Travel/Tourism
William Ruto, A Threat to Kenyan Tourism Industry?
By Kestér Kenn Klomegâh
By description, Kenya, at least, has a palpable difference in tourism features compared with its neighbours in the East African Community (EAC), which is an intergovernmental organization composed of seven countries in the region.
Kenya, Tanzania and Rwanda enjoy, to a considerable extent, relative peace and stability in the region. Determined to ensure an increasing flow of tourists, travellers and visitors to Kenya, the government supports with consistency the tourism industry by adopting flexible rules and regulations.
Up until late November 2023, Kenya maintained strict visa requirements for all foreign and African travellers to the country. But President William Ruto wanted to change the rules by announcing visa-free, first to show off his burgeoning dreams of transforming the economy, an important commitment towards improving the industry, a position that went viral on many social media platforms and across the world.
It could also be described as an attempt to attract more visitors to the wild nature with vast surrounding forests and the fascinating geographical landscape. As I research and read through reports, Kenya is seriously addressing unique challenges and setting the stage for the future. Kenya has seen a strong performance in tourism, with figures constantly rising. In 2022 for instance, Kenya’s tourism performance continued on a recovery path after the Covid-19 pandemic which engulfed it. International tourist arrivals were 1.5 million approximately which represents a 70.45% increase as compared to 2021 arrivals of 870,500.
The government continues prioritizing the promotion of regional tourism to enhance the performance of the African markets. It focuses further on the development of niche products such as cruise tourism, adventure tourism, culture and sports tourism. The development of niche products has a huge potential to boost competitiveness and the value of our tourism. Undoubtedly, tourism in Kenya is the second-largest source of foreign exchange revenue following agriculture.
The Kenyan highlands are one of the most successful agricultural production regions in Africa. The highlands are the site of the highest point in Kenya and the second highest peak on the continent: Mount Kenya, which reaches a height of 5,199 m (17,057 ft) and is the site of glaciers. Mount Kilimanjaro (5,895 m or 19,341 ft) can be seen from Kenya to the south of the Tanzanian border. Besides these, the “Big Five” game animals of Africa, that is the lion, leopard, buffalo, rhinoceros, and elephant, can be found in Kenya and in the Masai Mara in particular.
→ What’s happening? Late last year, Kenya’s President William Ruto announced that Kenya would drop visa requirements for all citizens from around the world. The move was forecast to accelerate tourist arrivals to 2.5 million from 1.5 million in 2022 and boost Kenya’s tourism revenues by 200%.
→ How has this played out? The rollout of the new visa-free regime has been marred by confusion, lack of information, and complaints from travellers around the world.
→ How is it supposed to work? Kenya replaced visa applications with Electronic Travel Authorization (ETA) for all travellers to the country, except those from within the East African Community (EAC). As of Jan. 7, close to 10,000 ETA applications had been received with 4,046 approved.
→ So what’s wrong with the new system? Prior to the switch, Kenya had visa-free agreements with 51 countries, many of them in Africa. Visitors from these countries, who previously only needed their passports to enter Kenya, now have to apply for the ETA, including paying a $34 fee and submitting information including bank statements, hotel bookings, and flight details.
→ Who’s most concerned about this in Kenya? Players in the travel and hospitality sector are worried that the switch and the associated tedious process and costs may turn away tourists from Kenya as a destination.
→ What’s the government’s response? Foreign Affairs Principal Secretary Julius Bitok said the new process had cut visa processing times from 14 days to 72 hours for the ETA, provided equal treatment for all visitors, and lowered visa application costs from $50 to $34.
In conclusion and on a bit of politics and demography – the population was estimated at 51.5 million in 2023. On 13 September 2022, William Ruto was sworn in as Kenya’s fifth president after winning 50.5% of the vote. His main rival, Raila Odinga, got 48.8% of the vote. Kenya has close ties with its fellow Swahili-speaking neighbours in the African Great Lakes region. One advantage is that Kenya’s relations with Uganda and Tanzania are generally strong, as the three countries work toward economic and social integration through common membership in the East African Community. *With additional reporting from Martin Siele in Nairobi, Kenya.
By Adedapo Adesanya
The Nigerian Civil Aviation Authority (NCAA) has threatened to impose tougher sanctions on Royal Air Maroc, including pushing for the suspension of its operations in Nigeria, over what it described as persistent violations of consumer protection regulations and poor treatment of Nigerian passengers.
The Director of Public Affairs and Consumer Protection at the NCAA, Mr Michael Achimugu, said the Moroccan carrier had become a repeat offender in cases involving baggage infractions, poor passenger handling, and delayed resolution of customer complaints despite previous regulatory sanctions.
According to him, Royal Air Maroc was sanctioned in 2025 for consumer protection-related infractions, but the airline has failed to significantly improve its service delivery.
He alleged that passengers continue to experience incidents of short-landed baggage without timely notification, inconsistent payment of compensation and prolonged complaint resolution, with many cases only addressed after intervention by the NCAA.
Mr Achimugu also accused the airline of showing disregard for the authority’s regulatory oversight, alleging that invitations from the NCAA were often treated with “a degree of insolence that is unacceptable.”
He alleged that Royal Air Maroc’s Country Manager, Mr Ahmed Boussouf, routinely declined invitations to attend meetings at the NCAA headquarters in Abuja, opting instead to remain in Lagos while delegating representatives without the authority to resolve pending cases or make binding commitments on behalf of the airline.
The NCAA spokesman further alleged that during a recent engagement over the recurring issues, Mr Boussouf responded to the regulator’s concerns by saying, “Whatever you want to do, do.”
While describing regulatory work as “thankless and exhausting,” Mr Achimugu said the authority would not tolerate what he termed “brazen disregard and non-compliance” from any airline operating in Nigeria.
He stressed that international airlines operating in the country are expected to comply with Bilateral Air Service Agreements (BASA) and uphold global standards in passenger service and consumer protection.
“As regulators, we support airlines to remain in business, but that support cannot come at the expense of Nigerian passengers,” he said, adding that those affected by unresolved complaints are paying customers who deserve fair treatment.
Mr Achimugu disclosed that his department would recommend stricter enforcement measures against Royal Air Maroc, including advocating a suspension of the airline’s operations in Nigeria until it demonstrates a firm commitment to improving passenger service.
He also argued that Nigerian travellers often continue to patronise airlines despite poor service, unlike consumers in some other jurisdictions who resort to boycotts, a situation he said has reduced pressure on some operators to improve standards.
“There is nowhere Royal Air Maroc flies that passengers do not have alternatives such as Air Algérie, EgyptAir and Ethiopian Airlines,” he said.
He maintained that the NCAA would enforce the country’s aviation consumer protection regulations “without fear,” insisting that no airline would be allowed to take Nigerian passengers or the regulator for granted.
By Modupe Gbadeyanka
The hospitality subsidiary of Transnational Corporation (Transcorp Group), Transcorp Hotels Plc, has posted its unaudited results for the second quarter ended June 30, 2026.
In the results submitted to the Nigerian Exchange (NGX) Limited, it was shown that the performance for the period was driven by disciplined cost management and continued operational excellence despite moderated revenue, with post-tax profit rising by 21 per cent to N10.5 billion from N8.7 billion in the same period of 2025.
However, due to softer market demand in its International Business segment, revenue for the period moderated to N44.4 billion from N46.9 billion in Q2 2025, though Operating Expense Margin improved by 3 percentage points, demonstrating continued operational efficiency and prudent cost management.
These results validate Transcorp Hotels’ resilience and focus on operational excellence, cost efficiency, and customer-centric innovation, reinforcing its leadership in Nigeria’s hospitality sector.
Commenting on the results, the chief executive of Transcorp Hotels, Ms Uzoamaka Oshogwe, said, “Our Q2 2026 performance reflects the resilience of our business and the disciplined execution of our strategy in a dynamic operating environment.
“While market conditions remained challenging, we continued to deliver strong profitability by staying focused on operational excellence, commercial agility, and creating exceptional experiences for our guests.
“We remain committed to strengthening our market leadership, investing strategically in our business, and delivering sustainable long-term value for our shareholders.”
Also, the Chief Finance Officer of Transcorp Hotels, Oluwatobiloba Ojediran, said, “Our disciplined approach to cost management, revenue optimisation, and operational execution delivered a 12 per cent increase in Profit Before Tax to N13.7 billion, alongside a 21 per cent growth in Profit After Tax to N10.5 billion, compared with N8.7 billion in the corresponding period last year.
“These strong financial results reinforce the resilience of our business, provide a solid platform for sustainable growth, and position us to continue investing strategically while delivering long-term value for our shareholders.”
Beyond the numbers, Transcorp Hotels continues to strengthen its portfolio of iconic assets. Transcorp Hilton Abuja remains one of the company’s flagship properties, while Transcorp Centre, one of West Africa’s largest purpose-built event and conference venues, is fast becoming a landmark for business, tourism, and world-class events in Nigeria.
Since its launch, the venue has hosted several landmark gatherings, further cementing its position as a premier venue for high-profile corporate and social gatherings.
By Adedapo Adesanya
The Federal Airports Authority of Nigeria (FAAN) has announced plans to introduce V-Pass, a biometric facial recognition system designed to make passenger processing faster, safer and more seamless across its domestic airports.
According to FAAN, the new technology will allow passengers to verify their identities through facial recognition after a one-time enrolment, reducing reliance on physical identification documents and shortening queues through automated electronic gates.
The authority said the system is expected to enhance airport security while improving the overall travel experience for domestic passengers.
FAAN added that V-Pass has been developed with data privacy at its core and is compliant with the Nigeria Data Protection Regulation (NDPR).
The agency described the initiative as part of its commitment to delivering smarter, technology-driven airport services and said nationwide sensitisation and rollout updates would be announced in due course.
Airports in countries including the United States, the United Kingdom, Singapore and the United Arab Emirates already deploy facial recognition technology for processes such as check-in, security screening, immigration and boarding, so the move also aligns Nigeria’s aviation sector with a growing global trend towards contactless travel.
These systems have been adopted to improve operational efficiency, strengthen security and enhance the overall passenger experience.
For FAAN, the deployment of V-Pass forms part of its broader digital transformation agenda aimed at modernising airport operations and accommodating rising passenger traffic.
Experts say that beyond improving convenience, the authority expects the biometric platform to strengthen identity verification, reduce the risk of impersonation and support more efficient airport security, while maintaining compliance with data protection.
