By Dipo Olowookere
The Ikeja Electric Plc has launched an online “Live-Chat” service which enables customers engage with trained customer service representatives on a real-time basis.
The company said this was in line with its commitment to improve customer experience and further promote excellent service delivery.
The online chat service, Ikeja Electric, which is compatible with all Android, IOS and Blackberry devices, is user friendly, interactive and robust with customers receiving instant responses to inquiries, complaints and questions they post, on the go.
Speaking on the launch of the service, the company’s Head of Corporate Communications, Mr Felix Ofulue, stated that the deployment of diverse customer facing technology solutions is a deliberate attempt to bring the brand closer to its customers.
His words: “As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they are, as individuals. This is just one of the ways we can also delight them and earn their confidence as well. So, if they have something to tell us, it is also right that they do so at their convenience.”
“So, they speak to us conveniently while we listen. Our customers deserve this type of access, and we are pleased to provide it,” he added.
The live-chat can be accessed through the company’s website, using the live-chat icon displayed on the site homepage, with a banner “Let’s Chat”.