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Zoho Launches Canvas to Re-envision Customer Relationship Management

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Zoho Customer Relationship Management

By Sodeinde Temidayo David

Zoho Corporation, an Indian multinational technology company that makes web-based business tools, has launched a new program called Canvas to bring to consumers, a level of simplicity to the customer relationship management (CRM) user experience.

Canvas is a one of a kind no-code design studio that empowers users to redesign the user interface of the CRM and create a personalized instance that meets their specific requirements and preferences.

This will increase the adoption rate of CRM by various users having hard times on the CRM operations.

Canvas enables businesses to create their own CRM interfaces that are better suited to the role of each employee, without IT or developer involvement. It helps simplify complex CRM implementations into streamlined and contextual employee-facing experiences.

Data and workflow customisation can render a CRM system too complex for most employees and personalising the CRM for each employee’s role involves excessive development effort and cost.

As a direct result of this complexity, productivity drops, employees become disengaged, CRM adoption struggles, and ROI can suffer.

With Canvas, companies of all sizes can now avoid these issues and enjoy the breadth of functionality offered by a general-purpose CRM and the specialised experience offered by a vertical CRM.

Also, Zoho’s customer experience platform continues to focus on building a system of experiences that simplifies the experience economy for brands and every stakeholder.

From planning and creating diverse customer experiences to delivering and evolving them for the future, Zoho CRM helps organisations of all sizes enable employee productivity, improve stakeholder collaboration, and increase customer success.

Canvas has been developed with a lot of features like any other design program. It can act as a Drag-and-Drop editor, template gallery, Industry-relevant views, self-service via Portals, role-based assignment and extensive Formatting

Canvas will be available across all editions of Zoho CRM, at no additional cost. Zoho believes that every CRM user deserves a better experience and stands for supporting the CRM community, which is why Zoho is offering Canvas free of charge to all Zoho CRM customers.

Speaking on the launch, President-MEA of Zoho Corp, Mr Hyther Nizam, said “many CRM software already offers an abundance of personalisation for customer experiences, but the same is not true for employee experiences. As a result, everyone is using the same system and paying the productivity tax for no reason”.

He also added, “Imagine a reality where the system is tailor-made for each employee’s role. That is true all-around personalisation, and that is what we are bringing to the market with Canvas. We believe it’s a more natural solution to the challenge of software adoption.

“Our ultimate aim is for businesses to create enterprise-wide software experiences with consumer-grade simplicity.”

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BREAKING: Awujale of Ijebuland Sikiru Adetona Dies at 91

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Awujale of Ijebuland sikiru adetona

By Dipo Olowookere

The Awujale of Ijebuland, Sikiru Kayode Adetona, has died at the age of 91, reports reaching Business Post say.

It was gathered that the prominent Ijebu monarch died on Sunday on a day one of his longtime allies, Mr Muhammadu Buhari, died in a London clinic.

The traditional ruler was not present at the popular Ojude Oba held in Ijebu Ode last month, as he was represented by his wife.

Born on May 10, 1934, he became the Awujale on April 2, 1960, making him one of the longest reigning monarchs in Nigeria.

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Tinubu Orders Shettima to Accompany Buhari’s Corpse to Nigeria

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Kashim Shettima

By Modupe Gbadeyanka

Nigeria’s Vice President, Mr Kashim Shetima, has been directed by his boss, President Bola Tinubu, to travel to the United Kingdom to accompany the remains of former President Muhammadu Buhari to Nigeria.

This directive was announced by the Special Adviser to the President on Information and Strategy, Mr Bayo Onanuga, in a statement on Sunday in Abuja.

Mr Buhari died in a London clinic on Sunday and in the statement, Mr Tinubu offered his deep condolences to the family of his predecessor, especially the window, Mrs Aisha Buhari.

“President Tinubu has spoken with Mrs Aishat Buhari, the former President’s widow and offered his deep condolences.

“President Tinubu has also ordered Vice President Kashim Shettima to proceed to the United Kingdom to accompany President Muhammadu Buhari’s body back to Nigeria,” a part of the statement said.

President Tinubu has ordered flags at half-staff as a mark of respect for the departed leader.

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JUST IN: Former President Buhari Dies in London

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President Buhari

By Dipo Olowookere

The immediate past president of Nigeria, Mr Muhammadu Buhari, has died, his former spokesman, Mr Garba Shehu, has confirmed.

The Katsina State-born former military officer and politician breathed his last on Sunday after he was admitted in a clinic in London, the United Kingdom.

“The family of the former president has announced the passing of the former president, Muhammadu Buhari, this afternoon in a clinic in London. May Allah accept him in Aljannatul Firdaus, Amin,” Mr Shehu announced on Sunday evening.

The deceased first ruled the country from 1983 to 1985 as a military Head of State, and then elected as a civilian president from 2015 to 2023.

After he left office on May 29, 2023, he moved to the UK and later relocated to Kaduna State from Daura, Katsina.

Some days ago, it was reported that he was ill and was taking treatment in a London health facility. He could not attend the book launch of Mr Shehu on Wednesday in Abuja.

On Friday, Mr Shehu, during a programme, Politics Today, aired on Channels Television and monitored by Business Post, the former presidential spokesperson said his former boss was recuperating in London.

While in office, Mr Buhari was a frequent visitor to the UK for medical treatment.

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