By Dipo Olowookere
World-class Inspection, Training and Rope Access services company, JC International, has joined others across the world to celebrate the Customer Service Week.
The firm, in a statement signed by its Service Delivery Manager of the company, Engr Charles Onyuku, restated its commitment towards ensuring delivery of consistent quality services to all its various customers across the Oil and Gas, Marine and Construction industries.
According to Mr Onyuku, Customer Service Week is an opportunity for a service-driven organisation like JC International to reflect deeply on the quality of services rendered to customers.
He emphasised that every service-oriented company should consistently strive to increase its Net Promoter Score (NPS), noting that an important way to achieve that is through customer advocacy.
The Service Delivery Manager further stressed that customers can only recommend or speak well of a brand if they are happy with the services being rendered to them.
“The theme of this year’s Customer Service Week, ‘Excellence Happens Here,’ strongly resonates with what we do at JC International.
“Our strength lies in our service. A customer is always the king; that is why we go the extra mile to exceed their expectations.
“We thank all our esteemed customers for trusting in our services and assure them that we will strive to make every day a customer service day through the delivery of cutting-edge solutions that put smiles on our clients’ faces,” he stated.
Customer Service Week, which is celebrated annually in the first week of October, provides an opportunity for customer-oriented organisations and institutions around the world to reflect on the importance of customer service excellence to their organisations.
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