian Communications Commission, lack of such a framework is taking a toll on the telecoms sector and broadband drive as operators recorded over 50,000 fibre cut incidents across the country in 2024, with more than 60 per cent occurring during road construction and rehabilitation activities. These disruptions have resulted in billions of naira in repair costs, network outages, and service degradation.
Telecom operators in Lagos State alone said they spent over N5 billion in 2024 to repair and replace damaged fibre infrastructure in the state, while lamenting that the development continues to slow down network upgrade and expansion drive.
Beyond infrastructure damage, telecom operators also face challenges such as high Right of Way (RoW) charges, uncoordinated civil works, and repeated excavation of roads for fibre deployment.
PIAFo 8.0 aims to address these challenges by fostering collaboration among stakeholders responsible for planning, financing, constructing, and maintaining Nigeria’s digital infrastructure.
Specifically, the forum seeks to align federal, state, and local infrastructure planning around a unified Dig-Once framework; strengthen collaboration between telecom operators, infrastructure companies, and public works authorities; translate policy intentions into actionable guidelines and implementation timelines; and build stakeholder support for Project BRIDGE and complementary national fibre initiatives.
Speaking about the event, Team Lead at Business Metrics Limited, Omobayo Azeez, said Nigeria is being denied access to the robust connectivity it should derive from up to eight high-capacity undersea cable networks landed on its shores because of difficulties around terrestrial fibre infrastructure expansion.
“The Project BRIDGE initiative should excite everyone because of its ambitious targets. But for those who understand the operating terrain and why it took the industry over 20 years to achieve around 35,000km of fibre network that the country currently operates for broadband connectivity, the project calls for a major shift in execution approach with the adoption of a National Dig-Once Policy as the starting point.
“PIAFo, now in its 8th edition, is again serving as the viable platform for representatives from government ministries and agencies, senior telecom executives, infrastructure companies, data centre operators, equipment manufacturers, state governments, and industry associations to chart the way forward.”
The forum will feature keynote addresses, expert panel discussions, and strategic networking sessions designed to drive pragmatic outcomes that will accelerate Nigeria’s journey toward a resilient and inclusive digital economy.
Technology
Nigeria, Finland Strengthen Ties on Digital Economy
By Adedapo Adesanya
The Nigerian government and the Republic of Finland have formalised a strategic partnership on digitalisation and innovation, signing a Memorandum of Understanding (MoU) aimed at expanding economic activities and strengthening cooperation in the digital sector.
The agreement was signed in Abuja by the Minister of Communications, Innovation and Digital Economy, Mr Bosun Tijani, and Mr Jarno Syrjälä, Under‑Secretary of State (International Trade) at Finland’s Ministry for Foreign Affairs.
According to a statement from the Special Assistant on Media and Communications to the communications minister, Mr Isime Esene, the MoU will establish a framework for collaboration across key areas, including digital government, emerging technologies, digital public infrastructure, cybersecurity, innovation ecosystems, and capacity building.
Mr Tijani described the signing as “an important step in strengthening the partnership between both countries as we work to build a more inclusive, innovation-driven digital economy.”
“This agreement is a significant next step following our engagements in Helsinki in February, where we met with key stakeholders, including Finnvera and Finnfund, and held productive discussions on advancing collaboration around digital infrastructure, the Data Exchange Platform, and opportunities for Finnish participation in Project Bridge.”
The Minister emphasised that the partnership would “unlock meaningful opportunities for both countries, enabling us to leverage digital transformation as a catalyst for sustainable growth and shared prosperity.”
Echoing this optimism, Mr Syrjälä said: “Finland is very pleased to deepen its partnership with Nigeria in building resilient, secure, and human‑centric digital societies. Digitalisation is at its best when it empowers people, strengthens trust, and creates new opportunities for innovation.”
“Nigeria is a key partner for Finland in Africa, and this MoU provides a strong basis for concrete cooperation between our governments, institutions, and private sectors. Together, we can advance digital solutions that are interoperable, future‑fit, and beneficial to both our nations,” he added.
Technology
Meta Launches AI Support Assistant on Facebook, Instagram
By Aduragbemi Omiyale
New Artificial Intelligence (AI) tools designed to provide support for users of its applications have been launched by Meta.
The AI Support Assistant will work on the Facebook and Instagram apps, the company said in a statement.
The tools will help users to receive reliable and action-oriented assistance when needed.
In December, the Meta AI support assistant, a tool designed to provide reliable, 24/7 support for nearly any support issue at any time, was previewed.
Now, Meta is rolling it out globally on the Facebook and Instagram apps for iOS and Android, and within Help Centre on Facebook and Instagram on desktop, with even more capabilities and ways to help.
The new Meta AI support assistant is designed to help resolve account problems from start to finish. It offers answers for any question, like notification settings or new features, and can also take action for users on a growing set of requests directly within Facebook and, in the future, on Instagram.
The feature can report scams, impersonation accounts, or problematic content, make it easier to see why content was taken down, provide appeal options, track what happens next, manage privacy settings, reset passwords, and update profile settings.
The Meta AI support assistant can respond to requests typically in under five seconds, dramatically reducing wait times compared to traditional help centre searches or seeking answers on external websites.
“The Meta AI support assistant is a major step in our work to deliver stronger support on our apps. In fact, among people who have provided feedback, the majority report a positive experience with the Meta AI support assistant. It’s rolling out now in all languages supported by Facebook and Instagram for support topics.
“We’re continuing to invest in AI- powered tools to make support more accessible, reliable, and effective — and we’ll keep evolving the Meta AI support assistant as more people use it and as the technology advances, so it continues to improve over time,” the organisation disclosed.
Meta has also deployed AI to improve content enforcement to help users reduce the chance that scammers trick people into giving away their login details, ultimately finding and mitigating 5,000 scam attempts per day that no existing review team had caught before.
Meta said over the next few years, it would be deploying these more advanced AI systems across its apps once they consistently perform better than its current methods of content enforcement, transforming its approach.
“As we do this, we’ll reduce our reliance on third-party vendors for content enforcement and focus on strengthening our internal systems and workforce.
“While we’ll still have people who review content, these systems will be able to take on work that’s better-suited to technology, like repetitive reviews of graphic content or areas where adversarial actors are constantly changing their tactics, such as with illicit drug sales or scams,” it stated.
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