Technology
Salesforce Unveils Conversational AI Assistant Einstein Copilot
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By Modupe Gbadeyanka
A new customisable, conversational, and generative AI assistant for CRM, Einstein Copilot, has been launched by Salesforce.
The system was unveiled at the Mobile World Congress in Barcelona, Spain, and it will use adequate company data to generate useful responses.
The Einstein Copilot enables Salesforce customers to generate responses using their private and trusted data, while maintaining strict data governance and without requiring expensive AI model training.
As a result, Einstein Copilot can answer questions, summarise content, create new content, interpret complex conversations, and dynamically automate tasks on behalf of a user, all from a single, consistent user experience embedded directly within Salesforce’s AI CRM applications.
This is made possible by combining a conversational UI, a foundational large language model, and trusted company data that enables Salesforce users to tap into the power of generative AI and interact with their applications in entirely new ways.
“AI is the single most important moment in the history of our industry. It will deepen customer relationships, increase productivity and drive higher margins at every company,” said Marc Benioff, Chair & CEO, Salesforce. “Our new Einstein Copilot brings together an amazing intuitive interface for interacting with AI, world-class AI models and above all deep integration of the data and metadata needed to benefit from AI. Einstein Copilot is the only copilot with the ability to truly understand what is going with your customer relationships.”
Einstein Copilot grounds its responses with trusted business data from Data Cloud to provide the necessary context for the highest quality outputs. This allows Einstein Copilot to generate more precise and tailored responses based on trusted company data.
It comes with a library of out-of-the-box actions – pre-programmed capabilities, automated responses, or business tasks performed by Einstein Copilot – that the AI can perform for the user when prompted.
Actions can be combined to execute dynamic multi-step plans. For example, a customer service agent can ask Einstein Copilot to close a case and open a sales opportunity or sell an add-on, and Einstein Copilot will understand the user’s intent and can execute the task — or tasks — in the flow of the service experience. With Einstein Copilot there are no silos between applications or data.
Technology
Best Practices for Keeping Your CMS Updated and Secure
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A Content Management System (CMS) drives many websites as it offers the best creation, maintenance, and deployment of digital content for an expanding enterprise. However, CMS can be an issue if not regularly updated or if security patches are bypassed. When hackers realize a CMS version is vulnerable, they attempt to breach it, gaining entry into a system to steal information or shut down a website.
A secure and reliable headless CMS requires constant updating, specific log-in and access, and continuous monitoring. Thus, a business that requires a secure CMS will ensure that client information is kept private, the experience is overall more seamless, and compliance is easier. This article outlines all the necessary updates and security patches to keep a secure and reliable CMS.
Regularly Updating CMS Core, Plugins, and Themes
One of the quickest ways to eliminate security vulnerabilities is by keeping the headless CMS core software and plugins/themes up to date. Developers are always updating for security vulnerabilities, enhancements of functionality, and added features. Failing to keep current opens a portal of exploitation for sites that developers have already fixed, making these sites low-hanging fruit for hackers. For example, if a retail business has a WordPress CMS for its website, and the WordPress CMS is outdated, it opens the site to being hacked.
There are WordPress fail issues that have not yet been addressed, which give hackers the chance to enter the system and add in malware. If a site has a lot of pending updates, many security vulnerabilities can be prevented. By checking often or setting up automatic updates, any business will have the most secure system possible. In addition, plugins or themes that are no longer supported by developers are ones to avoid as well. An unsupported plugin—with or without updates is a vulnerability, and it should be changed for something that gets consistent updates.
Strengthening Authentication and Access Control
A headless CMS such as the one that Storyblok provides usually has multiple users with different access levels. From administrators and editors to simple content creators, everyone can be a guest on the CMS. However, without access controls, a standard user can be granted administrative privileges either accidentally or on purpose and delete information or leave the CMS open for attack or intentional editing. Access control authorization relies on authentication. The ultimate protection for a CMS is multi-factor authentication. Multi-factor authentication reduces the likelihood of an account being compromised because it requires another form of validation aside from a username and password.
These can include one-time passwords or biometric fingerprints. Furthermore, implement super admin access to only what is necessary. If many team members need access to a project, role-based access (RBAC) gives everyone access only to what their job requires. The fewer the super admin accounts, the fewer the chances of insider threats and accidental security misconfiguration. Furthermore, the company should have password policies in place to require complicated passwords capitalization, numbers, special characters and employees should be educated on changing their passwords regularly. The chances of credential compromise are minimized with password managers.
Using Secure Hosting and Encrypted Connections
A headless CMS is only as good as its hosting. Should a company choose a reliable hosting service that includes security (firewalls, DDoS protection, malware scanning along with proper backup solutions), the company can maintain a secure level from the very beginning. On the other hand, unreliable hosts are vulnerable and subject to server-level attacks, which leave a site vulnerable to hacks and shutdowns. Another major component of security is a Secure Socket Layer (SSL) certificate, which protects all information sent from users to the site from prying third-party eyes.
With SSL encryption, this allows a company to avoid handing over to hackers any passwords, compromised personal information, or credit card numbers during those vulnerable transactions. Companies that deal with sensitive customer information needing additional security may opt for a managed hosting service with built-in, automated security management. Managed hosting services are more likely to secure vulnerabilities, watch for nefarious activity, and perform security hardening so these companies don’t have to delegate duty.
Conducting Regular Security Audits and Vulnerability Assessments
Regular security audits and vulnerability scans uncover vulnerabilities in a headless CMS before a hacker gets the chance to exploit them. Security audits ensure correct user permissions, potential database corruption, and server configurations so that no unintended levels of access exist. For example, a content-managed eCommerce site should assess how often rogue administrators can access the CMS via security audits to avoid malicious penetration that could lead to poor choices. Thus, a content-managed eCommerce site wants to ensure that accidental charge transactions do not happen on the checkout function, so a vulnerability scan is regularly required.
Security plugins within the headless CMS and external vulnerability scanning websites provide assessments of malware injections, brute force login attempts, and unnecessary file permissions. Furthermore, simply keeping an eye on the CMS logs to check for oddities, surprising login attempts, changes in core files, individuals visiting the admin panel when they should not be granted visibility would keep a company apprised of its security. An apprised awareness of security would avoid a lot of exploits from escalating into a massive cybersecurity event.
Implementing a Reliable Backup Strategy
Fail-safe backup solution. Even with the most secure CMS, there’s always a chance that a hack or malfunctioning headless CMS occurs or even a wipe happens accidentally. A backup solution that is fail-safe ensures that no matter what type of catastrophic security issue occurs on the site, it can be restored with ease and no major downtime. Backup should be automatic and regular, off-site or an encrypted cloud solution. This ensures that even if the primary server is hacked, nothing is lost. A backup solution should encompass full database, full file, and full configuration backups for the CMS to guarantee that everything is restorable when needed.
For example, a headless CMS-centric, news-driven site and a digital asset manager are hacked and all posts are erased. They’ll be restored in a flash unless the backup from last night is still there. These types of restorations need to be regularly tested to confirm they are there and up to date.
Securing API Integrations and Third-Party Extensions
Many CMS have third-party applications, payment processors, and other services via API integrations for extended functionality. However, these integrations are potential weaknesses that hackers can infiltrate without proper security protocols. All API integrations should require secure authentication encrypted API keys and OAuth tokens and unauthenticated services should never have unrestricted access to sensitive data. Furthermore, only externally developed plug-ins and extensions should be used and those created by trusted developers and extensively vetted; antiquated, unpoliced third-party applications can open disastrous loopholes.
Of course, being a financial center, a headless CMS for investment and sourcing and getting reputable user information should have all third-party APIs and financial integrations assessed for security compliance to prevent data leaks or accidental purchases. By assessing and strengthening these external integrations, companies reduce the risk that additional vulnerabilities will penetrate the CMS ecosystem from the outside.
Monitoring and Responding to Cyber Threats
Yet regardless of how bulletproof a site may be, the ideal method of learning about and addressing cybersecurity weaknesses will always be preemptive and responsive awareness. Thus, companies need to adopt further real-time security monitoring to be notified of nefarious actions, unauthorized logins, and breaches. For example, a retail website’s enterprise content management system should include intrusion detection systems (IDS) and web application firewalls (WAF) to prevent accidental access from those who don’t belong or to prevent interactions with bots.
In addition, a cyber incident response plan ensures that there are trained protocols for rapid response if a breach were to happen. For instance, an incident response plan dictates that one must quarantine affected machines, roll back to backups, notify stakeholders, and determine how to prevent this from happening again. This level of understanding empowers organizations to be ahead of the game and mitigate as much destruction to their content management systems that cyber intrusions would create.
Conclusion
A maintained, safe CMS is not static. There are security updates, there is testing and debugging, and vulnerabilities are always there. Thus, for these enterprises that fail to secure their CMS systems, the chance for attacks is great resulting in breaches and costly downtime, which creates not only chaos in brand identity but in the company’s balance sheet. These measures minimize exposure and build a resilient, secure environment when organizations change default CMS files, update passwords, enhance server security, and engage in security audits.
Secure API integrations, knowledge of cybersecurity developments, and the ability to restore backups reliably, create a CMS more resistant to ever-increasing threats. A secure Content Management System essentially protects vital proprietary and customer data and keeps sites up and running with appropriate user confidence. Firms with a comprehensive Content Management System security strategy render their businesses transferable to the digital arena with more growth potential and less concern for cyber attacks.
Technology
Google to Position Nigeria as Prominent Technology, Innovation Hub
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By Aduragbemi Omiyale
Global tech giant, Google, has expressed its desire to collaborate with the federal government to position Nigeria as a prominent technology and innovation hub.
The tech firm intends to achieve this dream by leveraging Artificial Intelligence (AI) and digital transformation across industries.
Speaking during a meeting with President Bola Tinubu in France on Wednesday, the chief executive of Google, Mr Sundar Pichai, said, “Nigeria has an incredible opportunity to lead in AI and digital innovation in Africa.”
“Google is excited to continue working with the Nigerian government to create an ecosystem that fosters innovation and economic growth,” he added.
It was gathered that the partnership would use cloud computing and digital infrastructure to foster economic growth and enhance global competitiveness.
From the collaboration, both parties will expand digital infrastructure in the country and equip the workforce with essential digital skills for the future.
In addition, they intend to promote AI-driven research and innovation, encourage greater cloud adoption across various industries, and establish Nigeria as a key player in the global digital economy.
The prospect of this partnership excites Mr Tinubu, who said it aligns seamlessly with his administration’s Renewed Hope Agenda, centred on economic diversification through industrialisation, technology, and innovation.
The Federal Ministry of Communications, Innovation, and Digital Economy will provide strategic oversight, while the National Information Technology Development Agency (NITDA) will coordinate efforts alongside the private sector to ensure widespread and meaningful impact.
President Tinubu acknowledged Nigeria’s potential as a burgeoning global technology destination and expressed his commitment to fostering a business-friendly environment that attracts strategic investments from leading tech companies.
He appreciated Google’s ongoing involvement in Nigeria’s digital transformation and its contribution to opening new opportunities for businesses and young talents.
On his part, the Minister of Communication, Innovation and Digital Economy, Mr Bosun Tijani, described the collaboration as an important opportunity to accelerate Nigeria’s technological advancement and strengthen the digital economy.
He further stated that Nigeria is committed to ensuring that AI and digital transformation create tangible benefits for businesses and citizens across the country.
Technology
HabariPay’s Squad Seeks Entries from Young Innovators for Hackathon 2.0
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By Modupe Gbadeyanka
The payment fintech subsidiary of Guaranty Trust Holding Company (GTCO) Plc, Squad, operated by HabariPay, has urged young innovators to submit applications for the 2025 Squad Hackathon.
A statement from the company disclosed that Squad Hackathon 2.0 will take place from March 13 to 15, 2025, at the state-of-the-art GTCO Training Complex located at Tayo’s Plaza, Abeokuta, Ogun State.
Themed Finclusion Revolution: Unlocking Access, Empowering Communities, this 3-day event aims to spotlight how technology can address real-world challenges that limit access to financial services in underserved communities.
The hackathon will feature onboarding, team-building activities, brainstorming and hacking sessions, and solution development.
By providing a platform for university students and other tertiary institution participants to showcase their IT skills, the event fosters personal growth, professional development, and network-building.
Additionally, it serves as a stepping stone for young innovators to gain exposure, attract investment, and potentially bring their solutions to market.
The grand prize for the programme is N5 million for first place. The first runner-up will smile home with N3 million and the second runner-up will get N2 million, while the standout participants will have the exclusive opportunity to join the Squad Hackademy.
Launched in January 2024, Take on Squad Hackathon is designed to foster creativity, collaboration, and problem-solving skills among emerging tech talents.
Competing teams will leverage Squad’s advanced APIs to create scalable digital solutions that not only improve their immediate communities but also contribute to addressing wider economic and social concerns.
The second edition of the hackathon is expected to be even larger and more impactful, with expanded participation from universities across Nigeria and a broader range of impactful problem statements.
“The Take on Squad Hackathon reflects our core mission of empowering businesses and young innovators. We believe that the next big breakthrough in technology will come from young minds who are passionate about solving current and emerging universal challenges.
“At Squad, we are not just building cutting-edge payment solutions for our clients, but nurturing a culture of innovation and empowering the next generation of tech leaders in Africa,” the Managing Director of HabariPay Limited, Eduophon Japhet, stated.
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