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Why Integrating Apps, Democratising Automation Should be Cornerstone of Every IT Strategy

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Linda Saunders Integrating Apps

By Linda Saunders

As businesses look to transform the AI world, the demand for AI and automation tools is growing, intensifying the pressure on IT teams to deliver. This is especially true for the African continent.

IT leaders across Africa are grappling to establish the governance and processes required to master the basics with widening digital skills gaps, disconnected systems, and compliance concerns among their top concerns.

This is according to MuleSoft’s 2024 Connectivity Benchmark Report, which found that among 1,050 IT Leaders worldwide, 98% say they are facing challenges regarding digital transformation.

81% of IT Leaders report the persistence of data silos, and 72% cite the fragility of tightly coupled and highly dependent systems as the top challenge holding them back from AI adoption.]

For businesses looking to stay ahead in an AI-powered future, integration and automation will be essential. The role of the CIO and other IT leaders is becoming more critical than ever. The savviest business leaders are turning to their IT leaders to help drive their businesses’ AI strategy forward.

While 85% of IT leaders expect AI to boost developer productivity, they flag that both security and trust remain barriers to adoption. An additional 64% of IT leaders are concerned with ethical AI usage and adoption.

This includes establishing and communicating a clear strategy for execution that addresses both compliance and skills gap concerns.

Integration is the foundation for connected customer experiences

With the adoption of AI tools rising rapidly among the general public, demand for AI-first customer experiences will follow. Today’s customers have come to expect exceptional experiences supported by well-connected data through integrated systems.

Nearly three-quarters (70%) of customer experiences are now entirely digital, but only 26% of organizations report providing a completely connected user experience across all channels.

This is why a single, unified, and real-time view of every customer, at scale, is the intelligent heart of customer engagement. Across all industries, there’s a greater need for better integration to unify all structured and unstructured business data to power and deploy trusted, relevant AI across business functions.

While AI has the power to drive efficiency, it is dependent on integrated data, and it’s creating more complexity for integration strategies. Organisations have to balance nearly 1000 applications to create a cohesive experience for end users.

IT Leaders acknowledge that data silos and systems fragility are holding their companies back from AI adoption. Over 90% of IT leaders are experiencing integration issues.

A significant minority of organisations are architected for AI success, where only 2% report no significant barriers to utilising their data for AI use cases. Concerns around integration are twofold: the difficulty integrating generative AI features with other software systems and the need for integration between existing systems.

Organisations that have adopted an integration strategy have reported a vast array of benefits. From customer experience, more significant ROI, and automation implementation, integration positively impacts the organisation. Failure to close the gap between integrated/connected applications will prevent AI from meaningfully improving employee or customer experiences for most organisations for the foreseeable future.

Democratising automation and establishing data governance will unlock greater productivity

Automation remains a source of contention for IT leaders. IT relies on automation solutions to drive efficiency and provide business users with autonomy. According to McKinsey, current generative AI and other technologies have the potential to automate work activities that absorb 60 to 70 per cent of employees’ time today.

Yet IT teams are still largely responsible for governing and maintaining the automation process, and the workload that is required to implement solutions can counter the intended benefits.

To scale, automation solutions highlight an opportunity for business teams to self-serve and ease the burden on IT. As businesses increasingly look to automation to drive efficiency, APIs can become a powerhouse for productivity and revenue. IT leaders report that APIs allow them to drive agility and promote self-service (54%), increase productivity (48%), and even benefit business teams and help meet their demands (46%).

Managing and securing the data that underpins these APIs at scale has become increasingly complex. By establishing data governance – setting the rules or policies by which information is collected, managed, stored, measured, and communicated – companies can set the foundations for success.

With the right governance parameters in place, automation can be democratized, which would free up IT teams to tackle technology challenges with increased complexity.

With the support of the wider business, they can unlock the benefits of AI applications and data integration and governance, paving the way for a more productive, efficient AI-powered future.

Linda Saunders is Salesforce’s Director of Solutions Engineering for Africa

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Google Unveils AI Skilling Blueprint for Africa

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Google AI Skilling Blueprint for Africa

By Modupe Gbadeyanka

As part of broader Africa-focused Artificial Intelligence (AI) initiatives, Google has launched the AI Skilling Blueprint for Africa, designed to help governments build a future-proof workforce.

The programme provides governments with a comprehensive, step-by-step guide to formulate national skilling strategies. It focuses on developing three critical cohorts: AI Learners, who will gain foundational AI literacy; AI Implementers, professionals upskilled to integrate AI tools into their work; and AI Innovators, deep technical experts dedicated to building the next generation of AI solutions.

Africa is home to the world’s youngest and fastest-growing population. The continent shows immense potential for AI-driven economic growth.

However, new research highlights a significant challenge: while optimism for AI is exceptionally high, reaching 95 per cent in Nigeria and 76 per cent in South Africa, 55 per cent of firms across the continent report needing AI talent more than financing. Closing this skills gap is key to unlocking Africa’s opportunity.

Google’s Vice President of Government Affairs and Public Policy, Doron Avni, explained that, “The AI Skilling Blueprint provides a clear roadmap for governments to build the workforce of the future.

“By also investing in AI-ready data and expert local organisations and partners, we are helping build the interconnected ecosystem needed for a prosperous, AI-driven future for the continent.”

As part of its broader initiatives, Google also announced $2.25 million to support projects building trustworthy public data sets for AI by the UN Economic Commission for Africa (UNECA), the UN Department of Economic and Social Affairs (UN DESA) and PARIS21.

This contribution will help national statistical offices modernize their infrastructure and empower decision-makers with the reliable data they need to address challenges from food security to economic growth.

“For Africa to drive sustainable development, evidence-based policymaking is indispensable. This requires accessible, reliable, and AI-ready data.

“This effort is a crucial step forward. By building a Regional Data Commons, we can empower African institutions with the data and tools they need to make strategic choices that will drive growth and prosperity,” the Executive Secretary of the UN Economic Commission for Africa, Claver Gatete, said.

Finally, building on its $7.5 million Google.org Skilling Fund commitment, Google announced the first set of expert social impact organizations who will receive funding to execute on projects consistent with its skilling mission, including FATE Foundation and the African Institute for Mathematical Sciences (AIMS), which will embed advanced AI curricula into universities; and JA Africa and CyberSafe Foundation, which will advance crucial work in online safety and digital literacy.

“We are incredibly proud to partner with the African Institute of Management Sciences on the Advanced AI UpSkilling Project, with support from Google.org. This groundbreaking initiative is a direct response to the urgent need for deep AI competencies in Africa, empowering tertiary institutions, lecturers, and students in Nigeria, Ghana, Kenya, and South Africa.

“This strategic support aligns perfectly with FATE Foundation’s mission to foster innovation and sustainable economic growth across the continent, ensuring Africa is fully equipped to lead in the global technological future,” the Executive Director for FATE Foundation, Adenike Adeyemi, stated.

“We live in an age defined by rapid technological change and our mission at JA Africa is to ensure that African youth are not left behind. However, even as we engage our youth in more digital programs and encourage AI literacy, we are fully aware of the harmful effects of unchecked online exposure and, therefore, invest equally in protecting their data, physical safety and mental wellbeing.

“Through this support from Google.org, we will give young people the tools, knowledge, and confidence they need to navigate the digital world safely and responsibly,” the chief executive of Junior Achievement Africa, Simi Nwogugu, remarked.

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Zoho Updates All-in-One Business Software Platform Zoho One

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Zoho One Update

By Modupe Gbadeyanka

Global technology firm, Zoho, has enhanced its all-in-one business software platform known as Zoho One with improve security, and deeper intelligence across all over 50 applications.

The company improved the user interface, placing context at the centre of the user journey and removes traditional boundaries between applications.

Spaces now organise tools by purpose—such as Personal, Organisation, and Department-specific groups—enabling employees to access what they need without switching between apps. A centralised search bar spans the entire ecosystem, allowing users to find information or trigger workflows instantly.

An enhanced Action Panel provides a full view of upcoming meetings, unread messages, pending tasks, and other key updates, helping employees remain informed regardless of which app they are using.

The updated Dashboard consolidates data from Zoho and third-party apps into one central hub that can be customised using pre-existing or bespoke widgets.

The platform also introduced Vani, a new visual-first collaboration space that supports brainstorming, planning, and creation through diagrams, whiteboards, mind maps, and integrated video calling.

A central integrations panel enables administrators to monitor and configure all connections. Foundational integrations bring application-specific portals—Zoho or third-party—into a single unified portal. Practical tasks such as domain verification and authentication can now be configured more easily.

The new Smart Offboarding feature introduces outcome-based integrations, allowing organisations to transfer department ownership, manage employee device data, and determine data access rights within a single workflow, ensuring smooth transitions.

Also, Zia, Zoho’s AI assistant, is now accessible throughout Zoho One, providing unified intelligence that supports decision-making and improves productivity. Zia can aggregate and contextualise information from various platforms, including third-party systems such as Google Workspace, and present it as clear, actionable insight.

Zia Hubs, the platform’s intelligent content management system, now has a dedicated space where contracts, meeting recordings, and other important assets are automatically organised. Through Zia Search, employees can quickly surface relevant information without navigating multiple locations.

In addition, Ask Zia, available from the bottom toolbar, enables prompt-based searches across Zoho One, providing quick visibility into schedules, tasks, recent interactions, and other key details.

Commenting on the changes, the Country Head for Zoho Nigeria, Mr Kehinde Ogundare, said, “The Zoho One update reflects how work has evolved from using individual applications to operating within a unified platform.

“Zoho One customers are not simply licensing apps; they are choosing a solution that allows Zoho to handle the technology while they focus on productivity. The enhancements announced today deliver a cohesive experience built on unified integrations, context, and data.”

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MTN Nigeria Introduces Speed-Based Unlimited Broadband Data Plans

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MTN Cloud Accelerator

By Aduragbemi Omiyale

The unlimited data market in Nigeria is getting more robust with MTN Nigeria joining the fray.

The company, in a statement, said it has launched its Unlimited Broadband Data plans powered by 5G technology.

The new plans are available in speed-based variants of 50Mbps and 100Mbps, designed to cater to a wide range of users and smart homes.

New customers that purchase a 5G router will enjoy a welcome bonus offer of unlimited data for the first 30 days, allowing them to experience the Power of Unlimited 5G!

It aims to convert interest into subscription through immediate incentives such as attractive bundles and device tie-ins, offering exclusive deals on 5G routers to ease the transition for new users.

MTN Nigeria said its new Unlimited Broadband Data plans were tailored to resolve major frustrations faced by Nigerian internet users, capped data volume limits, high costs, and unstable connectivity.

The new proposition is positioned by the company as a transformative product intended to support high-demand users, from streamers and gamers to households and businesses requiring uninterrupted connectivity.

The unlimited broadband data plans focus on providing the necessary high-speed infrastructure to support contemporary Nigerian digital demands and enable customers to Stay Limitless. This includes guaranteeing the stable connection required for virtual meetings and large file transfers, crucial for remote work and digital lifestyle expressions. It also aims to facilitate uninterrupted online learning, high-definition streaming, and professional online gaming.

The technology company is differentiating its plan by highlighting the capabilities of its network, promising lightning-fast speeds and ultra-low latency, a direct response to the pervasive problem of connection lag and buffering.

Furthermore, the network will offer affordable and flexible options, designed to cater to diverse economic segments, ensuring accessibility for both individuals and households.

Customers interested in the new Unlimited Broadband Plans can access them by dialing *461*1#, on MyMTNApp, MTN eShop, MTN website, visiting any authorised retail store, or by speaking with an agent to enquire about available packages.

“We’re building a broadband experience for everyday life; content creators, remote workers, gamers, students and households.

“Our focus is on speed, reliability, low latency, and affordability. Broadband is designed to deliver seamless connectivity that empowers Nigerians to thrive in the digital economy,” the Chief Broadband Officer of MTN Nigeria, Mr Egerton Idehen, stated.

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