Technology
Why Integrating Apps, Democratising Automation Should be Cornerstone of Every IT Strategy
By Linda Saunders
As businesses look to transform the AI world, the demand for AI and automation tools is growing, intensifying the pressure on IT teams to deliver. This is especially true for the African continent.
IT leaders across Africa are grappling to establish the governance and processes required to master the basics with widening digital skills gaps, disconnected systems, and compliance concerns among their top concerns.
This is according to MuleSoft’s 2024 Connectivity Benchmark Report, which found that among 1,050 IT Leaders worldwide, 98% say they are facing challenges regarding digital transformation.
81% of IT Leaders report the persistence of data silos, and 72% cite the fragility of tightly coupled and highly dependent systems as the top challenge holding them back from AI adoption.]
For businesses looking to stay ahead in an AI-powered future, integration and automation will be essential. The role of the CIO and other IT leaders is becoming more critical than ever. The savviest business leaders are turning to their IT leaders to help drive their businesses’ AI strategy forward.
While 85% of IT leaders expect AI to boost developer productivity, they flag that both security and trust remain barriers to adoption. An additional 64% of IT leaders are concerned with ethical AI usage and adoption.
This includes establishing and communicating a clear strategy for execution that addresses both compliance and skills gap concerns.
Integration is the foundation for connected customer experiences
With the adoption of AI tools rising rapidly among the general public, demand for AI-first customer experiences will follow. Today’s customers have come to expect exceptional experiences supported by well-connected data through integrated systems.
Nearly three-quarters (70%) of customer experiences are now entirely digital, but only 26% of organizations report providing a completely connected user experience across all channels.
This is why a single, unified, and real-time view of every customer, at scale, is the intelligent heart of customer engagement. Across all industries, there’s a greater need for better integration to unify all structured and unstructured business data to power and deploy trusted, relevant AI across business functions.
While AI has the power to drive efficiency, it is dependent on integrated data, and it’s creating more complexity for integration strategies. Organisations have to balance nearly 1000 applications to create a cohesive experience for end users.
IT Leaders acknowledge that data silos and systems fragility are holding their companies back from AI adoption. Over 90% of IT leaders are experiencing integration issues.
A significant minority of organisations are architected for AI success, where only 2% report no significant barriers to utilising their data for AI use cases. Concerns around integration are twofold: the difficulty integrating generative AI features with other software systems and the need for integration between existing systems.
Organisations that have adopted an integration strategy have reported a vast array of benefits. From customer experience, more significant ROI, and automation implementation, integration positively impacts the organisation. Failure to close the gap between integrated/connected applications will prevent AI from meaningfully improving employee or customer experiences for most organisations for the foreseeable future.
Democratising automation and establishing data governance will unlock greater productivity
Automation remains a source of contention for IT leaders. IT relies on automation solutions to drive efficiency and provide business users with autonomy. According to McKinsey, current generative AI and other technologies have the potential to automate work activities that absorb 60 to 70 per cent of employees’ time today.
Yet IT teams are still largely responsible for governing and maintaining the automation process, and the workload that is required to implement solutions can counter the intended benefits.
To scale, automation solutions highlight an opportunity for business teams to self-serve and ease the burden on IT. As businesses increasingly look to automation to drive efficiency, APIs can become a powerhouse for productivity and revenue. IT leaders report that APIs allow them to drive agility and promote self-service (54%), increase productivity (48%), and even benefit business teams and help meet their demands (46%).
Managing and securing the data that underpins these APIs at scale has become increasingly complex. By establishing data governance – setting the rules or policies by which information is collected, managed, stored, measured, and communicated – companies can set the foundations for success.
With the right governance parameters in place, automation can be democratized, which would free up IT teams to tackle technology challenges with increased complexity.
With the support of the wider business, they can unlock the benefits of AI applications and data integration and governance, paving the way for a more productive, efficient AI-powered future.
Linda Saunders is Salesforce’s Director of Solutions Engineering for Africa
Technology
Nigeria Trails Global Internet Shift as IPv6 Uptake Stalls at 5%—NCC
By Adedapo Adesanya
The Nigerian Communications Commission (NCC) has warned that Nigeria’s internet future is at risk, with IPv6 adoption stuck at just five per cent while global reserves of IPv4 addresses are completely exhausted.
Speaking at the inauguration of the Nigeria IPv6 Council in Lagos, the chief executive of the NCC, Mr Aminu Maida, described the moment as “a defining moment in Nigeria’s digital evolution,” but said major gaps remain.
IPv4 and IPv6 are two versions of the Internet Protocol (IP) addressing system. IP is a set of communication rules that provides data exchange over the Internet. His warning indicates that Nigeria is still relying on an obsolete internet addressing system, and unless it accelerates IPv6 adoption, it could face slower growth, higher costs, and reduced competitiveness in the digital economy.
“According to our 2026 approval measurements, Nigerians’ IPv6 adoption stands at approximately five per cent, while leading economies have surpassed that.
“Global IPv4 reserves are exhausted, while the rapid expansion of IT networks, IoT, cloud services and AI-driven applications has pushed the limits of legacy internet addressing,” Mr Maida said.
He stressed that the transition to IPv6 was no longer optional but “a strategic necessity for national competitiveness, security and economic sovereignty.” The council, established as a national chapter of the global IPv6 Forum in 2014, has led advocacy efforts over the past four years, but Maida said more coordinated action was required.
“This is not a task any single institution can accomplish alone. It demands collaboration among regulators, operators, enterprises, academia and consumers,” he stated.
He added that the NCC had signed a Memorandum of Understanding with an international partner for capacity building across the public sector, while some government agencies and private organisations have launched pilot IPv6 deployments.
The NCC EVC charged the newly inaugurated council members to deliver quarterly progress updates, drive capacity building with academic institutions, lead migration of government networks, and unlock industry investment in IPv6 infrastructure.
“The time for adoption and prioritisation of IPv6 deployments across your networks and platforms is now. “The decisions you make today will determine Nigeria’s digital competitiveness,” he added.
Speaking about the newly inaugurated Council, the National President of the IPv6 Council, Mr Muhammed Rudman, emphasised that Nigeria lagged behind in IPv6 adoption.
He said Nigeria’s internet readiness trailed global standards, with only about five per cent of internet users connected via IPv6 compared to a 40 per cent global average.
Mr Rudman noted that Africa’s average stands at six per cent, putting Nigeria below the continental benchmark despite its large digital economy.
He identified key challenges: the continued availability of IPv4 addresses in the AfriNIC region, lack of financial support for training, and no urgent push from ISPs because IPv4 still meets customer needs. “It doesn’t affect their bottom line,” he said.
Technology
Interswitch Retail Summit 2026: Rethinking the Playbook for Nigeria’s Retail Leaders
The Interswitch Retail Summit 2026 will convene on April 23, 2026, at the Lagos Marriott Hotel Ikeja, bringing together senior leaders across Nigeria’s retail ecosystem for a focused conversation on the future of commerce. The forum, themed “The Modern Retail Playbook: What Works, What’s Changing, What’s Next?”, is designed to foster meaningful, execution-driven dialogue among decision-makers and key industry stakeholders. At its core, the event aims to bridge the gap between insight and action in a rapidly evolving market.
Nigeria’s retail sector is undergoing a profound and inevitable evolution. The familiar structures that once defined how businesses operate, how customers engage, and how transactions are completed are steadily giving way to a more dynamic, technology-driven ecosystem. For many organisations, this shift has moved beyond theory into daily reality, where decisions around growth, efficiency, and customer experience must now be made within the context of constant change.
At the centre of this evolution is the growing influence of digital technology. Consumers are more informed, more connected, and more demanding than ever before. They expect seamless interactions, faster service, and consistent experiences across both physical and digital channels. Meeting these expectations requires more than incremental improvements; it calls for a fundamental rethinking of how retail operations are structured, delivered, and scaled.
Leadership, therefore, has taken on a more integrated and strategic role. Today’s Chief Executive Officers (CEOs), Chief Technology Officers (CTOs), and Chief Financial Officers (CFOs) are not just managing their respective functions; they are collectively responsible for navigating a new kind of business environment. Strategy, technology, and finance are no longer separate conversations; they intersect in ways that directly influence an organisation’s ability to compete and grow.
Across Nigeria, there are already clear signs of adaptation. Retailers are leveraging data to better understand customer preferences and tailor their offerings in real time. Payment solutions are becoming more seamless, reducing friction at checkout and enabling new forms of commerce. At the same time, partnerships across the ecosystem are unlocking efficiencies and opening new pathways for growth. Yet, while progress is evident, it remains uneven.
Many organisations are still grappling with how to translate emerging trends into practical strategies that deliver measurable outcomes. This underscores the importance of platforms that bring industry leaders together. When decision-makers exchange ideas, challenge assumptions, and learn from one another, the entire ecosystem benefits. It is through these shared conversations that best practices are refined, new approaches are tested, and meaningful progress is accelerated.
As a company with over two decades of experience enabling digital payments and commerce across Africa, Interswitch Group has seen firsthand how collaboration drives innovation. Its work across retail and the broader commerce ecosystem reinforces a simple but powerful reality: the most effective solutions are often developed through partnership. Whether it is integrating payment systems, improving operational efficiency, or enhancing customer engagement, the ability to work across boundaries is becoming a defining feature of successful organisations.
The timing of the forum is particularly significant. Nigeria’s economic landscape continues to evolve, presenting both challenges and opportunities for businesses. Rising operational costs, shifting consumer spending patterns, and increased competition are prompting organisations to rethink traditional approaches. At the same time, advances in technology are opening new possibilities for efficiency, scalability, and innovation. Navigating this dual reality requires a balanced approach, one that combines strategic foresight with disciplined execution.
Operational efficiency will be a key area of focus at the forum. In a competitive environment, the ability to streamline processes, reduce waste, and optimise resources can significantly impact performance. Technology plays a central role in enabling this shift through automation, improved visibility, and more informed decision-making. However, unlocking these benefits requires more than tools; it demands organisational alignment and strong leadership commitment.
The forum will also explore the future of retail in Nigeria, with a focus on emerging trends and their implications for business strategy. From the rise of omnichannel retailing to the growing importance of data-driven insights, the forces shaping the industry are increasingly interconnected. Understanding these dynamics is essential for leaders looking to position their organisations for sustained success.
Ultimately, the evolution of Nigeria’s retail sector is not a distant prospect; it is already underway. The question for business leaders is no longer whether they will be affected, but how they will respond. Will they take a proactive approach, seeking out insights and building the partnerships needed to thrive, or will they struggle to keep pace with change?
Platforms like the Interswitch Retail Summit 2026 offer a timely opportunity to choose the former. By bringing together the individuals shaping the future of retail, the forum creates space for learning, collaboration, and decisive action. In a rapidly evolving landscape, such platforms are no longer optional; they are essential for leaders looking to build resilient, future-ready retail businesses in Nigeria.
Technology
4 Nigerian Firms for 2026 Google for Startups Accelerator Africa Cohort
By Aduragbemi Omiyale
Four Nigerian firms have been selected to join the 10th Google for Startups Accelerator Africa Cohort, which began on April 13 and will end on June 19, 2026.
Fifteen companies are participating in the hybrid programme, which will receive dedicated guidance from experienced mentors and industry experts, alongside hands-on technical workshops focused on AI and machine learning.
The four Nigerian startups chosen for this scheme include Bani, MasteryHive AI, Regxta, and Termii.
They were picked from an exceptionally competitive pool of nearly 2,600 applications. The beneficiaries are utilising Artificial Intelligence (AI) to address critical local and regional challenges.
As for Bani, it is a cross-border payments infrastructure platform eliminating settlement delays for African businesses trading globally, while MasteryHive AI is an AI-native platform automating transaction reconciliation, fraud detection, and AML monitoring.
On its part, Regxta combines alternative data-driven credit scoring with a hybrid digital-agent distribution model to deliver financial products to unbanked micro businesses, while Termii uses its AI-native communications infrastructure platform to ensure reliable financial messaging for banks and fintechs.
African tech founders are actively solving fundamental infrastructural challenges, bridging gaps in financial inclusion, healthcare, and supply chains with complex AI.
The continent’s venture ecosystem showed remarkable resilience by raising $3.9 billion in 2025. However, scaling deep-tech solutions requires specialised technical infrastructure, advanced cloud capabilities, and strategic mentorship to complement this capital.
Accelerator initiatives provide these exact tools, ensuring local innovations can sustainably grow into businesses that power the continent’s digital economy.
“At Termii, we’re building AI-powered infrastructure that ensures financial transactions don’t fail, from login PINs to payment OTPs and fraud alerts.
“The Google Startup Accelerator is helping us accelerate our AI roadmap and scale globally, and even in the first week, access to technical support and insights has been incredibly valuable for our next phase of growth,” the chief executive of Termii, Mr Gbolade Emmanuel, stated.
“We are absolutely thrilled to welcome these exceptional founders into Class 10. African startups are driving essential economic growth and social development.
“Our role is to serve as a supportive partner, providing these developers and founders with the technical infrastructure, mentorship, and global network they need to scale their solutions and amplify their real-world impact,” the Head of Startup Ecosystem for Google Africa, Mr Folarin Aiyegbusi, disclosed.
Since launching in 2018, the Google for Startups Accelerator Africa program has supported 106 startups from 17 African countries, empowering them to collectively raise over $263 million and create more than 2,800 jobs.
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