Technology
Why Integrating Apps, Democratising Automation Should be Cornerstone of Every IT Strategy
By Linda Saunders
As businesses look to transform the AI world, the demand for AI and automation tools is growing, intensifying the pressure on IT teams to deliver. This is especially true for the African continent.
IT leaders across Africa are grappling to establish the governance and processes required to master the basics with widening digital skills gaps, disconnected systems, and compliance concerns among their top concerns.
This is according to MuleSoft’s 2024 Connectivity Benchmark Report, which found that among 1,050 IT Leaders worldwide, 98% say they are facing challenges regarding digital transformation.
81% of IT Leaders report the persistence of data silos, and 72% cite the fragility of tightly coupled and highly dependent systems as the top challenge holding them back from AI adoption.]
For businesses looking to stay ahead in an AI-powered future, integration and automation will be essential. The role of the CIO and other IT leaders is becoming more critical than ever. The savviest business leaders are turning to their IT leaders to help drive their businesses’ AI strategy forward.
While 85% of IT leaders expect AI to boost developer productivity, they flag that both security and trust remain barriers to adoption. An additional 64% of IT leaders are concerned with ethical AI usage and adoption.
This includes establishing and communicating a clear strategy for execution that addresses both compliance and skills gap concerns.
Integration is the foundation for connected customer experiences
With the adoption of AI tools rising rapidly among the general public, demand for AI-first customer experiences will follow. Today’s customers have come to expect exceptional experiences supported by well-connected data through integrated systems.
Nearly three-quarters (70%) of customer experiences are now entirely digital, but only 26% of organizations report providing a completely connected user experience across all channels.
This is why a single, unified, and real-time view of every customer, at scale, is the intelligent heart of customer engagement. Across all industries, there’s a greater need for better integration to unify all structured and unstructured business data to power and deploy trusted, relevant AI across business functions.
While AI has the power to drive efficiency, it is dependent on integrated data, and it’s creating more complexity for integration strategies. Organisations have to balance nearly 1000 applications to create a cohesive experience for end users.
IT Leaders acknowledge that data silos and systems fragility are holding their companies back from AI adoption. Over 90% of IT leaders are experiencing integration issues.
A significant minority of organisations are architected for AI success, where only 2% report no significant barriers to utilising their data for AI use cases. Concerns around integration are twofold: the difficulty integrating generative AI features with other software systems and the need for integration between existing systems.
Organisations that have adopted an integration strategy have reported a vast array of benefits. From customer experience, more significant ROI, and automation implementation, integration positively impacts the organisation. Failure to close the gap between integrated/connected applications will prevent AI from meaningfully improving employee or customer experiences for most organisations for the foreseeable future.
Democratising automation and establishing data governance will unlock greater productivity
Automation remains a source of contention for IT leaders. IT relies on automation solutions to drive efficiency and provide business users with autonomy. According to McKinsey, current generative AI and other technologies have the potential to automate work activities that absorb 60 to 70 per cent of employees’ time today.
Yet IT teams are still largely responsible for governing and maintaining the automation process, and the workload that is required to implement solutions can counter the intended benefits.
To scale, automation solutions highlight an opportunity for business teams to self-serve and ease the burden on IT. As businesses increasingly look to automation to drive efficiency, APIs can become a powerhouse for productivity and revenue. IT leaders report that APIs allow them to drive agility and promote self-service (54%), increase productivity (48%), and even benefit business teams and help meet their demands (46%).
Managing and securing the data that underpins these APIs at scale has become increasingly complex. By establishing data governance – setting the rules or policies by which information is collected, managed, stored, measured, and communicated – companies can set the foundations for success.
With the right governance parameters in place, automation can be democratized, which would free up IT teams to tackle technology challenges with increased complexity.
With the support of the wider business, they can unlock the benefits of AI applications and data integration and governance, paving the way for a more productive, efficient AI-powered future.
Linda Saunders is Salesforce’s Director of Solutions Engineering for Africa
Technology
Nigeria Records 188 million Active Mobile Lines in April 2026
By Adedapo Adesanya
Latest data from the Nigerian Communications Commission (NCC) has revealed that Nigeria’s teledensity rose to 86.73 per cent in April 2026, up from 85.67 per cent recorded in March, as active mobile subscriptions increased to 188.01 million, reflecting sustained expansion in access to telecommunications services across the country.
Teledensity refers to the number of active telephone connections (mobile or fixed-line) per 100 people in a specific geographic area.
This growth was driven largely by increasing demand for mobile voice and data services, as more Nigerians integrated digital communication into their daily lives for work, education, commerce, and social interaction.
The NCC’s report provided a detailed breakdown of operator performance, with MTN Nigeria retaining its dominant position as the largest mobile network operator. MTN recorded 96,391,419 active subscribers, accounting for more than half of the country’s total mobile subscriptions.
Airtel Nigeria followed with 64,670,018 subscribers, maintaining its stronghold as the second-largest provider. Globacom, the indigenous operator, recorded 23,178,597 subscribers, while 9mobile had 3,538,021 active subscribers during the period.
The competitive dynamics among these operators continued to shape the market, with each vying for greater market share through innovative data plans, network expansion, and enhanced customer service offerings.
The commission’s data also highlighted a significant technological shift in network usage, as consumers increasingly migrated to faster broadband technologies. Fourth-generation technology remained the dominant mobile network platform, accounting for 54.41 per cent of total network connections in April, up from 53.76 per cent in March.
This steady increase underscored the growing preference for high-speed internet capable of supporting video streaming, online gaming, remote work, and digital learning.
Similarly, fifth-generation technology continued its steady growth trajectory, with its market share rising from 4.20 per cent in March to 4.34 per cent in April. The gradual rollout of 5G infrastructure by operators in major cities and urban centres has begun to yield tangible results, offering lower latency and faster download speeds that are expected to drive innovation in sectors such as healthcare, agriculture, and manufacturing.
In contrast, the share of second-generation subscriptions declined to 35.93 per cent from 36.74 per cent, reflecting a gradual but clear shift away from legacy networks to higher-speed broadband services.
The third-generation segment remained relatively stable, accounting for 5.32 per cent of total connections compared with 5.30 per cent recorded in March.
This stability suggested that while 2G users were upgrading, a core group of subscribers still relied on 3G networks, particularly in rural and underserved areas where more advanced infrastructure was not yet fully deployed.
The report further showed that of the total subscriptions, 154,347,260 were on mobile GSM networks, while fixed wired internet subscriptions stood at 156,662. Voice over Internet Protocol services accounted for 220,166 subscriptions, indicating a niche but growing interest in internet-based voice communication alternatives.
The NCC also reported significant growth in broadband subscriptions, which increased to 120,684,625 in April from 117,710,397 in March.
Consequently, broadband penetration improved to 55.67 per cent from 54.30 per cent recorded in the previous month. The commission attributed this increase to continued investment in broadband infrastructure by both private operators and government-backed initiatives, as well as the growing adoption of high-speed internet services by households and businesses seeking to leverage digital tools for productivity and connectivity.
Despite the encouraging growth in broadband subscriptions, total internet data consumption declined slightly during the month. According to the report, internet usage fell marginally to 1,414,848.70 terabytes from 1,422,764.54 terabytes recorded in March.
The report suggested that while more Nigerians were gaining internet access, overall data consumption remained relatively stable, possibly due to factors such as price sensitivity, data bundle optimisation, and the varying intensity of usage across different user segments.
This moderation in consumption did not detract from the broader positive trend of expanding connectivity and digital inclusion. The NCC noted that the telecommunications sector continued to play a critical role in the nation’s economy, contributing 9.19 per cent to Nigeria’s Gross Domestic Product (GDP) in the first quarter of 2026.
This contribution underscored the sector’s transformation from a mere utility provider to a foundational pillar of economic activity, enabling everything from fintech transactions and e-commerce to remote governance and digital entertainment.
The commission added that sustained investment in broadband infrastructure, wider deployment of 5G networks, and improved quality of service would further accelerate digital inclusion, spur innovation across industries, and drive inclusive economic growth in the country.
It also emphasised the need for continued policy support, regulatory stability, and collaborative efforts between the public and private sectors to bridge the remaining digital divide and ensure that the benefits of connectivity reach every corner of the nation.
Technology
Google Play Seeks Entries for $1m Indie Games Fund
By Modupe Gbadeyanka
An initiative providing equity-free capital, technical support, and expert mentorship aimed at empowering African game developers with the skills and resources they need to thrive has been launched by Google Play.
Tagged Indie Games Fund, Google Play is committing $1 million for the scheme, with calls for entries expected to close on July 31, 2026.
Applications are open to independent game developers across 32 countries in Africa, including Benin, Botswana, Burundi, Central African Republic, Congo (DRC), Cote d’Ivoire, Equatorial Guinea, Eritrea, Eswatini, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Sierra Leone, Somalia, South Africa, Tanzania, Togo, Uganda, Zambia, and Zimbabwe.
They must be officially registered and based within the eligible African countries. They must also operate as a private, non-publicly listed independent studio with 50 or fewer employees, and must have already launched a mobile, PC, or console game.
Final selections and the announcement of the 10 chosen studios will take place in September. Selected studios must commit to making their game available on Google Play and participating non-exclusively in the Google Play Pass subscription programme for two years.
Business Post gathered that selected studios will receive a share of the $1 million fund, with individual allocations ranging from $50,000 to $200,000 to expand and elevate their games.
In addition to financial backing, recipients will benefit from dedicated, hands-on mentorship from industry experts, and studios will receive direct guidance to optimise their games, refine their technical frameworks, and boost market discoverability
While the African region is rich in creative talent and home to some of the world’s most compelling storytelling, limited access to capital has too often held back promising game studios.
This programme addresses that barrier, delivering the critical financial and technical resources required for African indie developers to refine their creative visions, optimise their games, and share uniquely African stories with a global audience.
“Africa’s unique creativity has fuelled a vibrant game development scene. Bringing this fund to the continent underscores our commitment to unlocking the immense talent of local studios, providing the resources needed to scale businesses, refine creative visions, and share uniquely African stories with a global audience,” the Managing Director for Europe, the Middle East and Africa at Google Play, Mr Ben McOwen Wilson, stated.
Technology
Airtel Nigeria CEO Urges Adoption of Intelligent Technology Platforms
By Modupe Gbadeyanka
To accelerate Nigeria’s digital future, the chief executive of Airtel Nigeria, Mr Dinesh Balsingh, has advocated the adoption of intelligent technology platforms that drive innovation, productivity, and sustainable economic growth.
According to him, the future lies in intelligent ecosystems powered by artificial intelligence (AI), the Internet of Things (IoT), satellite connectivity, and integrated enterprise solutions.
He submitted that the telecommunications industry is evolving beyond connectivity to become the foundation for enterprise transformation and the country’s digital economy.
“The role of telecommunications has fundamentally changed. Businesses are no longer asking only for connectivity; they want solutions that improve productivity, strengthen security, and accelerate digital transformation. That is the journey Airtel is leading.
“We are evolving from a telecommunications company into a technology partner that helps organisations unlock growth and create long-term value,” Mr Balsingh said at the Lagos Business School (LBS) Breakfast Club on the theme, From Telco to Techno.
Noting that value is no longer measured by the volume of data consumed but by the business outcomes technology delivers, he highlighted a key shift in telecommunications to AI-powered customer protections, industry-specific digital solutions, IoT platforms, and hybrid satellite-terrestrial networks that extend reliable connectivity to underserved communities and remote business locations.
“Technology should do more than connect people. It should protect them, simplify operations, and help businesses make better decisions. Investments are now focused on building smarter, more resilient digital infrastructure that supports organisations across every sector of the economy,” he further stated, adding that sectors, including retail, education, healthcare, government, manufacturing, and oil and gas, increasingly require integrated digital solutions that combine connectivity with cloud services, intelligent networking, surveillance, automation, and data analytics.
Mr Balsingh also urged business leaders to rethink their digital priorities, noting that future competitiveness will depend on how connected, intelligent, secure, automated, and resilient their organisations become.
“The organisations that will lead the next decade are those that invest today in intelligent digital infrastructure. Our customers are no longer buying connectivity alone. They are investing in productivity, intelligence, and digital transformation,” the Airtel Nigeria chief said.
The session, which also featured the IMF Resident Representative for Nigeria, Mr Christian Ebeke, formed part of the Lagos Business School Breakfast Club, a platform that brings together business executives and industry leaders to examine emerging trends shaping the future of enterprise and economic development.
Airtel Nigeria’s participation reinforced its commitment to supporting Nigeria’s digital transformation by enabling businesses with innovative technologies that improve efficiency, strengthen resilience, and unlock new opportunities for growth across the country’s rapidly evolving digital economy.
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