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Airtel, Avaya Enable Remote Work, Learning in Nigeria

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Airtel Avaya

By Modupe Gbadeyanka

As part of its determination to enable organisations in the country to implement remote working and learning initiatives, leading telecommunications services provider, Airtel Nigeria, has partnered with Avaya Holdings Corp.

It was gathered that through the partnership, Avaya will offer companies in the country full-feature access to its flagship collaboration app, Avaya Spaces, on a complimentary basis, through Airtel Nigeria.

Avaya Spaces changes the way work gets done, bringing together globally distributed teams instantly with immersive, 24/7 collaboration. And seamless integration makes Avaya Spaces easy to use with the cloud solutions that organizations already use.

Commenting on Airtel’s partnership with Avaya on Avaya Spaces, Oladokun Oye, Head: Enterprise Division, Airtel Nigeria, said Airtel is committed to exploring opportunities and possibilities that will drive learning and enterprise operations while empowering entrepreneurs, enterprises and students to become more productive and successful.

“Our partnership with Avaya supports key sectors by enabling organizations to maintain the safety of workers, students and customers as their top priority while ensuring minimum disruption to everyday business.”

“We have invested in building a robust telecommunications network as an enabler of business continuity. Today, this investment will support the continued delivery of services as well as sustaining economic activities, regardless of location and physical spaces,” he said.

Avaya Spaces is how to handle usual tasks, but also the unplanned and new-priority work that arrives nearly every day. Users can launch ad-hoc HD video conferencing meetings to bring everyone together, share and collaborate ‘in-person’. And automated alerts when someone chats or posts an item within Spaces make it easy to stay on top of fast-moving projects and stay in touch with team members anywhere.

The Avaya Spaces app is available on Android and iOS devices, and can also be securely accessed on personal computers and laptops via Chrome or Firefox browsers.

With obvious use cases for schools, it enables teachers and administrative staff to reliably communicate with parents, students and each other to minimize learning disruption amid the school closure. Using the app, students will be able to participate in virtual classrooms from any location, with the ability to download study materials and send assignments to teachers electronically.

Since January, Avaya has seen an increase of more than 3,200% in video collaboration traffic on the Avaya Spaces platform. Several hundred universities, schools and other organizations worldwide have engaged Avaya to gain the connectivity and collaboration capabilities Avaya Spaces provides as they address the challenges of COVID-19 pandemic.

Thousands of businesses have also moved online with Avaya Spaces, using the app to conduct virtual events, launch magazines, keep teams engaged, and enable business continuity.

“As the COVID-19 crisis has developed, we have reacted quickly and decisively in providing collaboration technology on a complimentary basis to help those most affected.

“We are proud to be able to do the same in Nigeria in partnership with Airtel Nigeria, which has shown its commitment to social obligations. Together, we aim to help Nigerian organizations minimize the disruption caused by COVID-19 and begin building a brighter future,” said Nour Al Atassi, Director, Service Providers – Middle East, Africa & Asia Avaya.

It will be recalled that Airtel, earlier in the year, had committed N1.97Bn towards the fight against COVID-19 in Nigeria.

Providing a breakdown of the pledged sum, Airtel said it offered free Short Message Services (SMS) to customers across all networks worth over N1.2Bn as well as complimentary data for customers to access educational sites worth over N494m.

The telco also zero-rated traffic to select sites including Federal Ministry of Health and the Nigeria Centre for Disease Control (NCDC) worth over N30m just as it has commenced a multi-million-naira educational awareness campaign to sensitize Nigerians on steps to take to prevent the Coronavirus.

Airtel further committed N160m to support the NCDC, Port Health Services and the 36 States, including the Federal Capital Territory (FCT).

According to Airtel, it has offered toll-free lines to each of the 36 States including the FCT to help in the fight against COVID-19 and is also connecting the NCDC’s offices nationwide with Broadband services.

Airtel also announced that it has offered devices and toll-free lines to the NCDC and also provided the Port Health Services with devices and Closed User Group (CUG) lines.

Airtel further stated that the complementary video services through collaboration with Avaya Spaces was another demonstration of its commitment towards the fight against COVID-19 targeted at minimising the spread of the pandemic in the country.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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DisCos Collect N196bn in March, Miss N50bn of Billed Revenue

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Electricity Subsidy Q1 2024

By Adedapo Adesanya

Nigeria’s electricity distribution companies (DisCos) generated N196.13 billion in revenue in March 2026, despite billing customers a total of N246.43 billion during the month, according to the latest commercial performance report released by the Nigerian Electricity Regulatory Commission (NERC).

The figure represents a slight decline from the N196.68 billion collected in February, highlighting persistent challenges in revenue recovery across the power distribution segment, even as energy supplied to the grid continued to improve.

NERC’s March 2026 fact sheet showed that electricity billing rose by 1.71 per cent from N242.29 billion recorded in February, reflecting increased energy deliveries and customer charges. However, collection efficiency declined to 79.59 per cent from 81.17 per cent in the previous month, indicating that a significant portion of billed revenue remained uncollected.

The regulator disclosed that DisCos received 293.76 million kilowatt-hours of electricity during the review period, representing a 6.02 per cent increase compared to February. The development suggests a modest improvement in power availability across the distribution network.

Despite the increase in energy supplied, revenue recovery remains uneven across the industry. NERC reported that the average approved tariff for March stood at N124.30 per kilowatt-hour, while actual collections averaged ₦100.75 per kilowatt-hour, resulting in an overall revenue recovery efficiency of 81.05 per cent.

Among the eleven DisCos, Ikeja Electric emerged as the strongest performer, posting a revenue recovery efficiency of 99.30 per cent. Eko Electricity Distribution Company followed with 95.73 per cent, while Benin DisCo recorded 85.18 per cent.

At the lower end of the performance table, Kaduna Electric recorded the weakest recovery rate at 35.65 per cent. Jos DisCo and Yola DisCo also struggled, achieving recovery efficiencies of 53.53 per cent and 58.58 per cent, respectively.

Ikeja Electric also led in collection efficiency with 96.38 per cent, ahead of Benin DisCo at 90.97 per cent and Eko DisCo at 87.68 per cent. Kaduna, Jos and Yola remained the poorest performers in this category, underlining the persistent commercial and operational challenges facing power distributors in parts of northern Nigeria.

In terms of billing efficiency, Eko DisCo ranked first with 92.30 per cent, followed by Port Harcourt DisCo at 90.36 per cent and Ikeja Electric at 87.76 per cent. Yola DisCo recorded the lowest billing efficiency at 58.68 per cent.

The latest figures underscore the mixed realities within Nigeria’s power sector. While electricity supply and customer billing continue to improve, revenue collection remains a major obstacle to the financial sustainability of the industry.

Analysts note that stronger metering penetration, improved customer confidence, reduction in energy theft and more efficient collection systems will be critical if DisCos are to close the widening gap between electricity supplied, billed revenue and actual collections.

The March performance report comes as regulators and industry stakeholders intensify efforts to strengthen the commercial viability of the electricity market, attract fresh investment and improve service delivery across the country.

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Interswitch Adopts Temenos Platform to Deliver Banking Services to African Lenders

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Interswitch

By Adedapo Adesanya

Interswitch has entered into a partnership with Geneva-headquartered banking software provider Temenos to offer managed banking services to financial institutions across the continent, deepening its push into banking technology.

The partnership will see Interswitch adopt Temenos’ banking technology across core banking, digital banking, payments, wealth management, and financial crime management.

This will enable the firm to provide cloud-hosted and on-premises managed services to lenders on the continent. The service will initially target Nigeria, Ghana, Côte d’Ivoire, Kenya, and other African markets.

“This is a pivotal moment for Interswitch as we accelerate our expansion beyond payments and reimagine digital banking for Africa,” Mr Jonah Adams, managing director for Digital Infrastructure and Managed Services at Interswitch, said in a statement.

By combining Temenos’ software with its existing footprint across the continent, Interswitch is positioning itself as a technology partner that can help banks upgrade critical systems without having to manage the complexity of large-scale technology deployments.

“By adopting Temenos’ cloud-native, composable platform, Interswitch gains the flexibility and scalability to accelerate its next phase of growth and deliver banking services that meet the needs of African markets,” Mr Adams added.

For Temenos, the deal strengthens its presence in Africa through a partner with deep relationships across the banking sector. It lost one of its banking customers, Sterling Bank, in 2024 after the tier-2 Nigerian bank switched to SEABaaS, a new custom-built core banking application.

“Interswitch is an important new customer and partner for Temenos in Africa,” said Mr William Moroney, Chief Revenue Officer at Temenos. “Interswitch’s strong presence across the continent also extends our reach and further strengthens our ecosystem and partner network.”

Founded in 2002, Interswitch built its reputation as one of Africa’s largest payments companies through products such as Quickteller and Verve, its domestic card scheme.

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TGI Group, Wilmar to Form $12bn West Africa Food Giant in Major Merger

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tgi group Wilmar

By Adedapo Adesanya

Tropical General Investments (TGI) Group and Singapore-based Wilmar International have agreed to combine their Nigeria and Republic of Benin operations into a 50:50 joint venture aimed at building a dominant integrated food and agribusiness platform across West Africa, targeting a market estimated at $12 billion.

The proposed merger will consolidate operations across several value chains, including agriculture, oil palm plantations, edible oils, edible nuts, rice, food manufacturing, and distribution, creating one of the region’s largest end-to-end food production and supply chains.

Under the arrangement, both firms will integrate their complementary strengths, with Wilmar contributing global expertise in palm oil, speciality fats, and large-scale agribusiness operations, while TGI brings established local manufacturing capacity, consumer brands, and an extensive distribution network across Nigeria and neighbouring markets.

Chairman and Chief Executive Officer of Wilmar International, Mr Kuok Hong, said the partnership would enhance both firms’ ability to serve Africa’s expanding consumer base, describing Nigeria and Benin as strategic growth markets.

“For more than four decades, TGI Group has built a leading position in Nigerian food manufacturing and distribution. This partnership will leverage Wilmar’s global scale and expertise as well as TGI’s local knowledge to deliver innovative food solutions across Africa,” added TGI Group founder and chairman, Mr Cornelis Vink.

On his part, Vice Chairman of TGI Group, Mr Farouk Gumel, said the deal reflects confidence in Nigeria’s long-term economic prospects, adding that it would deepen domestic value addition, strengthen food security, support smallholder farmers, and create jobs.

Adding his input, Wilmar’s Africa Head, Mr Santosh Pillai, described the transaction as a strategic fit, noting that the combined entity would have the scale, local insight, and operational depth needed to better serve consumers in the region.

The companies said the transaction is expected to be completed in the 2026 financial year, subject to regulatory approvals and other customary conditions.

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