By Dipo Olowookere
Management of Ikeja Electric has unveiled a new bill format, which it said is aimed at providing better services to its customers.
Business Post gathered that the bill format was changed by Ikeja Electric late 2016 and has some new features.
A representative of the company, who spoke with Business Post correspondent on Friday, explained that the new bill has payment history of customers of about six months, which serves as a statement of account.
The rep noted that with this, customers can see details of what they were charged and the payments made by them without stress.
Speaking further, the company’s representative said the new bill format was done to integrate all customers on one platform for easy service delivery.
“With the new bill format, customers can also see with ease the different payment channels available to them.
“They can also see various platforms with which they can reach us,” the representative told Business Post.
It was further gathered that the new bill format has features to aid customers reconcile their consumption usage. It also comes with new account numbers, though customers’ old account numbers will also remain on the bills for ease of reconciliation.
On its website, Ikeja Electric explained that it has “also introduced the complaint redress mechanism behind the new bill to further aid customers who may need to resolve service issues.”
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