World
Russia Pushes Ambitious Plan for Africa
By Kester Kenn Klomegah
Russia and African states have traditionally enjoyed friendly, time-tested relations, and a significant role was in the liberation of the continent, supporting the struggle of its peoples against colonialism, racism and apartheid.
Today, the development and strengthening of mutually beneficial ties with African countries and their integration associations is one of Russia’s foreign policy priorities, thus on October 23-24, Sochi hosted the first Russia-Africa Summit.
The idea to organise such an event emerged quite a long time ago; however, it has taken some time and considerable preparatory work to make this summit a starting point for building fair partnership relations based on equality and mutual practical interest.
Putin has outlined a comprehensive plan and taken note of key factors that includes:
* Russia, together with the international community, renders comprehensive assistance to Africa, inter alia, by way of reducing the debt burden of its states. With a number of countries, Russia is carrying out debt-for-development swap programmes.
* As for the potential level of investment in Africa in the next five years, the figure expected to be quite high, with a number of billion-dollar investment projects with Russia’s participation. Both Russia and Russian companies have substantial resources. African partners, in turn, will have create the necessary stable and predictable business environment and investment protection mechanisms and ensure favourable investment climate.
* Africa’s infrastructure needs are increasing, and African population is rapidly growing, as are its demands. All of this, in turn, calls for an expanded domestic market and greater consumption. Of course, where there are promising prospects for investment and profit, there is always competition, which, unfortunately, at times goes beyond the bounds of decency.
* Russia has certainly taken note of these factors and draw conclusions. Russia is not going to participate in a new “repartition” of the continent’s wealth; rather, ready to engage in competition for cooperation with Africa, provided this competition is civilized and develops in compliance with the law. Russia has a lot to offer to its African friends.
Under the headline “Russia-Africa Summit: Future-Oriented Agenda” for the Valdai Discussion Club, Deputy Director and Chief Researcher at the Institute for African Studies of the Russian Academy of Sciences, Professor Vladimir Shubin, noted that one should not be surprised that the first summit bringing together Russia and the leaders of African countries should take place after almost three decades. It id ude to multiple factors during the period after Soviet collapse.
Further, he mentioned that one serious obstacle to the development of comprehensive ties is the lack of objective information about Russia in Africa, and about Africa in Russia. The potential of bilateral relations can be realised only if both sides shed the stereotypes imposed from outside and develop mutually beneficial cooperation, grounded in reality.
Shubin added, regrettably that “the state of bilateral economic relations leaves much to be desired.” But, Moscow seeks to create favourable conditions by writing off the debt of African countries (US$20 billion), as well as introducing a system of preferences for traditional African export goods.
However, trade turnover remains limited, at less than 3% of Russia’s total foreign trade. According to the African Development Bank, Russian investment in Africa peaked at US$20 billion, although its flow is hardly stable. Unfortunately, in these areas Western sanctions have become an obstacle in recent years.
Russia’s presence in Africa has remained marginal, but this could soon change. Several delegations from African states have visited Moscow during the past few years and the Russian government appears determined to strengthen ties with Africa.
But, Russia’s intensified move to invite delegations has often been interpreted among academics and policy experts as a result of escalating competition and increasing economic influence by many foreign players in Africa.
Professor Georgy Toloraya, Chair of the Regional Projects Department, Russkiy Mir Foundation, and Executive Director, BRICS National Research Committee in Russia, explained that in the wake of increasing conflict with the West and European Union, Russia has to turn its attention (especially in economy) elsewhere and Africa is the obvious choice. The time has come to make meaningful efforts to implement agreements on bilateral basis.
Some experts acknowledge that it is never too late for Russia to enter the business game but what it requires here is to move beyond old stereotypes, prioritise corporate projects and have a new policy strategy for the continent – a market of some 350 million middle-class Africans.
Russia has to risk by investing and recognise the importance of cooperation on key potential investment issues, work closely with African leaders on the challenges and opportunities on the continent, Andy Kwawukume, an independent policy expert told me in an emailed discussion from London, noting that Russians have been trying to restage a comeback over the past few years, which was a commendable step forward.
Kwawukume, a Norwagian trained graduate, pointed out that “there is enough room and gaps in Africa for Russians to fill too, in a meaningful way, that can benefit all parties involved. The poor and low level of infrastructural development in Africa constitutes a huge business for Russian construction companies to step in. Energy is another sector Russians can help in developing. Russian officials should consider using its Russian trained African graduates as bridges to stimulate business cooperation.”
But, John Mashaka, a Tanzanian financial analyst at Wells Fargo Capital Markets in the U.S., argues that Russia is going to remain relevant in Africa if its leaders can design a policy or mechanism that will enable its people and corporations to secure credits – loans – with favourable terms including payment.
It must counter China’s increasing economic influence with much better packages such as concessional and low-interest loans. There are chances to turn the business tide and if Russians can come with a different mix of economic incentives, without doubt, they will be taking off from the track where the former USSR left after the collapse of the Soviet era.
Foreign Minister Sergey Lavrov reiterated that it was to develop a trustworthy political dialogue and strengthen mutually beneficial bilateral cooperation in accordance with the declaration on strategic partnership and to forge cooperation in mutually beneficial economic spheres.
Lavrov further stressed the situation in different African regions, including to the north of the Sahara, in the region of the Horn of Africa, including the situation in Somalia, in the Republics of Sudan and South Sudan, the Central African Republic, in the Great Lakes Region, which is the key focus of attention in the foreign policy.
“We would like to contribute to the normalisation of all multifaceted ties, as well as the settlement of other problem issues in the African continent,” said Foreign Minister Lavrov. As far back as May 2014, while addressing African diplomatic representatives, Lavrov said: “We will continue to assist states of the continent in other areas both in bilateral and multilateral formats. As it is known, Russia has written off over US$20 billion debt of African states. We are undertaking steps to further ease the debt burden of Africans, including through conclusion of agreements based on the scheme debt in exchange for development.”
In an article headlined: “Russia and Sub-Saharan Africa: Time-proven Relations” published in the magazine Russian View in May, Sergey Lavrov gave additional information on gains made in policy implementation in Africa.
“Our country takes significant practical steps to assist sustainable development of African states. Russia provides African countries with extensive preferences in trade and contributes to alleviating their debt burden – the total amount of debt relief exceeds US$20 billion. Debt-for-development agreements for a total amount of US$552 million were concluded with certain States,’ Lavrov wrote in the article.
Obviously, Russia continues providing the necessary politico-diplomatic follow-up for the African activities of leading Russian companies such as Alrosa, Gazprom, Lukoil, Rusal, Renova, Gammakhim, Technopromexport, VEB and VTB banks, which are engaged in large-scale investment projects on the continent. Positive dynamics are evident in the development of Russian-African cooperation in the minerals and raw materials, infrastructure, energy and many other spheres.
Some experts have offered both criticism and expert advice, often comparing Russia’s economic investment and influence to other foreign players. As Dane Erickson, a lecturer at the Graduate School of Public Affairs at the University of Colorado and formerly a visiting scholar at the Africa Studies Center at Beijing University, argues that the reality is that China is among many international players that have increased their attention to Africa in recent years.
Largely due to Africa’s growing reputation as a region for commerce, over the past few years China, India, Japan, and the European Union all have hosted regional meetings similar to the U.S.-Africa Leaders Summit. Africa’s fractional share in global foreign direct investment (FDI) is on the rise, and trade between Africa and a multitude of nations is also increasing rapidly, according to Erickson.
China’s trade has increased rapidly. For example, China is the most conspicuous among these actors. China’s first Forum on China-Africa Cooperation (FOCAC) occurred in 2000 and larger conferences have taken place every three years since. And while China’s official FDI is only 25 percent of that of countries like the U.S. and France, its trade dwarfs the figures of other nations. Up from just US$10 billion in 2000, Chinese-African trade came to over US$200 billion double that of the United States, the continent’s second largest trading partner.
Professor Gerrit Olivier at the Department of Political Sciences, University of Pretoria, and former South African Ambassador to the Russian Federation, wrote that “what seems to irk the Russians, in particular, is that very few initiatives go beyond the symbolism, pomp and circumstance of high level opening moves.
Professor Olivier added that Russian presence in Africa could be directed at promoting economic development and political stability in Africa by introducing more healthy competition, partnership, and greater responsibility on the continent.
Important though is the fact that the Soviet Union never tried to colonize Africa. Soviet influence in Africa disappeared almost like a mirage with the collapse of the Soviet system in 1991. In the current assessment of Russia’s influence in Africa, despite efforts towards resuscitation, has remained marginal. While, given its global status, it ought to be active in Africa as Western Europe, the European Union, America and China are, it is all but absent, playing a negligible role, according to the views of the retired diplomat.
Russia, of course, is not satisfied with this state of affairs. At present “paper diplomacy” dominates its approach, a plethora of agreements being entered into with various African countries, official visits from Moscow proliferate apace, but the outcomes has remained hardly discernible. Be that as it may, the Kremlin has revived its interest in the African continent and it will be realistic to expect that the spade work it is putting in now will at some stage show more tangible results, Professor Olivier wrote from Pretoria in South Africa.
Foreign Affairs Minister Sergey Lavrov has said that trade between Russia and Africa would grow further as more and more African partners continued to show interest in having Russians in the economic sectors in Africa.
“Our African partners are interested in Russian business working more actively there. This provides greater competition between the companies from Western countries, China, and Russia. With competition for developing mineral resources in Africa, it is easier and cheaper for our African colleagues to choose partners,” he told the staff and students at Moscow State Institute of International Affairs early September.
Soviet Union and Africa had very close and, in many respects, allied relations with most of the African countries during the decolonisation of Africa. For obvious reasons, the Soviet Union ceased to exist in 1991. As a result, Russia has to struggle through many internal and external difficulties. The past few years, it is still struggling to survive both the United States and European sanctions.
For decades, Russia has been looking for effective ways to promote multifaceted ties and new strategies for cooperation in economic areas in Africa. A number of foreign countries notably China, the United States, European Union, India, France, Turkey, Japan, and South Korea have held gatherings of this kind in that format. Now, Kremlin has held the first Russia-Africa Summit with high hopes of enhancing multifaceted ties, reshape the existing relationships and significantly roll out ways to increase effectiveness of cooperation between Russia and Africa.
Kester Kenn Klomegah is an independent researcher and policy consultant on African affairs and Brics. He is the author of the Geopolitical Handbook titled “Putin’s African Dream and The New Dawn: Challenges and Emerging Opportunities” devoted to the first Russia-Africa Summit 2019.
World
Essent Slashes Contact Centre Technology Costs by 50%
By Modupe Gbadeyanka
The Netherlands’ largest energy provider, Essent, has cut the technology costs of its contact centre infrastructure by half.
The organisation, which serves 2.5 million customers, recorded zero critical incidents post-migration and improved agent workplace satisfaction by 36 per cent.
The migration was delivered in partnership with AI-first customer experience transformation specialists, Sabio Group, and was completed in under 12 weeks for an operation spanning over 1,000 agents across two locations.
Agents were forced to juggle multiple disconnected screens simultaneously — a workflow that was as inefficient as it was stressful.
“Our agents were constantly working with different screens — multiple chat instances open at once, multiple agent desktop instances. It was messy, and in some cases, quite stressful,” SAFe Product Manager for Customer Interaction, Omnichannel and Digital Transformation at Essent, Michiel Kouijzer, stated.
“A lot of colleagues were saying I was mad for even suggesting this approach. It kind of feels like a victory on a personal level that it did work out. You just have to be a little ambitious — and have the right expert partner who can make it work,” Kouijzer added.
With stable cloud infrastructure now firmly in place, Essent is turning its attention to the capabilities that were impossible in its legacy environment: AI-powered call summarisation, agentic customer self-service, and next-generation workforce optimisation.
Rather than a reckless ‘big bang’ cutover that could have affected service to millions of households, Sabio engineered a phased migration strategy — beginning with Essent’s SME segment to validate technical readiness before scaling to the full enterprise operation.
“This project showcases Sabio’s unique position in the contact centre technology landscape. We’re not just moving Essent to the cloud — we’re establishing a foundation for continuous improvement in their customer experience delivery,” the Country Manager for Sabio Group Benelux, Wouter Bakker, commented.
World
Africa: A New Market for Russian Business
By Kestér Kenn Klomegâh
On April 11, the presentation of the book “Africa: a new market for Russian business” took place, which aroused lively diverse interests among business representatives, entrepreneurs and employees of federal structures of Russia. The event was dedicated to discussing the prospects of Russian companies entering the African market and became a platform for the exchange of views and experiences.
Participating guests, packed in the small hall, included:
– representatives of business circles,
– entrepreneurs interested in new directions of development,
– employees of federal agencies curating foreign economic activity.
The presentation was held in a constructive and friendly atmosphere. The author of the book, Serge Fokas Odunlami, detailed the key ideas and conclusions presented in the publication. Particular attention was paid to the practical aspects of operating in the African market, as well as the analysis of opportunities and risks for Russian companies.
During the lively discussion, participants asked questions, shared their experiences and made suggestions for developing cooperation with African countries. This format allowed not only to get acquainted with the content of the book, but also to discuss topical issues of expanding business relations.
Meaning of the book: The publication, “Africa: a new market for Russian business” offers readers not only analytical, but also practical recommendations on investment and market trends, and how to enter the African market. The book will be a useful tool for those considering Africa as a promising destination for investment and business development.
The presentation of the book became a significant event for the Russian business community interested in expanding cooperation with Africa. Serge Fokas Odunlami introduced the participants to the new edition, which is a comprehensive business guide that gives an impetus for dialogue and implementation of joint entrepreneurial projects and corporate initiatives across Africa.
World
Ryan Collyer Reveals Reasons Behind Africa’s Significant Energy Deficit
By Kestér Kenn Klomegâh
Perhaps Russia’s state nuclear corporation, Rosatom, is at the frontline, shaping Africa’s energy security. And African countries are also accelerating coordinated efforts to build nuclear power plants primarily to supply their energy, which will drive industrialisation and boost power capacity for domestic utilisation.
Energy experts say adopting nuclear can further support a diverse energy mix, reduce reliance on fossil fuels, and help across the continent. Over the past two decades, Russia has been collaborating with African countries, adopting energy initiatives to provide power to approximately half the continent’s population, and making it an important component of Africa’s future energy strategy and solutions. At this point, however, it is necessary to underline the irreversible fact that Russia’s ultimate goal is to ensure long-term African energy security.
In this interview, Rosatom’s Chief Executive Director for Central and Southern Africa, Ryan Collyer, reiterates the strategic importance of Russia-Africa’s energy cooperation through strengthening bilateral agreements on collaboration on the peaceful use of nuclear energy. Collyer explains that the Russian approach is its ability to offer an integrated solution, from technology and financing to training and localisation. According to him, partnerships must be built on mutual benefit and on the principle of transparency. Here follows the interview excerpts:
What are the expectations, specifically in the nuclear energy sphere, for Africa during the forthcoming Russia–Africa Summit scheduled for 2026?
The expectation is a clear shift from dialogue to delivery. Over the past few years, we have built a strong foundation through agreements, feasibility discussions and partnerships. The 2026 Russia–Africa Summit is an opportunity to demonstrate tangible progress.
In practical terms, I would expect greater focus on implementation readiness. That includes regulatory development, human capital, financing models and localisation strategies. We also expect to see more structured cooperation in areas like small modular reactors, which are particularly relevant for many African grids, as well as stronger emphasis on education and training partnerships. Ultimately, the success of the Summit will be measured by how many initiatives move from concept to execution.
Why, despite many bilateral agreements, is Africa still experiencing a significant energy deficit?
Africa’s energy deficit is not a result of a lack of ambition or agreements. It is primarily a question of scale, financing and infrastructure readiness. Energy projects, especially large-scale ones, require long-term investment, stable policy frameworks and strong institutional capacity. Many countries are working under fiscal constraints, and at the same time, demand is growing rapidly due to population growth and urbanisation. So, even when progress is made, it can be outpaced by rising demand.
It is also important to understand that many agreements are not meant to deliver immediate infrastructure. They are part of a longer preparation cycle, including feasibility studies, regulatory development and workforce training. Nuclear projects in particular are long-term by nature, and while this can be perceived as slow progress, it is actually a reflection of the level of diligence required.
How do you assess the contribution of nuclear energy to climate change mitigation and technological development in Africa?
Nuclear energy plays a dual role in Africa’s development, both as a clean energy source and as a driver of technological advancement. From a climate perspective, nuclear provides reliable, low-carbon electricity at scale. Africa needs a significant expansion of its energy capacity to support economic growth, and this growth must be both stable and sustainable.
Nuclear allows countries to increase power generation without increasing emissions, while ensuring a consistent baseload supply. At the same time, its impact goes beyond electricity. Nuclear technologies support medicine, agriculture, water management and industrial processes. Across Africa, they are already used in areas such as cancer treatment, food preservation and environmental monitoring, making nuclear a broader platform for sustainable development.
In this context, Rosatom offers integrated solutions across the full nuclear value chain. This includes large-scale and small modular reactors, as well as advanced non-power applications such as nuclear medicine and irradiation technologies. Our focus is on delivering practical, tailored solutions that support long-term development and local capacity building.
Is Africa unprepared to deal with nuclear waste, as some critics suggest?
I would say that preparedness varies across countries, but it would be inaccurate to suggest that the issue is being ignored. Responsible nuclear programmes require a comprehensive approach to waste management from the very beginning. This includes legal frameworks, regulatory oversight, storage solutions and long-term planning. These elements are part of international best practice and are supported by organisations such as the IAEA. What is true is that this topic is often undercommunicated in the public space. It should be discussed more openly, because transparency builds trust.
Countries that are serious about nuclear energy understand that waste management is not optional. It is a core component of the programme, and it is addressed in parallel with all other aspects of development. Rosatom offers comprehensive solutions for spent fuel and radioactive waste management. These include technologies for safe storage, transportation, reprocessing and recycling of nuclear materials. In fact, advanced reprocessing solutions allow for the reuse of valuable components of spent fuel, significantly reducing the volume of waste and improving the overall sustainability of the nuclear cycle.
Nuclear power remains controversial. Why do you believe it is important for Africa, and what role does it play in the energy mix?
Africa needs a balanced and pragmatic energy strategy. The conversation should not be about choosing one technology over another, but about building an energy mix that is reliable, affordable and sustainable. Renewables will play a critical role and are already expanding rapidly. However, they are variable by nature. For industrialisation, countries also need stable, continuous power that is baseload. This is where nuclear can make a meaningful contribution. A diversified energy mix that includes renewables, nuclear, hydropower and other sources allows countries to reduce risk, improve energy security and support long-term economic growth.
Nuclear is not the only solution, but it is an important part of a resilient system, especially for countries with growing industrial ambitions. In this context, Rosatom is able to support countries with integrated energy solutions that combine reliability, sustainability and long-term partnership models, tailored to national development priorities.
How can we shift public perception, given the legacy of Chornobyl and Fukushima?
We cannot rewrite history, and we should not try to. Events like Chornobyl and Fukushima shaped public perception for a reason. The starting point is respect for those concerns, not dismissal. At the same time, what is often missing in the conversation is what happened after those events. Chornobyl, in particular, fundamentally reshaped the entire philosophy of nuclear safety. It led to a complete rethinking of reactor design, emergency response, and regulatory oversight. Independent regulators were strengthened, safety responsibilities were clearly separated from operators, and safety culture became not just a principle but a legal requirement supported by continuous drills and probabilistic risk assessments.
Technologically, the industry also changed dramatically. Modern reactors are designed to withstand even worst-case scenarios, with multi-layered “defence-in-depth” systems, core melt traps, and passive safety mechanisms that rely on natural physical processes rather than human intervention. These are not incremental improvements. They are the direct result of lessons learned at a very high cost. But facts alone do not change perception. People do not build trust through reports. They build it through experience and transparency. That is why our approach in Africa is deliberately open.
We create opportunities for students, young professionals and journalists to visit nuclear facilities, research centres and training programmes. When people can see how systems operate, how safety is managed, and how seriously it is taken, the conversation becomes more grounded and less abstract. There is also an important human dimension that is often overlooked.
The history of Chornobyl is not only a story of tragedy. It is also a story of professionalism, responsibility and the people who managed the crisis and generated the knowledge that made today’s safety standards possible. Acknowledging that the full picture helps move the discussion away from fear alone toward understanding. At the same time, we need to broaden the narrative. Nuclear is not only about power generation. It is about cancer treatment, food security, water management and high-skilled employment. When communities begin to connect nuclear technology with real benefits in their own lives, it stops being an abstract risk and starts becoming a practical solution. Ultimately, perception does not change through persuasion. It changes through consistency. Through transparency, long-term engagement, and real-world impact.
What are your final thoughts on Russia’s preparedness to support Africa’s nuclear ambitions?
Russia has demonstrated that it is committed to long-term partnerships in Africa, particularly in the nuclear sector. We are already seeing concrete examples of cooperation in areas such as project development, education and skills transfer. The key strength of the Russian approach is its ability to offer an integrated solution, from technology and financing to training and localisation. Partnerships must be built on mutual benefit and transparency. Africa’s priorities are clear: energy security, economic development and local capacity building. Any partner that is ready to contribute to these goals consistently and practically will have a meaningful role to play. If we look country by country, the picture becomes even more interesting.
Take Ethiopia. This is a country thinking long-term about energy security and industrialisation. It has strong hydropower, but also understands the need to diversify. Ethiopia is prepared to take a big step towards nuclear energy. In Rwanda, the approach is different. It is focused on innovation and speed. There is a strong interest in small and flexible nuclear technologies, alongside active use of nuclear science in healthcare and agriculture. What stands out is the clarity of vision and pace of implementation.
Then, there is Namibia. As a major uranium producer, the question is how to move up the value chain. Partnerships can help connect resources to technology, skills and future energy applications. So, Russia’s role is not one-size-fits-all.
The real strength lies in adapting to each country’s strategy. If that continues, nuclear cooperation becomes not just about energy, but about shaping long-term technological development. Rosatom is one of the few global players capable of delivering the entire nuclear value chain. This includes reactor technologies, fuel supply, waste management solutions, including reprocessing, as well as long-term operational support and human capital development. This comprehensive capability is what allows us to move projects from concept to reality in a structured and sustainable way.
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