How to Clear GOtv Error Codes Via Self-Service Options

Image

As a GOtv user, you may have come home to an error code displayed on your screen that interrupted your favourite shows. You no longer need to wait for a technician or visit a service centre to get it fixed. GOtv has several easy self-service options that can help you erase error codes and restore viewing within a few minutes.

Here’s how to identify the different error codes, their meanings and how to clear them with your phone.

Error Codes and their Meanings.

E16:  Appears when your subscription has expired. However, payment made while the decoder is off will not immediately clear the error. You would have to manually rescan and reset the error code to continue viewing.

E32: This error code indicates that the subscription has expired. You would need to upgrade to continue viewing. This error can be cleared without the need to rescan your decoder.

E138: This means that the particular channel you want is not available. This usually occurs when pop up channels go off air.

E48-32:  This error code informs you that there is something wrong with the cable box which affects the signal strength. It is usually affected by the network scrambling, windy or rainy weather or when the cable has been shifted from its original position.

If it is weather-related, please be patient, the error will disappear on its own. If the error persists after the weather has cleared up, you would need to follow these steps to clear the error.

  1. Ensure the cable is properly connected to the antenna.

  2. Press OK to see the signal strength.

  3. Scan or reset your decoder. (Click here) Go to menu click on Advanced in the next screen click installation.

  4. Finally click on Automatic Scan.  Keep scanning until the error is cleared.

E30: This happens when the decoder has been deactivated or if the E48-312 was not corrected.

To clear this error:

1. Ensure your subscription is updated.

2. Ensure the decoder is connected to the antenna.

3. Reset the GOtv decoder.

How to clear some of the error codes, use the following self-service methods

Method 1:USSD code

  1. Dial *288#

  2. Select option 1 for existing customer options.

  3. Input IUC number

  4. Select option 2 for fix error option

  5. Select the error you wish to clear.

Click send and in a few minutes the error should be cleared on your decoder.

Method 2:  Clear error via SMS

  1. Launch your Message app.

  2. Type RESET plus IUC numbers to 4688

  3. Hit SEND

In a few minutes the error message should be cleared and your decoder refreshed.

Now you can enjoy uninterrupted screen time with your GOtv.

Download MyGOtvApp or dial *288# to reconnect to GOtv or upgrade your subscription. Upgrade to GOtv Supa this November to enjoy the GOtv Supa+ open window that allows you access to over 80 channels including Super Sports English Premier League, Super Sports Select 3, Studio Universal, Disney Channel, Universal TV, and more.

Share
Related Stories
Image
01-March-2024

BREAKING: Popular Yoruba Comic Actor Sisi Quadri Dies

By Modupe Gbadeyanka A popular Yoruba comic actor, Mr Tolani Quadri Oyebamiji, otherwise known as Sisi Quadri, has died, according to reports. However, the cause of his death is still unclear as of the time of filing this report. There are speculations that he briefly fell ill before his passing, though he was seen publicly some months ago with a fellow comic actor, Sanusi Izihaq, who is well-known as Apa or Apankufor. Sisi Quadri, who died at the age of 44, was recently gaining fresh public attention with his comic act with Apa and others. His demise has hit the

Image
26-February-2024

Universal Music Group Buys Majority Stake in Mavin Records

By Adedapo Adesanya Universal Music Group (UMG) has acquired a majority stake in top Nigerian record label, Mavin Records, founded by artist, producer, music executive and entrepreneur, Mr Michael Collins Ajereh, popularly known as Don Jazzy. The acquisition comes four months after a potential sale of the label founded in 2012 was first reported. The top label, which houses music stars like Rema, Johnny Drille, Ayra Starr, Crayon, and LadiPoe, among others, saw bids come from the Universal Music Group, HYBE as well as from music asset investors in the financial sector. UMG is buying into the record following sales

Image
02-February-2024

Spotify Spotlights Seven Africans Nominated for Grammy Glory

2023 was quite the year for African music, with it reaching unprecedented heights and stages. There were the sold-out stages, the viral tracks, the inauguration performances and of course, the Grammy category. The 2023 addition of the “Best African Music Performance” category highlights the rich diversity of sounds emerging from the continent, showcasing its well-deserved place on the global stage. This year’s Grammy nominations include seven incredible African artists; Asake’s electrifying energy, Tyla’s smooth R&B vibes, and Burna Boy’s genre-bending genius are just a taste of the talent on display. It’s a celebration of music that crosses borders and gets

More Stories
Image
15-July-2018

British Airways Unfolds Promo for Nigerian Customers

By Dipo Olowookere Nigerian passengers have been given an opportunity to participate in a three-day promo organised by British Airways. The campaign, tagged ‘BA Promo for Two’, allows Nigerians flying from Lagos to Abuja to pay as low as $2391 per person for business class of the airline operator. Business Post gathered that the promo commenced on Friday, July 13 and would end on Sunday, July 15, 2018 (today). The great fares will create an avenue for travellers who want a more robust experience this summer as they plan to travel. Early bird bookings are encouraged during the selected selling

Image
23-August-2023

The Art of Technology Lagos 5.0 – Unveiling The Creative Economy and A Digital Lagos

The pinnacle of technological innovation and thought leadership, Art of Technology Lagos (AOT), returns for its fifth edition, AOT 5.0. With an unwavering commitment to progress, this year’s conference dives into two crucial pillars that are shaping Lagos’s future: “The Creative Economy” and “A Digital Lagos.“ Curated by the Eko Innovation Centre in collaboration with the Lagos State Government, AOT 5.0 promises to be an unparalleled gathering of visionaries, industry leaders, and changemakers. Lagos’s creative economy sector is a dynamic force that fuels the state’s economic growth, encompassing diverse industries such as film, music, fashion, design, and advertising. This ecosystem

Image
08-August-2020

Demand Recovery Uncertainty Weaken Brent, WTI Friday

By Adedapo Adesanya Oil spiked and hit a five-month high based on larger than expected inventory draw this week, but fears of a second wave of COVID-19 have caused crude prices to retreat, dropping by 1 per cent on Friday. The Brent crude futures fell 45 cents or 1 per cent to trade at $44.64 per barrel and US West Texas Intermediate (WTI) crude futures dropped 42 cents or 1 per cent to $40.81 per barrel. The rise in infections remains the dominant issue for the fuel demand outlook but this did not stop both benchmarks from marking another weekly

Image
04-February-2020

Nigerian Startup, 4 Others Join FFA’s Venture Scale Programme

By Dipo Olowookere Five new startups, comprising one Nigerian and four South African, have been accepted into the Venture Scale programme, which is an initiative of Founders Factory Africa (FFA); backed by Standard Bank and Netcare as corporate investors. The five startups were formally inducted into the Venture Scale programme on Monday, February 3, 2020. All five startups have developed product offerings targeted at the FinTech or HealthTech sectors; and are set for an aggressive growth strategy, aided by the technical and operational expertise offered at FFA. The Venture Scale programme at FFA affords African startups the opportunity of rapid

Image
03-November-2021

Oil Mixed over Expected Rise in US Crude Inventories

By Adedapo Adesanya The prices of the two crude oil benchmarks at the global market closed mixed on Tuesday, November 2 ahead of weekly US supply reports, which are expected to show a rise in crude inventories as traders also looked toward a meeting of the Organisation of the Petroleum Exporting Countries and allies led by Russia (OPEC+) on Thursday. At the market yesterday, the price of the Brent crude rose by one cent or 0.01 per cent to trade at $84.72 per barrel, while the United States West Texas Intermediate (WTI) crude dropped 94 cents or 1.12 per cent

Image
13-December-2017

577 Firms Jostle for NNPC Insurance Renewal Scheme

By Dipo Olowookere Not less than 577 companies have submitted bids to secure the insurance renewal contract for oil and non-oil assets of the Nigerian National Petroleum Corporation (NNPC). This information was made known on Tuesday at the public opening bids measure aimed at providing a level playing field for all bidding firms. The breakdown of bidders shows that 245 brokers tendered for oil assets, 251 brokers tendered for non-oil assets while 37 insurance companies tendered for oil assets and 44 tendered for non-oil assets. Speaking at the event, NNPC Group General Manager, Risk Management and Insurance, Mr Modupe Bameke,

Image
07-April-2020

UPDATED: Court Remands Two Caverton Helicopters’ Pilots

Two pilots of Carveton Helicopters were on Tuesday remanded in prison custody by a Port Harcourt Chief Magistrate Court in Rivers State. The two pilots, Mr Samuel Ugorji and Mr Samuel Buhari were ordered to remain at the Port Harcourt Correctional Centre till May 19, 2020 when their trial will commence. They were accused of intentionally disobeying the Executive Order issued by the Rivers State Governor, Mr Nyesom Wike, aimed at checking the spread of coronavirus in the state. Prosecution Counsel and Officer-in-charge, Legal of the Rivers State Police Command, Superintendent of Police Gladys Amadi, while arraigning the suspects today

Image
14-December-2023

PENGASSAN Calls for Privatisation of Nigeria’s National Grid

By Adedapo Adesanya The Petroleum and Natural Gas Senior Staff Association of Nigeria (PENGASSAN) has charged the federal government to unbundle the country’s electricity national grid, to encourage private sector investments in the sector and improve power supply in the country. This call was made by the National President of PENGASSAN, Mr Festus Osifo, who maintained that power supply remains a critical issue plaguing the country, as reliable and consistent electricity is the lifeline of any growing economy. Mr Osifo, speaking at the National Executive Council meeting of the association in Port Harcourt recently, listed the key challenges in the

Ad
Ad
Recent Stories
Image
02-March-2024

JUST IN: Nollywood Star Mr Ibu Dies

By Modupe Gbadeyanka Information just reaching Business Post indicates that popular Nigerian actor, Mr John Okafor, otherwise known as Mr Ibu, is dead. It was gathered that the Nollywood star breathed his last on Saturday in a hospital in Lagos. His demise comes a day after the Nigeria film industry lost an actor, Mr Tolani Quadri Oyebamiji, well-known as Sisi Quadri. Mr Ibu underwent a surgery, which led to the amputation of one of his legs. He was later discharged from the hospital, but was reportedly taken back. Until his death, he acted in several movies. He was well known

Image
02-March-2024

African Bishops Seek Overhaul of Financial System as Debt Burden Worsens

African Catholic Bishops called for an overhaul of the financial system to address health, climate, food and other challenges the region faces. Ahead of a gathering of African Finance Ministers in Victoria Falls, Zimbabwe, the Justice, Peace and Development Commission of the Catholic Symposium of Episcopal Conferences of Africa and Madagascar (SECAM) outlined reforms for debt relief, development resources and governance. “In Sub-Saharan Africa the number of people facing food insecurity stress or crisis has more than doubled since 2019, reaching 420 million people last year,” noted the bishops in a statement. A delegation representing the African Bishops and religious

Image
02-March-2024

MTF Class of 2023 to Premiere Her Dark Past, Grown

By Modupe Gbadeyanka Two feature films will be premiered this weekend exclusively on the Africa Magic Showcase channel 151 and Africa Magic Urban channel 153 by the students of the MultiChoice Talent Factory (MTF). The two pieces of art titled Grown and Her Dark Past are the final projects of the MTF Class of 2023 students, a statement from the organisation said. The MTF is a leading film school in West Africa for young, talented and passionate filmmakers. It was established by the media platform to grow the region’s creative industry. Grown premieres on Africa Magic Showcase at 8.30 pm

Image
02-March-2024

Mandela’s Heirs Lose Power in South Africa

By Alexander Braterskiy South African authorities warn that if the opposition wins the parliamentary elections, the country may change course and leave the informal BRICS economic bloc, which includes Russia. The position of the African National Congress party, which has been in power since the collapse of apartheid, is indeed not the best, as shown by the municipal elections held earlier in the country. The opposition accuses the president of corruption and abuse of power, as well as an inability to cope with the country’s energy crisis. The ANC crisis occurred on the 30th anniversary of the first free elections

Image
02-March-2024

CAA Reaffirms Commitment to Climate Innovation for Sustainable Future

By Modupe Gbadeyanka A leading social enterprise focused on environmental sustainability, Climate Action Africa (CAA), has reaffirmed its commitment to being at the forefront of driving climate innovation for a sustainable future. The organization, which is a key participant at the four-day Omniverse Summit 2024 in Lagos, emphasised the need to integrate environmental sustainability models, technology, and community-driven innovation to address climate change challenges. It promised to foster an inclusive climate action ecosystem through innovation, which it said can be used to identify and scale solutions to address the imminent climate crisis in Nigeria and Africa as a whole, The

Image
02-March-2024

Endosurvivors Foundation Set For Another Endometriosis Awareness

By Adedapo Adesanya EndoSurvivors International Foundation (ESIF), an NGO championing endometriosis awareness in Nigeria, has announced its upcoming events in commemoration of the Global Endometriosis Advocacy Month in March, fondly tagged March4Endo by advocates all over the world.  Endometriosis is a chronic and inflammatory condition that affects approximately 1 in 10 girls and women in Nigeria and on a global scale. This sums up to about 190 million affected girls/women around the world, about the population of Nigeria in 2018.  The World Health Organisation (WHO) recognizes that endometriosis has significant social, public health, and economic implications leading to a decrease

Image
02-March-2024

CSCS, FrieslandCampina Lift NASD OTC Bourse by 0.31%

By Adedapo Adesanya The NASD Over-the-Counter (OTC) Securities Exchange returned to the positive territory after it gained 0.31 per cent on Friday, March 1, thanks to the duo of Central Securities Clearing System (CSCS) Plc and FrieslandCampina Wamco Nigeria Plc. CSCS Plc added 81 Kobo to its value to sell for N19.46 per unit compared with the preceding day’s N18.65 per unit, and FrieslandCampina improved by N1.15 to settle at N71.4o per share, in contrast to Thursday’s closing price of N70.25 per share. However, Aradel Holdings Plc continued its price depreciation yesterday as it shed N6.75 to sell at N2,395.00

Image
02-March-2024

Naira Now N1,548.25 at Official Market, N1,560/$1 at Black Market

By Adedapo Adesanya The Naira sustained its gradual recovery against the US Dollar in the Nigerian Autonomous Foreign Exchange Market (NAFEM) on Friday, March 1, appreciating by 2.94 per cent or N46.86 to sell at N1,548.25/$1, in contrast to the N1,595.11/$1 it was traded on Thursday. Also, in the spot market, the Nigerian currency improved its value against the Pound Sterling during the trading day by N90.13 to close at N1,956.06/£1 versus the previous day’s N2,046.19/£1 and against the Euro, it gained N76.39 to trade at N1,675.25/€1, in contrast to the N1,751.64/€1 it closed a day earlier. The supply of

Image
02-March-2024

Crude Oil Jumps 2% as Traders Sight Possible OPEC+ Cuts

By Adedapo Adesanya Crude oil appreciated by about 2 per cent on Friday as traders awaited a decision from the Organisation of the Petroleum Exporting Countries and allies (OPEC+) on supply agreements for the second quarter. Yesterday, the price of Brent futures went up by $1.64 or 2 per cent to $83.55 per barrel and the US West Texas Intermediate (WTI) futures rose by $1.71 or 2.19 per cent to $79.97 a barrel. For the week, Brent added around 2.4 per cent while WTI gained more than 4.5 per cent. Analysts noted that the expectation that OPEC+ is going to

Image
02-March-2024

NGX Indices Nosedive by 1.23% as Traders Resume Profit-Taking

By Dipo Olowookere The bears made a quick return to the Nigerian Exchange (NGX) Limited after leaving the stage for the bulls for a day as investors reassessed the impact of the hike in the benchmark interest rate by the Central Bank of Nigeria (CBN) on Tuesday on their investments. On Friday, the key performance indicators of the bourse closed lower by 1.23 per cent as a result of renewed selling pressure, especially in the energy and industrial goods sectors. Business Post reports that at the close of transactions on the first trading session of March 2024, the industrial goods